
In this lecture we take one task you handed to someone on your team and run it through four steps, from the version you quietly finish yourself to a handover that stays handed over.
This course is built from six disciplines: people management, one-to-one meetings, delegation, time management, interviewing and competency-based hiring.
The map of the course
A dictionary for reading lectures from other fields as your own team
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Handover Reset and run your own task through the same four steps.
Who you need: a portrait of the ideal employee for this role
Where to look: recruiters, job sites, agencies
Building a strong team rather than filling a vacancy
Who to hire: experienced and comfortable, or young and hungry
How to retrain an experienced employee
How to develop a junior one
Creating an atmosphere where development happens by default
How face-to-face meetings affect business results
The format and outline of the meeting
Recording what was agreed
What to do when you have many people and little time
Ways to bring out talent in the people you already have
How to choose someone to deputise
Developing a future deputy deliberately
Dealing with an employee who has stopped caring
The expert who is difficult, and the difficult person who is not an expert
Why money is not motivating
Non-financial motivation that actually works
Why you pay what you pay
How much to pay
Finding out what the market actually pays
How often to raise it, and what to do about pay in a crisis
Bonuses and their real effect on motivation
What to give a bonus for
Which bonus schemes exist and where each fits
How to make sure your best person is not poached
Why the best people leave, and what to do before they do
Negotiating when an employee asks for a raise
Whether and how to outbid another company
What separates a good strategy from a bad one
Building one for your team
Selling it to the people who have to deliver it
Implementation
The essence of OKR and what it requires to work
Five differences between OKR and MBO
Systems for tracking it
Starting OKR for the first time without the usual disaster, and linking it to review
Why some good people do not want to be part of a team
Getting two people who dislike each other to work together
Managing conflict inside the team
Building a team that is self-reliant and accountable
Whether every step needs monitoring
What to do when someone keeps making mistakes
Automating the controls
Controlling without destroying motivation
Why Google concluded a business will not scale without them
The format of the meeting
The efficiency gain the business gets
Who runs it and how often
Performance management and development conversations
Relationship building and coaching
Diagnosing burnout early
Handling conflict, and the HR one-to-one
How the meeting changes the manager-employee relationship
Building rapport
Working with engagement inside the conversation
Making it the half hour your people look forward to
What coaching is and how it works in a short meeting
The Google technique
The GROW model applied to a real conversation
When coaching is appropriate and when it is not
How to give feedback in the one-to-one
The formula for effective feedback
Criticising without demotivating
What positive feedback actually is
Preparing the case for making it standard
Calculating the return
Presenting it upward
Training other managers, monitoring, and tools for automation
What delegation does to team productivity and to yours
The psychological barriers and the myths behind them
Formulating a task in SMART terms
The Eisenhower matrix, and what not delegating costs you in stress
The step-by-step process from choosing a task to checking it
The RACI model for assigning responsibility
Tools for managing delegated work
Giving feedback on it, and the mistakes that recur everywhere
Delegation as a development instrument
The GROW model applied to it
Matching task difficulty to skill so it motivates rather than crushes
Using OKR to delegate goals rather than tasks
How delegation frees time for the work only you can do
Pomodoro in the context of handing work over
Automating routine processes
Dashboards to track what you delegated
Why your own time became the constraint the day you got the team
The basic principles
Assessing your current skills honestly
Basic tools, and the audit of your current week
Setting and formulating SMART goals
Prioritising with the ABC method and the Eisenhower matrix
The 4D technique: do, defer, delegate, delete
Building a task list and reallocating what is on it
Planning that survives contact with a week
Planning tools and techniques
Pomodoro for concentration
Kanban for the list, and GTD for everything else
This course contains the use of artificial intelligence.
You were promoted because you were the best at the work. The job you were promoted into does not involve doing that work.
Nobody says this out loud, so most new managers spend their first year trying to be an excellent individual contributor with extra meetings.
What the first year usually looks like
You keep the interesting tasks, because explaining them would take longer than doing them. Your one-to-ones become status updates, because nobody told you what else they were for. You avoid the conversation about someone's performance until it has become a conversation about their employment. You hire the candidate you liked talking to, and find out in month three what you failed to ask. And your own week disappears entirely, because you are still doing your old job plus a new one.
None of that is a character problem. It is a set of skills nobody teaches before handing over the team.
What the course covers
Thirty-eight lessons. Twelve of them are the core of the job: building a team, developing the people already on it, running one-to-ones, choosing a deputy, motivating someone who has stopped caring, deciding what to pay and when to raise it, bonuses, keeping your best person when a recruiter calls them, setting a direction, OKR, making a group into a team, and controlling work without standing over it.
Then six more on the one-to-one specifically, because it is the single ritual that decides whether you find out about problems early or late. The six formats, coaching with GROW, giving criticism that does not land as an attack, and how to make it standard across a team.
Delegation, your calendar and hiring
Then delegation, taught as the thing it actually is — a development tool, not a way of offloading work. SMART, the Eisenhower matrix, RACI, matching difficulty to skill, and how to stop taking the task back the moment it is done differently from how you would have done it.
Then your own time, which collapsed the day you got the team: the audit, prioritisation, GTD, time-blocking and the golden hour.
And ten lessons on hiring, because it is the one manager decision you cannot reverse. Job profiles, scorecards built from your own top performers, STAR and CARE, taking usable notes, telling a real achievement from a rehearsed story, assessing motivation, checking references, and giving a rejected candidate feedback they can act on.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals. I have also promoted people into management badly, without preparation, and watched what that costs both of us.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
The first thing to do
Write down every task you are currently doing that a member of your team could do at 80% of your quality. That list is your delegation backlog, and it is usually longer and more embarrassing than people expect. Enrol now and start the first lesson today.