
What the research says about the operations leadership role
The key competencies it requires
The core tools of the job
A checklist for assessing operational effectiveness
How to run a strategy session
Tools for putting a strategy together
The seven levels of strategy and how each is developed
SWOT and PESTEL, and a one-page plan everyone understands
The three core elements of corporate culture
Describing culture, and the tools for it
Ten ways to embed it into daily work
Describing desirable and undesirable behaviour, and the rules for changing culture
The essence of the method and what it requires
Five differences between OKR and MBO
Systems for tracking objectives
Launching it for the first time, and linking it to performance review
What processes are and who should describe them
Organising a process-mapping project
The format of a description and what you get out of it
Optimising processes, and the automation tools available
Types of organisational structure
Creating a matrix structure, where your project actually lives
Five drivers of structure and a diagnostic tool
Network structures that strengthen horizontal links
The four main project stages and five processes
The project plan and business case templates
The communications plan template
Building a project network diagram
How finance is actually managed at company level
Increasing available cash and managing cash flow
Budgeting and forecasting
Monthly reporting
Managing the IT function
Facilities, administration and the operations unit
The legal function and procurement
Internal and external communications, and risk
Setting up hiring properly
Implementing an onboarding system
Five conditions for effective team performance
The accountability table, working with talent, and an audit checklist
What the Gallup research established
What the Google research established
Ten key competencies of a modern manager
Formats for developing them, and Blanchard's four
What separates a good strategy from a bad one
Strategy sessions and offsites
The basics of performance management
How to pass this on to the managers around you
Leadership styles and where each applies
The six levels of delegation
The problems micromanagement creates, and what seagull management is
Teaching other people to delegate
Team formation and the leader's role in recruiting
The stages of team development
Personality types in a team
The dysfunctions of a team, and the activities that address them
Turning a specialist into a manager
Why coaching is the current management style
Situational leadership
Feedback
What a leader needs to understand about engagement
The difference between engagement and wellbeing
How to hear what people are not saying directly
Communicating effectively with a team
Running team meetings
Delivering a presentation that lands
Business writing
The leader's role in the organisation's people systems
The main tasks across each process
Building collaboration that outlasts a project
Developing the people around you
The five levels of people management
What Google and Gallup found about manager effectiveness
The twenty most important tools of the discipline
The A-player concept applied by a manager
Creating a job profile and assessing candidates against it
Onboarding
The stages of team building and the five dysfunctions
Creating development plans
Selecting deputies
Training formats that fit the work
Running one-to-ones, coaching and giving feedback
Motivation theories worth knowing
Dealing with burnout
The role benefits play, and where they do not
Retention
Strategy and goal setting
Evaluating results
The performance improvement plan
Dismissing someone who is not performing
Salary basics and pay ranges
The employee bonus system
What both do to behaviour
What team building actually is
The stages of team development
The economic result it produces
Running it for new members, with ready exercises
A step-by-step process for designing any activity
Diagnosing with questionnaires first
How the activity improves the work rather than the mood
Types of activity and ready-made exercises
Uniting the work of several teams, which is the cross-functional case
Working out which one needs it most
Options for different team types
Ready-made exercises
What improves teamwork for remote members
Online options
Exercises built for hybrid groups
Ready-made exercises
The typical problems a team develops
The right activity for each specific problem
The GRPI model for effective teamwork
The 4Cs of successful teamwork
The competences a team needs
What has to exist besides the activities
What delegation does to team productivity and to yours
The psychological barriers and the myths behind them
Formulating a task in SMART terms
The Eisenhower matrix, and what not delegating costs you in stress
The step-by-step process from choosing a task to checking it
The RACI model, which is how you assign responsibility without authority
Tools for managing delegated work
Feedback on it, and the mistakes that recur everywhere
Delegation as a development instrument
The GROW model applied to it
Matching task difficulty to skill
Using OKR to delegate goals rather than tasks
How delegation frees time for the work only you can do
Pomodoro in the context of handing work over
Automating routine processes
Dashboards to track what you handed over
This course contains the use of artificial intelligence.
You are accountable for the result and nobody involved reports to you. That is not an unfortunate arrangement you have ended up in. It is the normal condition of the job.
Most project training treats it as a footnote and spends the time on Gantt charts.
What actually decides whether it works
The engineering lead has three other priorities, all of which came from their own manager. The marketing team agreed in the meeting and did nothing, because agreeing was cheaper than arguing. You escalate once and become the person who escalates. You delegate a task and take it back a week later because it was done differently, and after that nobody offers. And a conflict between two departments continues for months while both sides behave completely rationally from where they are standing.
None of this is fixed by a better plan. It is fixed by understanding how organisations actually connect, and by a set of leadership behaviours that work without formal power.
What the course covers
Forty lessons in three parts. The organisation first, ten lessons from the operations leadership perspective: how strategy, culture, OKR, processes and organisational structure fit together, why a matrix structure creates the exact situation you are in, how projects, finance and infrastructure interact, and where the horizontal links have to be built by hand because the org chart does not create them.
Then leadership itself. Eight lessons on developing leaders — the ten competencies from the Gallup and Google research, the six levels of delegation and how to tell micromanagement from seagull management in your own behaviour, situational leadership, coaching, engagement, and communicating in a way that survives being passed on second-hand.
Teams, delegation and the conflict nobody owns
Then six lessons on people management as a discipline: the five levels, the twenty core tools, building a team from a job profile, the five dysfunctions, development plans, motivation, performance and the conversations at both ends of it.
Then team building — but treated as diagnosis before activity. The GRPI model, working out which of several teams actually needs it, and what works with people who never share a room. Then delegation in depth, including RACI, which is the mechanism for assigning responsibility to someone who does not work for you.
And finally six lessons on conflict, which in a cross-functional setting is structural rather than personal: causes, escalation, prevention, negotiation and mediation.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals. Every function I have ever needed something from had its own priorities and no obligation to me, which is where the practical parts of this course come from.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
Before you start
Name the one person outside your reporting line whose cooperation your current project most depends on. Then write what they are measured on. If you cannot, that is the gap, and it is a bigger risk to your project than anything on your risk register. Enrol now and start the first lesson today.