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Keep shoppingHealthcare Business Analyst Foundations: Patient Flow & Care
2 students
Healthcare Business Analyst Foundations: Patient Flow & Care
Map patient flow, care coordination, and process improvement the way healthcare business analysts do it in hospitals.
Created byMohamad Kammoun
Last updated 8/2026
English
What you'll learn
- Understand how patient flow, information flow, and workflows operate across healthcare systems
- Analyze real-world healthcare processes to identify bottlenecks, delays, and inefficiencies
- Apply business analysis techniques to improve patient experience, safety, and operational performance
- Map current-state workflows and design practical, data-driven improvements
- Evaluate real case studies including emergency care, inpatient operations, medication safety, mental health, and digital transformation
- Understand how emerging technologies, including AI, support clinical decision-making and healthcare optimization
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Course content
7 sections • 51 lectures • 2h 1m total length
Requirements
- No prior patient flow or healthcare business analysis experience is required.
- A basic interest in healthcare operations, workflows, or process improvement will be helpful.
- Taking the first course in the series is recommended, but not required.
- Interest in improving healthcare systems and problem-solving
Description
This course contains the use of artificial intelligence.
About This Course
A patient's path through a hospital — registration, triage, treatment, testing, discharge — is really a business process. And like any business process, it breaks. Overcrowding, communication gaps, scheduling conflicts, and discharge bottlenecks aren't random; they're symptoms of a workflow that hasn't been mapped, measured, or improved.
This course teaches you to see that process the way a business analyst does: not as "how healthcare works," but as a system of handoffs, dependencies, and failure points you can actually diagnose.
By the end, you'll be able to map a patient's full journey through a healthcare organization, identify where and why that journey typically breaks down, and describe — in the language a healthcare operations team would recognize — how a business analyst would approach fixing it.
No prior healthcare, technical, or business analysis background is required. If you've never worked in healthcare or never worked as a BA, you'll still be able to follow every module. If you already do either, this gives you the vocabulary and structure to talk about patient flow like an operations professional.
**A note on scope:** this course is specifically about *movement and coordination* — how patients flow through a system and where that flow fails. It doesn't cover HL7/FHIR data exchange (see *Patient Data & HL7*) or system architecture (see *Systems & Workflow*). Think of this as the operational layer underneath both.
What You'll Be Able to Do
- Map how a patient moves through registration, triage, treatment, testing, admissions, discharge, and follow-up
- Identify the specific point in a workflow where a delay, bottleneck, or handoff failure is most likely to occur
- Explain the relationship between patient flow, staffing coordination, and scheduling — the way an operations analyst would brief a stakeholder
- Apply a basic business-analysis framework to spot inefficiencies and propose where visibility or coordination could improve
- Recognize the operational vocabulary healthcare teams use, so you can contribute to (or lead) a workflow-improvement conversation from day one
Who This Is For
- **Aspiring healthcare business analysts** who want their first practical exposure to an operational (not technical) BA problem
- **Non-technical professionals** moving into healthcare who need to understand how care actually flows before they can improve it
- **Career changers** who want a concrete, portfolio-ready example of BA thinking applied to a real domain
- **Healthcare staff** who feel the friction in patient movement every day but have never had a framework to name or diagnose it
How the Course Is Built
Module 1 — Foundations of Patient Flow in Healthcare**
How organizations coordinate patient movement across departments and clinical teams — the baseline model everything else builds on.
Module 2 — Patient Movement Across Healthcare Operations**
Follow a patient step by step: scheduling, registration, triage, treatment, testing, admissions, discharge, follow-up.
Module 3 — Workflow Delays, Bottlenecks, and Operational Breakdowns**
Where things actually go wrong — overcrowding, communication failures, disconnected handoffs — and why.
Module 4 — Improving Patient Flow Through Business Analysis**
The BA's toolkit: how to improve visibility, tracking, and coordination using practical analysis techniques, not just observation.
Module 5 — Case Studies & Capstone Project (Optional)**
One complete, applied module that puts everything from Modules 1–4 into practice. You'll work through a series of real healthcare scenarios — emergency department throughput, pediatric inpatient care, medication safety, mental health intake, digital mental health, and AI-supported clinical decisions — building toward a single capstone project that ties your analysis together. This module is optional — the core 4-module path above stands on its own.
Each module uses visual workflows and real-world healthcare scenarios — not abstract theory — so the concepts stay concrete.
Why This Course
Most people who work in or around healthcare have never actually seen the full patient journey mapped out. That gap is exactly where a business analyst adds value — and exactly what this course gives you a working model for.
This isn't a healthcare operations degree. It's a fast, practical way to build the specific mental model — and the specific vocabulary — that lets you look at a broken healthcare workflow and know where to start.
Instructor
Mohamad Kammoun is the founder of Zamo Academy and brings more than three decades of experience in technology, healthcare, telecommunications, software development, and business analysis. He holds a Master of Science in Electrical Engineering from Boston University and has worked with organizations including AT&T, Verizon, Merck, Elsevier, American Eagle Outfitters, and Children's Hospital of Philadelphia. His experience spans healthcare interoperability, enterprise systems, interface design, security architecture, AI integration, and end-to-end project delivery. He built the Healthcare Business Analyst Foundations series to give people a clear, practical introduction to how healthcare systems actually operate, and how business analysts help make them work better — no jargon for jargon's sake, no theory without a real example behind it.
Start Here
If you want to understand how patients really move through healthcare systems — and build the business-analysis instincts to improve that movement — this course gives you that foundation, one workflow at a time.
Note: This course was originally produced under the working title "HCBA Series 2." It has since been renamed as part of the Healthcare Business Analyst Foundations series for clarity and easier discovery — the course content and instruction are unchanged. You may still see the earlier name referenced in some existing lecture videos.
Who this course is for:
- Aspiring or current business analysts who want to understand healthcare workflows.
- Healthcare professionals who want a clearer view of patient flow and operational improvement.
- Operations, process improvement, and project professionals working in healthcare settings.
- Learners who want to see how patient movement, delays, and handoffs affect care delivery.
- Anyone building a healthcare business analysis skill set across your course series.
- Students or beginners looking to learn practical business analysis through real-world case studies