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Overbooking management for hotel managers
Highest Rated
Rating: 4.7 out of 5(11 ratings)
308 students

Overbooking management for hotel managers

Learn how to increase profits by setting up an overbooking system for your hotel
Highest Rated
Created byJeroen Offergelt
Last updated 10/2020
English

What you'll learn

  • No-shows
  • Walking a guest
  • Overbooking ratio
  • Service level
  • Financial decisions based on overbooking ratios
  • Reservation policy
  • Overbooking policy
  • Calculation of overbooking ratios
  • Calculation of service level
  • How set an overbooking ratio
  • Walking a guest strategies

Course content

4 sections • 10 lectures • 1h 2m total length

  • 1.1 Overbooking management8:15

    In this chapter we'll discuss what overbooking is and why it is important.

  • 1.2 Perishable products3:27

    One of the reasons why overbooking exist is because many businesses including hotels work with perishable products. In this part we'll discuss what this means.

  • 1.3 The advantages of overbooking3:26

    In this part we'll talk about the advantages of overbooking.

  • 1.4 The disadvantages of overbooking4:29

    While overbooking should be implemented because of the advantages, it also has some disadvantages. We'll discuss the disadvantages in this chapter.

Requirements

  • Basic knowledge of hotel operations

Description

This course 'Overbooking management for hotel managers' is based towards students who are new to overbooking in the hospitality industry.

If you have little to no experience in overbooking management and want to learn the basics techniques of overbooking then this course is for you.

Together we will discuss all the basics of overbooking in a hotel. By the end of this course you will have a solid foundation and basic understanding of; what overbooking is, what you need in order to make an overbooking strategy, why overbooking is important. You'll learn about no-shows and walking a guest and when to accept which one. You will be able to determine a service level based on costs on how to determine the right overbooking ratio and more.

When you've finished this course you'll be able to make a simple, quick and effective overbooking strategy for your hotel. You'll know how to use historical data to set up new overbookings. 

So learn to overbook today!

Who this course is for:

  • Hotel managers
  • Beginner hoteliers
  • Beginner hotel managers
  • Small business owners

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