Outstanding Customer Service - The Ultimate Guide!
4.0 (79 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
11,524 students enrolled

Outstanding Customer Service - The Ultimate Guide!

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!
4.0 (79 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
11,524 students enrolled
Last updated 7/2019
English
English [Auto]
Current price: $139.99 Original price: $199.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 1 article
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • STOP Losing Money Due to Poor or Average Customer Service! $$$
  • Make MORE Money from Each Customer! $$$
  • SAVE a Fortune in Advertising Dollars! $$$
  • Get MORE Referrals! $$$
  • Solve Problems FAST!
  • Retain Existing Customers!
  • Learn How to Create an Outstanding Customer Service Experience
  • Learn the 5 Tenets of TQM
  • Avoid the 10 Deadly Sins of Customer Service!
  • How to Handle Difficult Customers like a PRO!
  • ... and MUCH More!!!
Requirements
  • Basic / Simple Computer Skills
  • Basic English
Description

Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And  HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!

DID YOU KNOW?

“55% became a customer of a company because of their reputation for GREAT customer service”

“40% began purchasing from a competitor because of their reputation for GREAT customer service”

WHICH side Of This Formula do you want to be on???


Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS!

Are YOUR Staff Trained in “Customer Service”???


This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!


A Sample Of What You Will Learn:

STOP Losing Money Due to Poor or Average Customer Service! $$$

Make MORE Money from Each Customer! $$$

SAVE a Fortune in Advertising Dollars!  $$$

Get MORE Referrals!  $$$

Retain Existing Customers! $$$

Solve Problems FAST!

Learn How to Create an Outstanding Customer Service Experience

How to Handle Difficult Customers like a PRO!

Learn the 5 Tenets of TQM

Avoid the 10 Deadly Sins of Customer Service!

... and MUCH More!!!

Sign up Now!









Who this course is for:
  • Sales People
  • Clerks
  • Managers
  • Business Owners
  • Anybody who Interacts with the Public in a Business
Course content
Expand 16 lectures 02:27:47
+ Introduction
16 lectures 02:27:47
We Are ALL in the "Helping Field"
10:09
Providing "Concierge" Level Of Service
05:55
The 5 Tenets Of TQM
02:40
How To Boost Customer Satisfaction
08:20
How To Avoid The 10 Deadly Sins Of Customer Service!
14:57
More Money $$$ - Through Customer Retention
04:46
How Much Is A Customer Worth? $$$
08:27
Do You Understand Your Customer?
07:29
Dealing With Difficult Customers
18:34
"LEAP" Into Customer Service!
17:51
Exceptional Phone Service
16:33
BONUS LECTURE!!! FINAL TIPS!!!
06:52
Bonus Lecture: Discounted Coupons :)
00:26