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Organizational Transformation Implementation Success
Rating: 4.6 out of 5(15 ratings)
52 students

Organizational Transformation Implementation Success

How to avoid forming an “island effect” while implementing innovative strategies in a corporate structure
Created byHelene Blanchette
Last updated 9/2021
English

What you'll learn

  • Help executives and mid-level management recognize incompatibilities that are most likely to impact negatively the implementation strategy
  • Guide management team to strategically align with business objectives and deliver performance throughout the transition period
  • Build the right organization to get the buy-in and shift from cultural resistance to cultural resilience
  • Unveil the hidden and unspoken areas that are at high risk of derailing the implementation success
  • Set metrics and align project goals to business objectives; performance driven organization
  • Assist leading team in crafting a sustainable organizational structure beyond technology change management initiatives

Course content

5 sections • 5 lectures • 1h 53m total length

  • Introduction and premise7:52

    This course is developed in 2 phases and 4 segments.

    After a brief introduction to set the premise.

    Segment 1 will cover the discovery phase, unveiling the areas that are most at risk during implementation. This includes understanding Why many companies struggle to succeed in their implementation.

    We will get deeper into the concept of the Island effect and its contributing factors You will be able to identify the areas most at risk

    Understand your current ecosystem and the possible resistance you may face Followed by the discovery of what you don’t know yet and that could seriously affect your project

    Segment 2 is about alignment and planning the long-term as well as providing short-term wins for your company to keep the momentum on track and the project aligned.

    We will review a case study from Phillips and complete the first phase with the first 6 of 12 fundamentals for a successful implementation.

    Segment 3 emphasizes the importance of proper communication, including a real-life case study from the company Telus.  The next step is to efficiently relay the progress by talking in real boardroom language.

    Segment 4 is about understanding the source of culture, evaluating the organization's new needs while finding the right balance for the company. Creating new team structures, placing customers at the heart of activities are also covered in this segment.

    •Review of the 12 Fundamentals for success

Requirements

  • Basic project management
  • work in a company or students in management

Description

Overview

When companies decide on strategically steering their brand towards a customer experience transformation, great hype and strategic intents put in motion efforts and investment. Yet only 20% of companies succeed well their implementation. Cultural impediments, C-Suite unrealistic expectations, miss-alignment with business objectives, organizational structure, and rigid process are all to blame. The positively charged team originally responsible for the implementation become isolated like an island that they are not yet ready to build bridges with.

Uncover the unspoken details based on real implementation experience and learn the tips on avoiding the island effect during your transformation.

Introduction (6 minutes)

Segment 1: Discovery: Unveiling Areas at Risk During Implementation (32 minutes)

•Unveiling ‘Why’ many companies struggle with their Strategic Transformation

•The Island Effect Concept and its contributing factors

•Areas most at risk

•Understanding current ecosystem and possible resistance

•Discovery of the unknown

Segment 2: Alignment: Planning For Long Term While Delivering Short Term Wins (13 minutes)

•Long-term and short-term planning of strategic actions

•Parallel activities for alignment

•Case study: Phillips

•Review of 6 fundamentals for a successful implementation

Review of Phase 1 Learning (2 minutes)

Segment 3: Communications and Alignment (15 minutes)

•Case studies: Telus

•Education and Communications

•Talking boardroom language

Segment 4: Building The Right Organization – New Needs, New Ways (25 minutes)

•Understanding the source of a culture

•Evaluating organization new needs

•Finding the right balance

•Creating new team structures

•Placing customers at the heart of activities

Review of the 12 Fundamentals for success


Who this course is for:

  • Individual, student or team members of an company who plans a strategic transformation at any levels
  • Senior Executives and management who are planning a business, customer experience or digital marketing transformation

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