How To Make Change Happen In Your Organisation - Overview

An introduction to our Change Management methodology and the first step in targeting the problem to solve.
Rating: 4.2 out of 5 (11 ratings)
603 students
English [Auto]

Students will learn the OVERVIEW ONLY on how to effect real change in the way business is done, make sustainable change happen and overcome resistance.
Students will focus more on people rather than just technology and do this by asking the right questions on how they are impacted and assess the organisation maturity


  • Students who will benefit most from this course will be those who already have had at least a couple of years experience working cross functionally and those who can appreciate the context of a technology department.


Organisational Change Management Overview

Do you get significant resistance to introducing new activities or roles into an organisation? After much toiling, do you implement an IT project, only for the people to ignore it? Is there a lack of support for a particular project?

As technologists, we know the level of binary detail we have to consider to make an integration work, create a "hardened" website or deploy a new operating system into the organisation. That ability often credits the technology department with the planning responsibility, often on behalf of the business function too. Yet despite this, we feel we get a disproportionate level of blame when things don't work out the way we planned.

Typically, the missing part of the digital plan is a focus on people, such as: understanding how they will work in the future; soliciting support; ensuring that they are consulted; helping people accept and embrace change. Apply our framework "TEDET"™ to promote a successful outcome:

  • Target - Target the problem to solve by finding the pain point in your organisation that everyone can identify with. Use our assessments to review the level of maturity and skill.

  • Envision - Envision how people will work differently in the future. Create "tuned" messages for all people on what's in it for them. Look at what start and stops in a role.

  • Deploy - Deploy change into the organisation through assessing the impact on people's way of working. Identify those people in the organisation who will make change happen and come up with an engagement strategy to persuade.

  • Embed - Embed change in the organisation through understanding how people react to change and build in activities that will sustain the change long term.

  • Troubleshoot - Troubleshoot common ways that a transformation gets derailed and create a plan that includes the extra activities to achieve success!

We use the Partnering role in your organisation as a case study for enabling Digital Transformation. What are the pain points? What would be the perfect day? What changes do you need to make in order for it to be a success? How will you convince your peers and decision-makers it's the right thing to do? How will you stay the course and achieve your vision? We provide you with the tools and approaches to answer the above questions.

This course is the overview of Portfolio Management and is the first in a series of modules that covers the TEDET framework. The Overview comprises the first module of "Target" - Target the problem to solve, which includes:

  • Creating urgency in the organisation

  • Organisation Partner Maturity

  • Tools to identify the pain point

  • Illustration of a business case for Strategic Partnering

  • You as the transformational leader.

The modules that complete the rest of the TEDET framework are found here: . Benefits of applying the TEDET Framework workshop techniques:

New Embedded Practices

  • A real change in the way business is done.

  • Detail implementation tips on overcoming resistance.

  • The key approaches that make sustainable change happen - a change in habits.

The Right Focus

  • Shift from just a technology focus to a more people-oriented focus.

  • Focus on the pain people suffer today as a cause for change.

Realistic Assessment

  • Review the organisation maturity and level of skill.

  • Target those areas that stand to deliver the most benefit.


  • By asking the right questions and thinking about how people are impacted, activities can be incorporated into your plan that significantly increase the chance of success.

Who this course is for:

  • Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.

Course content

2 sections19 lectures1h 35m total length
  • Learning Outcomes
  • Your Experience
  • Course Outline
  • Context Of The Course
  • TEDET Framework


Coach & Advisor on Strategic Partnerships for Technologists
Jon Baxter
  • 3.9 Instructor Rating
  • 44 Reviews
  • 2,218 Students
  • 5 Courses

Jon has been passionately leading change in the UK in Strategic Partnering for the past five years since recognising the gap of where most organisations currently work at and where they want to be. He has created the proprietary SDBP® certificate and training programme. He has led the Strategic IT Partner Forum, a bi-annual conference that provides thought leadership, CXO level insight and practical application to 95 delegates in the UK.

Jon continues to write about and research Strategic Partnering, especially in the context of Digital Transformation. He has a top tier global corporate client list who subscribes to his coaching and workshops - recognised for their integrated, practical and implementable approach. Well over 300 delegates have attended one of Jon's workshops and events over the past 4 years.

Delegates on Jon's workshops appreciate his candour in bringing to life his experiences of working as a leader and manager in sometimes very challenging corporate roles that help audiences reflect on how they work and what they could do differently in order to step-change their own performance and that of their organisation.