Order Management Administrator Accredited Professional

About the Order Management Administrator Accredited Professional Credential

The Order Management Administrator Accredited Professional credential confirms the ability to implement and manage Salesforce Order Management solutions. The exam evaluates a candidate’s knowledge and skills in designing, configuring, and deploying Order Management functionality within both example applications and real-world implementations.

Audience Description

This exam is intended for Salesforce Partners with access to Partner Learning Camp and the Partner Community. Candidates should demonstrate a broad understanding of Order Management concepts, Salesforce platform capabilities, and the ability to identify and resolve common platform issues.

Professionals who succeed on this exam usually have 2–3 years of Salesforce platform experience and familiarity with:

• Salesforce Administration in Lightning Experience (Administrator or Advanced Administrator certification recommended, but not required)

• Declarative platform extensions using clicks, not code (Platform App Builder certification recommended, but not required)

• Data management including object creation, security models, sharing rules, and field-level access

• Process automation with Flow Builder and Process Builder

• Understanding of Salesforce core architecture and platform features

• Knowledge of Order Management best practices

• Basic awareness of B2C Commerce, particularly order placement processes

Purpose of This Exam Guide

This guide is intended to help you evaluate your readiness for the Order Management Administrator Accredited Professional exam. It outlines the intended audience, recommended study resources, and the list of exam objectives. To prepare effectively, Salesforce recommends a combination of hands-on experience, partner-provided training, and independent study.

Exam Details

• Format: 60 multiple-choice/multiple-select questions

• Time Allowed: 90 minutes

• Passing Score: 67%

• Release: Aligned to Salesforce Summer ’24 release

• Registration Fee: USD 150 (plus applicable taxes)

• Retake Fee: USD 150 (plus applicable taxes)

• Delivery Options: Proctored onsite at a testing center or online

• References: No external materials permitted during the exam

• Prerequisites: None

Exam Outline

The Order Management Administrator Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Order Management Basics: 17%

• Position Order Management. Avoid difficult situations like Order Management competes and advocate the value proposition of residing on top of a Salesforce core architecture.

• Articulate the extensible platform nature of Order Management and the business value proposition of it residing on the Salesforce core architecture. Articulate the notion of being able to work with third party systems while using extensions of our platform available to all products.

Process Automation and Integrations: 27%

• Demonstrate your knowledge of Order Management's ability to produce business value and integrate with external systems using clicks not code.

• Navigate the Order Management overarching process and carry out the procedures needed to connect nodes that drive resulting business value.

Deployment and Debugging: 17%

• Demonstrate understanding of deployment options available and the deployment life-cycle including all supporting objects and their related configuration.

• Create an Order Management process from scratch leveraging previously set up data and access the runtime as a User.

Data Model: 25%

• Demonstrate knowledge of the key objects involved in Order Management including Order, Order Summary, Fulfillment Orders, Return Orders.

• Know how to establish an integration with B2C Commerce or another commerce system and trace key pieces of data including any custom attributes.

User Experience and Customization: 8%

• Leverage platform features such as Lightning UI to enhance staff experiences.

• Customize the UX (user experience) for Users and Managers with clicks not code using Lightning Page Editor, Report Builder and out-of-box components.

Advanced Topics: 6%

• Diagnose and address issues with configuration which are hindering launch.

• Troubleshoot configuration problems that prevent or hinder successful operation of the Order Management overarching process and explain how the various integrations in the process work.