Order Management Administrator Accredited Professional

About the Order Management Administrator Accredited Professional Credential

The Order Management Administrator Accredited Professional credential confirms the abilities of professionals who work with Salesforce Order Management. The exam evaluates a candidate’s capability to design, configure, and deploy Order Management features in both training scenarios and real-world implementations.

Audience Description

This credential is aimed at Salesforce Partners who have access to Partner Learning Camp and the Partner Community. Candidates should have a strong understanding of Order Management principles, the Salesforce platform, and the skills needed to troubleshoot and resolve common issues.

Most successful candidates bring 2–3 years of Salesforce experience and are expected to be familiar with the following:

• Salesforce Administration in Lightning Experience (Administrator or Advanced Administrator certification recommended but not required)

• Extending platform functionality with declarative tools (Platform App Builder certification recommended but not required)

• Data management tasks such as object creation, setting organization-wide defaults, defining sharing rules, and managing field-level security

• Process automation using Flow Builder and Process Builder

• Core Salesforce architecture and standard platform features

• Best practices and key concepts in Order Management

• Basic knowledge of B2C Commerce, particularly how orders are placed

Purpose of This Exam Guide

This guide helps you determine whether you are ready to sit for the Order Management Administrator Accredited Professional exam. It outlines the intended audience, preparation resources, and the exam’s objectives. To maximize the chance of passing, Salesforce recommends combining practical experience with partner training and self-study.

About the Exam

• Format: 60 multiple-choice/multiple-select questions

• Time Allowed: 90 minutes

• Passing Score: 67%

• Release Alignment: Summer ’24

• Registration Fee: USD 150 (plus applicable taxes)

• Retake Fee: USD 150 (plus applicable taxes)

• Delivery Options: Proctored exam delivered at a test center or online ([see scheduling details])

• References: No hard-copy or online materials permitted during the exam

• Prerequisites: None

Exam Outline

The Order Management Administrator Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Order Management Basics: 17%

• Position Order Management. Avoid difficult situations like Order Management competes and advocate the value proposition of residing on top of a Salesforce core architecture.

• Articulate the extensible platform nature of Order Management and the business value proposition of it residing on the Salesforce core architecture. Articulate the notion of being able to work with third party systems while using extensions of our platform available to all products.

Process Automation and Integrations: 27%

• Demonstrate your knowledge of Order Management's ability to produce business value and integrate with external systems using clicks not code.

• Navigate the Order Management overarching process and carry out the procedures needed to connect nodes that drive resulting business value.

Deployment and Debugging: 17%

• Demonstrate understanding of deployment options available and the deployment life-cycle including all supporting objects and their related configuration.

• Create an Order Management process from scratch leveraging previously set up data and access the runtime as a User.

Data Model: 25%

• Demonstrate knowledge of the key objects involved in Order Management including Order, Order Summary, Fulfillment Orders, Return Orders.

• Know how to establish an integration with B2C Commerce or another commerce system and trace key pieces of data including any custom attributes.

User Experience and Customization: 8%

• Leverage platform features such as Lightning UI to enhance staff experiences.

• Customize the UX (user experience) for Users and Managers with clicks not code using Lightning Page Editor, Report Builder and out-of-box components.

Advanced Topics: 6%

• Diagnose and address issues with configuration which are hindering launch.

• Troubleshoot configuration problems that prevent or hinder successful operation of the Order Management overarching process and explain how the various integrations in the process work.