Order Management Administrator Accredited Professional

About the Order Management Administrator Accredited Professional Credential

The Order Management Administrator Accredited Professional credential confirms an individual’s ability to configure and manage Salesforce Order Management solutions. It is aimed at professionals who want to validate their skills in designing, setting up, and deploying Order Management functionality in both practice environments and real-world business implementations.

Audience

This exam is intended for Salesforce Partners with access to Partner Learning Camp and the Partner Community. Candidates should have a solid understanding of Order Management principles, the Salesforce platform, and the capability to resolve common platform issues.

Successful candidates generally have 2–3 years of Salesforce experience and are familiar with areas such as:

• Salesforce Administration in Lightning Experience (Administrator or Advanced Administrator certification recommended, but not mandatory)

• Extending platform functionality with declarative tools (Platform App Builder recommended, not mandatory)

• Data management: creating objects, defining security models, managing sharing rules, and configuring access control

• Process automation using Flow Builder and Process Builder

• Knowledge of Salesforce core architecture and standard features

• Best practices in Order Management

• Basic understanding of B2C Commerce order flows

Purpose of This Guide

This guide is designed to help you determine if you are ready to take the Order Management Administrator Accredited Professional exam. It covers the target audience, recommended training paths, study materials, and the complete list of exam objectives. To maximize your success, Salesforce recommends blending practical experience with Partner Learning Camp resources and independent study.

Exam Details

• Format: 60 multiple-choice/multiple-select questions

• Time Allowed: 90 minutes

• Passing Score: 67%

• Version: Based on the Salesforce Summer ’24 release

• Registration Fee: USD 150 (plus applicable taxes)

• Retake Fee: USD 150 (plus applicable taxes)

• Delivery Options: Proctored exam available onsite or online

• References: No external resources permitted during the exam

• Prerequisites: None

Exam Outline

The Order Management Administrator Accredited Professional Exam measures a candidate’s knowledge and skills related to the following objectives.

Order Management Basics: 17%

• Position Order Management. Avoid difficult situations like Order Management competes and advocate the value proposition of residing on top of a Salesforce core architecture.

• Articulate the extensible platform nature of Order Management and the business value proposition of it residing on the Salesforce core architecture. Articulate the notion of being able to work with third party systems while using extensions of our platform available to all products.

Process Automation and Integrations: 27%

• Demonstrate your knowledge of Order Management's ability to produce business value and integrate with external systems using clicks not code.

• Navigate the Order Management overarching process and carry out the procedures needed to connect nodes that drive resulting business value.

Deployment and Debugging: 17%

• Demonstrate understanding of deployment options available and the deployment life-cycle including all supporting objects and their related configuration.

• Create an Order Management process from scratch leveraging previously set up data and access the runtime as a User.

Data Model: 25%

• Demonstrate knowledge of the key objects involved in Order Management including Order, Order Summary, Fulfillment Orders, Return Orders.

• Know how to establish an integration with B2C Commerce or another commerce system and trace key pieces of data including any custom attributes.

User Experience and Customization: 8%

• Leverage platform features such as Lightning UI to enhance staff experiences.

• Customize the UX (user experience) for Users and Managers with clicks not code using Lightning Page Editor, Report Builder and out-of-box components.

Advanced Topics: 6%

• Diagnose and address issues with configuration which are hindering launch.

• Troubleshoot configuration problems that prevent or hinder successful operation of the Order Management overarching process and explain how the various integrations in the process work.