Teach on Udemy

Turn what you know into an opportunity and reach millions around the world.

Learn More

Your cart is empty.

Keep shopping

R12i Oracle Service Contracts Fundamentals

Name: R12i Oracle Service Contracts Fundamentals
Rating: 4.8 (4 reviews)

Learn to implement and use Oracle Service Contracts for Service Agreements, Warranties and Extended Warranties

Created byKabeer Khan

Last updated 7/2020

English

What you'll learn

Learn to implement and use Oracle Service Contracts
Understand and describe Oracle Service Contracts business process flows
Understand Oracle Service Contracts Concepts
Will be able to setup a Service Contracts User and Administrator
Manually create a Service Contract
Understand the Service Contract approval process and underlying workflow
Approve and activate contracts
Query Service Contracts and Contracts History
Understand Customer Acceptance Portal and learn the procedure to get Service Contracts approved by customer
Manually create new Sales Order in Order Management and automatically create contract for Warranties in Oracle Service Contracts
To understand how to administer Service Contracts using the Administrator Workbench
Automatically create Service Contracts and generate invoices for Extended Warranty
To automatically and manually renew expiring Service Contracts
To change or terminate Service Contracts
Overview of Setting Up Service Contracts

Course content

13 sections • 91 lectures • 4h 38m total length

Introduction3:17
Course Methodology0:17
Adopt a course methodology that first helps you understand the Antoin transaction cycle and then guides you to set up an implementation of the specific module.
Oracle Service Contracts Solution in a Nutshell20:20

Module Summary1:33
Business Scenarios - Service Contracts6:53
Goals of Oracle Service Contracts9:31
Author to Sign Service Contract Process Flow6:33
Quote To Warranty Process Flow6:05
Quote To Extended Warranty Process Flow5:24
Expiring Contract to Renewal Process Flow1:11
Change or Terminate Contract Process Flow4:10
Service Request to Resolution Process Flow2:01
Oracle Service Contracts in E-Business Suite3:55

Module Summary0:35
Contract Related Terms2:32
Learn how entitlement defines coverage, services outline the scope of services, usage explains per-unit charging, and parties identify signatories, with sections and clauses organizing these terms.
Warranties and Extended Warranties2:17
Contract Phases2:46
Service Contract Authoring Components3:39
Overview of Service Contract Header Tabs and Functions4:40
Explore the service contract header tabs in Oracle applications, including parties, pricing and billing, renewal options, contract templates, clauses, and security settings to define and manage contracts.
Overview of Service Contract Lines Types and Tabs5:04
Overview of Service Contract Sublines Types5:39

Module Summary0:59
Create an Employee in Oracle HRMS3:04
Create a new employee in Oracle HRMS, select person type as employee, save the record, and assign the hire to the Less Vision Operations division.
Create User in Oracle System Administrator1:23
Assign Oracle Responsibilities and Employee to newly created User6:02
Import Resources in CRM2:31
Assign Contract Administrator Role1:17
Assign Approval Rights in System Administrator1:19
Grant Shipping Super User Role1:53

Module Summary1:26
Negotiation Stages for New Contracts1:09
Negotiation Stages for Renewal Contracts1:26
Contract Launchpad6:07
Business Scenario for Author to Sign Service Contract Process Flow2:02
Execute the auto design service contracts process by having Vision Enterprises and Business World negotiate an extended service warranty contract, attach terms from a template, and implement advance invoicing.
Ways in which Service Contarct can be created1:19
Create a Service Contract Manually6:58
Create a service contract manually in Oracle applications by entering contract details, parties, roles, and customer information, with options to use a template later and set a one-year term.
Create Pricing and Administration2:35
Attach Contract Terms and Conditions2:18
Attach contract terms and conditions by applying the vision operations service contract template, validating entries, and assigning a contract administrator to finalize the service contract definition.
Create Contract Lines4:18
Enter Effectivities1:46
Enter Pricing and Product Information2:50
Create Billing Schedule1:29
Enter pricing and billing information in Oracle service contracts fundamentals, set immediate terms and invoicing rules, then generate and view a 13-period billing schedule with the schedule button.
Enter Payment Options1:49

Module Summary0:33
Navigate the contract launchpad to create a contract from your contract in the hatched Yamal user interface, then explore contract budgeting and contract history.
Query using Contract Launchpad1:50
Service Contracts HTML User Pages3:25
Explain Contracts Versioning2:27
Explain contracts versioning demonstrates how contract budgeting creates automatic minor versions (0.0, 1.2.3) for changes, and how major versions increment when significant terms are added, viewable in Oracle Applications.
View Contracts History0:42

Requirements

Basic knowledge of Oracle E-Business Suite

Description

Oracle Service Contracts provides a complete contract authoring and execution solution to manage warranties and extended warranties, usage and subscription based services, as well as complex service agreements.

Contract administrators can setup standard service offerings and author service contracts in Oracle Service Contracts. Complex contracts can be quickly created using predefined contract templates, coverage rules, and clauses from a library of standard terms and conditions. Contracts launch pad allows contract administrators to view, modify, renew and terminate contracts from a single workbench. Oracle Service Contracts helps standardize global service offerings while providing the flexibility to author complex contracts tailored for unique customer needs.

Oracle Service Contracts enables you to create and manage the Service Agreements, Warranties, Extended Warranties. This includes service contracts for:

Counter-based usage items like printers or photocopiers
Subscriptions such as a cloud-based software subscription charging monthly fees
Complex repair and maintenance service agreements such as Aircraft maintenance

Service Contracts provides visibility to contract entitlements and assists users in acting upon contractual commitments within the contract.

KEY FEATURES

• Service Contracts Administrator Workbench

• Workflow-driven contract negotiation

• Online Acceptance Portal for customer review of published contracts

• PCI compliant security and encryption for credit cards

• Partial period billing and revenue recognition

• Flexible approval rules with Oracle Approvals Management

KEY BENEFITS

• Standardize contract processes to comply with corporate policies, security standards and revenue recognition guidelines

• Implement and automate best practice policies to maximize service revenue

• Streamline contract negotiation and administration to reduce complexity and costs

Who this course is for:

Functional Implementer, Technical Consultant, Developers, Business Users

R12i Oracle Service Contracts Fundamentals

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 24min

Overview of Oracle Service Contracts10 lectures • 47min

Oracle Service Contracts Concepts8 lectures • 27min

Setting up a Service Contracts User and Administrator8 lectures • 18min

Author to Sign Service Contract Process Flow14 lectures • 38min

Service Contract Approval5 lectures • 13min

Invoicing6 lectures • 13min

Query Service Contracts and Contracts History5 lectures • 9min

Customer Acceptance Portal4 lectures • 12min

Administrator Workbench4 lectures • 8min

Requirements

Description

Who this course is for: