Operations Management: Operations Scheduling

This course presents basic concepts about scheduling in both manufacturing and service organizations. It walks you through the main objectives, benefits, and levels of scheduling.

Effective Learning

FAQs

The program includes, the following topics:

1. Operations Management and the Organization

2. Product and Service Management

3. Operations and Supply Chain Management

4. Inventory Management

5. Forecasting and Capacity Planning

6. Operations Scheduling

7. Management of Quality

8. Facilities Planning and Management

After completing this topic, you should be able to identify the main objectives of scheduling identify the key areas with which each level of scheduling is concerned.

Use this to review the three different levels of scheduling and their respective areas of concern.

Scheduling brings order to what would otherwise be a chaotic situation. Designing and sticking to a schedule is an everyday activity for most people. A family has to stick to a tight schedule to ensure that the day runs smoothly. They have to know what time to get up, who will prepare breakfast, and who will see the children off to school.

The Science of Better Learning

There are three levels of operations planning: long term, medium term, and short term. The decisions that are made at the medium and short term levels are of a tactical nature and are ultimately influenced by strategic decisions made at the long term level of scheduling. Scheduling must be recognized and assessed at all levels. It should then be refined and sub-categorized.

Operations Planning and Scheduling

After completing this topic, you should be able to identify the main challenges of scheduling of staff in a service environment and calculate the minimum number of employees needed daily and weekly in a given service related scenario

Use this to remind you of the two formulas for calculating the minimum number of employees required for each day and each week.

There are differences between services and products. Typically, a service can include customer service or support, whereas a product is a tangible object such as a laptop or a DVD player. But the difference between a service and a product also extends to the scheduling of services and the scheduling of product manufacturing.

Scheduling work shifts is a very important function for any service company or organization. After all, if there aren't enough employees to deal with demand, waiting lines can form and customers can become dissatisfied. And if there are too many employees assigned to a shift when there's a drop off in demand, then the company loses money.

Use this activity to describe the scheduling of employees in your own organization.

Scheduling Staff in a Service Environment

After completing this topic, you should be able to match approaches to loading work centers with their characteristics and sequence jobs using a variety of sequencing rules.

Use this learning aid to correctly identify the schedule that represents the Shortest Processing Time sequence.

For any task to run smoothly, whether it's delivering a service or manufacturing a product, the work needs to be allocated and properly timetabled. Loading and sequencing are critical activities in scheduling. Loading deals with how jobs are assigned to resources, while sequencing determines the order in which they are carried out.

Loading and Sequencing

Use this to identify the correct sequencing rules.

Loading assigns jobs while sequencing contributes to determining the order and prioritization of jobs or work in a work center. Schedulers create sequencing schedules as a way to minimize waiting or idle time, minimize total production time, and ensure delivery commitments. There are several basic sequencing rules that you should keep in mind.

Use this to calculate the CR for each of the jobs.

Use this to identify the correct sequencing rules.

Use this to identify the correct sequencing rules.

Use to calculate the CR for each of the jobs.

This course presents basic concepts about scheduling in both manufacturing and service organizations. It walks you through the main objectives, benefits, and levels of scheduling.

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