A Faculty Project Course - Best Professors Teaching the World
This course provides a general introduction to operations management. This course aims to (1) familiarize you with the major operational problems and issues that confront managers, and (2) provide you with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.
This course should be of particular interest to people aspiring a career in designing and managing business processes, either directly (V.P. of Ops, COO) or indirectly (e.g. management consulting). The course should also be of interest to people who manage interfaces between operations and other business functions such as finance, marketing, managerial accounting and human resources. Finally, a working knowledge of operations, which typically employs the greatest number of employees and requires the largest investment in assets, is indispensable for general managers and entrepreneurs.
We will see how different business strategies require different business processes, and vice versa, how different operational capabilities allow and support different strategies to gain competitive advantage. A process view of operations will be used to analyze different key operational dimensions such as capacity management, flow time management, supply chain management, and quality management. We will also discuss developments such as lean operations, just-in-time operations, and time-based competition.
Class is now in session! Enroll now and join in on a discussion with Prof. Allon.
- Introduction to Operations Management05:00
- What's an Improvement06:44
- Strategic Framework For Operational Decisions04:53
- Applying the Framework to Southwest vs American Airlines08:02
- Lecture Slides12 pages
- Process View of Operations06:18
- Little 's Law06:32
- Theoretical Flow Time And Critical Path05:55
- Capacity And Bottleneck06:56
- Chapter 2 Slides44 pages
- Introduction to Lean Operations07:56
- Lean Tool: Quality at the Source05:37
- Lean Tool: Batch Size Reduction04:56
- Lean Tool: Pull rather than Push03:30
- Lean Tool: Cellular Layout05:27
- Continuous Improvement and Summary07:44
- Chapter 3 Slides65 pages
- Service Operations06:10
- Why do Queues Form?06:55
- Queueing Theory05:05
- How do Firms Improve Waiting Time?09:07
- Section 4 Slides86 pages
- Supply Chain Management04:40
- Key Challenges05:00
- Hedging Against Risk06:40
- Wrap Up05:45
- Section 5 Slides27 pages
Gad Allon is a professor of managerial economics and decision science at the Kellogg School of Management at Northwestern University. He received his PhD in Management Science from Columbia Business School in New York and holds a Bachelor and a Master degree from the Israeli Institute of Technology.
His research interests include operations management in general, and service operations and operations strategy in particular. Recently, Professor Allon has been studying dual sourcing models. He has also been studying models of information sharing among firms and customers both in service and retail settings. Professor Allon won the 2011 “Wickham Skinner Early-Career Research Award” of the Production and Operations Management Society. Professor Allon regularly consults firms both on service strategy and operations strategy.
Professor Allon teaches the core operations management and elective on operations strategy at the Kellogg school of management. Gad also teaches executive courses on the "Science of Lean Six-Sigma Operations", Supply Chain Strategy and Leading Strategic Change. Professor Allon won the 2009 Outstanding Professor of the Year Award at Kellogg, and was recently named among the “World’s Top 40 B-School professors under the age of 40.”