Operations Management for Business Excellence

Name: Operations Management for Business Excellence
Rating: 4.1 (31 reviews)

Complete course for learning & skill upgrading in Industrial Engg, Facilities Planning, PPC, Sales Forecasting, QMS, ERP

Created byM.P. Tyagi

Last updated 12/2020

English

What you'll learn

You will understand the basic principles of Operations Management, which would give you the ability to achieve business excellence, increase the efficiency and effectiveness of your processes.
This course will teach you how to improve, manage, and regulate all aspects of a successful manufacturing operations infrastructure.
You’ll develop the ability to design and oversee an effective master production schedule that makes the best possible use of your manufacturing resources.
You will understand the concept and philosophy of Productivity and the ways to improve the same.
You will understand the techniques of Industrial Engineering with practical illustrations.
You’ll learn the best way to apply ergonomics to work systems and design of Product.
You shall fully understand the methods of facility planning leading to the choice of best Plant Location and design of an optimum Layout.
You’ll learn the basics of Sales forecasting and Qualitative and Quantitative methods to reach the best demand forecast estimates.
You’ll understand how to apply the principles of capacity planning and management to determining capacity utilization of machines and its use for input/output control.
You will understand the methodology and approach of Total Quality Management (TQM), which an Operations Manager must understand.
You will understand the various Costs of Quality and through this approach you would learn how to increase profit, besides assuring Quality.
On completion of the course, you would gain sufficient skills to build, develop and sustain an effective operations management system including ERP for business excellence required to become a world-class organization.

Course content

9 sections • 32 lectures • 2h 30m total length

Opening Lecture1:14
Explore the evolution of management and operations management as the course outlines nine sections, introduces comprehension tests, and guides you to learn sections with concentration for business excellence.
Evolution of Operations Management9:13

What is Operations Management6:43
Define management as planning, coordinating, and controlling organizational affairs, and define operations management as turning inputs into outputs of higher value through a controlled transformation process.
Scope & Objectives of Operations Management5:22
Explore the scope and objectives of operations management, from product design and facilities planning to productivity, quality systems, and enterprise resource planning, with emphasis on strategic and tactical decisions.
Types of Production Systems8:16

Productivity6:09
Explore productivity and industrial engineering, focusing on inputs and outputs and how management, plant, and energy boost efficiency. Examine controllable and uncontrollable factors shaping productivity as an attitude of mind.
Industrial Engineering5:33
Time Study4:21
Learn how time study determines standard time, production norms, and assembly line layout through an elemental, real-world example using clamp carrier, observing rating, watch readings, and relaxation.
Assembly Line4:18
Ergonomics9:20
Explore ergonomics as the science of designing work to maximize human well-being and productivity. Learn about physical, cognitive, and organizational ergonomics, chair design, and preventing musculoskeletal disorders.

Plant Location7:08
Evaluate plant location and layout using qualitative and quantitative methods, including factor rating, cost volume analysis, centre of gravity, and transportation models, to identify the most economical site.
Plant Layout4:25
Types of Layout5:03
Explore layout types—product, process, fixed-position, cellular (modular), and service facility—and their roles in operations, while noting welfare facilities like water, sanitation, first aid, restrooms, canteens, tea trolleys, and recreational facilities.

Mid Review1:57
Review the core concepts of operations management, from evolution and history to inputs, outputs, the transformational process, plus facilities planning with plant location, plant layout, time study, and standard time.
Objectives of Production, Planning & Control5:21
Explore the objectives and processes of production planning and control, linking demand forecasts and delivery schedules to optimize men, materials, machines, and money for timely, cost-effective output.
Aggregate Production Planning6:35
Learn how aggregate production planning determines resource capacity to meet demand by balancing inputs like demand forecasts and policies with outputs such as workforce size, inventory, and subcontracting.
Production Contol4:01
Production control plans, directs, and controls material, supply, and processing to meet the approved sales program, optimizing resources through three levels of programming, ordering, and dispatch.

The Forecasting Systems7:08
Forecasting estimates future demand in quantity, timing, quality, and location to guide planning, procurement, and resources, using internal and external data across short, medium, and long horizons.
The Forecasting Methods8:21
Explore forecasting methods, from qualitative approaches like Delphi and survey techniques to quantitative tools such as simple moving average and exponential smoothing.

Quality Management Systems Introduction0:47
Explore quality management systems and practices to maintain high quality in products and services, empowering operations managers to define and sustain quality across the business.
What is Quality3:36
Define quality as customer perception divided by expectation, illustrated by a car and a hotel, and emphasize continuous improvement of processes to meet evolving expectations.
Characteristics of Quality4:04
Explore the six characteristics of quality, starting with conformance to requirements and fitness for use, including meeting and exceeding customer expectations. Achieve zero defect and superiority to competitors in quality.
Definition of Quality1:32
Dimensions of Quality2:45
Total Quality Management2:02
Cost of Quality3:27
ISO 9001 Standard4:49
Explore ISO 9001:2015, a customer-focused certification with key changes from 2008. Learn process approach, new terminology, risk management, and external providers.

Final Review1:01
Integrate production planning and control, sequencing, scheduling, dispatch, and follow-up with sales forecasting to support centralized enterprise resource planning for business excellence.
Enterprise Resource Planning10:03
Explore enterprise resource planning (ERP) as a centralized IT system that integrates planning, manufacturing, sales, and finance to enable real-time, cross-department data and streamlined operations.

Conclusion2:39
Critical Success Factors2:32
Drive operations excellence through top management commitment, clear concepts for all employees, defined roles, a structured implementation plan, ongoing skills training, open communication, customer focus, and recognizing good efforts.
Good Luck!0:42
Celebrate completing operations management for business excellence by reflecting on what you learned and enjoyed, and share feedback and reviews to fuel your bright future and success.

Requirements

Desire to improve your business operations.
Ability to understand basic concepts of operations and working knowledge in an organisation is preferred.

Description

Operations Management forms the core function in the transformation of Inputs into Outputs. Through the application of the concepts taught in this course, you will develop the skills for carrying out these processes very effectively and efficiently.

Operations Management is at the heart of every successful organization. Whether you work in manufacturing, services, logistics, healthcare, retail, or any other industry, the ability to plan, manage, improve, and optimize business operations is a highly valued professional skill.

This comprehensive course has been designed to provide both beginners and working professionals with practical knowledge of Operations Management using real-world concepts, industrial examples, and proven management techniques.

Throughout the course, you will develop a strong understanding of how organizations achieve operational excellence by improving productivity, reducing costs, enhancing quality, and delivering greater customer satisfaction.

Operational excellence will give you an edge over your competitors. This is just the right course in case of the following:

You want to understand the basics of Operations Management and wish to put yourself on a strong foundation of Operations Management concepts.
Working as an executive in the field of Operations Management, Production Management, Production Planning and Marketing.
Those who always felt the need for augmentation and strengthening of basic concepts and techniques of Operations Management.
Working as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level up
Appearing in any certification course.
Students pursuing courses of MBA or other business administration courses.

Who this course is for:

Students pursuing course in MBA or other business management courses.
Executives working in the areas of Operations Management, Production Management, Production Planning and Marketing.
Senior executives like GM and even CEOs for refreshing their concepts.

Operations Management for Business Excellence

What you'll learn

Explore related topics

Course content

Introduction and Evolution of Management2 lectures • 10min

Basics of Operations Management3 lectures • 20min

Productivity & Industrial Engineering5 lectures • 30min

Facilities Planning3 lectures • 17min

Production Planning & Control4 lectures • 18min

Sales Forecasting2 lectures • 15min

Quality Management Systems8 lectures • 23min

Enterprise Resource Planning2 lectures • 11min

Conclusion3 lectures • 6min

Requirements

Description

Who this course is for: