Operations Management: Facilities Planning and Management

The  course on Facilities Planning and Management is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenie

Effective Learning

FAQs

The program includes, the following topics:

1. Operations Management and the Organization

2. Product and Service Management

3. Operations and Supply Chain Management

4. Inventory Management

5. Forecasting and Capacity Planning

6. Operations Scheduling

7. Management of Quality

8. Facilities Planning and Management

After completing this topic, you should be able to recognize examples of internal and external customers of facilities management and identify the definition of churn.

When you hear the term "facilities management," you probably think of building maintenance tasks related to power, lighting, and heating systems. But facilities management goes beyond maintenance operations. It also encompasses architectural and engineering services, space management, and associated financial planning. Nowadays facilities managers must also be very conscious of energy efficiency and health and safety issues.

As noted, facilities managers are responsible for maintenance operations, architectural and design services, space management, and financial planning for facilities. In order to carry out these responsibilities effectively, they need to consider and respond appropriately to the needs and expectations of their different clients. These clients can be divided into two categories: those internal to the organization, and those external to the organization.

The Science of Better Learning

ou've been introduced to the scope and importance of facilities management. Now consider what drives its activities – "churn." Churn is the turnover of people, their office spaces, and assets at a facility. Churn rate is the number of people and corresponding office spaces that have changed within a year, divided by total number of offices occupied. It's the number of occupant moves within a facility as a percentage of the total number of offices occupied during a given year.

Introduction to Facilities Management

After completing this topic, you should be able to match types of organizations with their typical facilities management style and sequence the process to develop a strategic plan for facilities management.

Use this to review details of the five steps in developing a facilities management strategic plan.

Facilities management doesn't operate in isolation. It's an integral part of the overall management of an organization. As such, it needs to have a strategic direction that's aligned with the organization's overall strategy. Not only that, but the facilities management style reflects the type of organization involved. The approach will be influenced by whether the organization has one or more locations, whether it's large or small, and whether it's public or private.

To manage facilities efficiently and effectively, robust strategies must be developed. A facilities management plan is needed, and it should flow from the organization's mission, goals, objectives, and strategic plan. Using the organizational strategic plan is helpful because it enables facilities management to establish clear parameters for facilities actions.

Strategic Considerations for Facilities Management

After completing this topic, you should be able to identify the most common factors to consider when deciding the location for a facility and recognize examples of Fixed Position, Process-oriented, and Production-oriented layouts.

Facilities Location and Layout

Use this to identify the layout in your work environment.

Few decisions are as important for any manufacturing or service organization as deciding on a location for the business. Organizations are concerned with selecting sites that will best help them meet their long-term goals. Also, since many costs are affected by location decisions, the efficiency and effectiveness of the production process as a whole are dependent on location.

Once the location and site for the new facility have been decided, the next important decision is about layout. Layout decisions will affect the cost of producing products and delivering services in the future and so must be carefully planned in line with the goals of the facility.

After completing this topic, you should be able to identify the major factors influencing general area location and particular site location planning decisions in service organizations and identify the key environmental factors that should be kept in consideration when planning layout in services environment

Use this to review the main factors influencing site location decisions in service organizations.

Facilities management is an important, wide-ranging challenge for any organization. But it has a distinctive emphasis in service organizations. In manufacturing industries, the key decisions are operational ones about how large the required facility should be and how it should be arranged according to production requirements. But in service organizations, facilities management decisions must involve human resource management and marketing decisions as well as strictly operational ones. That's because the impact on the customer is central.

As has been noted, customer impact is critical to facilities management in service organizations. The main reason is that customers often receive services in person. Another reason is that service products are intangible, which makes customer perceptions of quality more decisive. While all this is vital for service location decisions, it's even more vital for layout planning. Service layout planning must never lose sight of the high degree of contact between customers and employees.

Facilities Management for Service Organizations

The  course on Facilities Planning and Management is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenie

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