Operations Management: Operations and the Organization
4.0 (63 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,182 students enrolled

Operations Management: Operations and the Organization

Operations Management Training Program (Course 1 of 8)
4.0 (63 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
4,182 students enrolled
Created by Sorin Dumitrascu
Last updated 1/2020
English
English
Current price: $34.99 Original price: $49.99 Discount: 30% off
23 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 9 articles
  • 36 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Match key functional areas of operations with the type of decisions they are typically involved in.
  • Identify key differences between service and manufacturing organizations.
  • Match each phase of the process used to formulate organizational strategy with actions typically performed at that phase.
  • Identify categorize different types of transformation characteristics of manufacturing and service operations strategies.
Requirements
  • This course has no special requirements or prerequisites
Description

The  course on Operations Management and the Organization is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

The course addresses the basics of operations management in both manufacturing and service organizations. You will learn

  • about the distinction between manufacturing and service operations and about how they may be combined in modern organizations.

  • what operations management is and the eight functional areas it covers.

  • about the concept of organizational strategy, the four-phase process for formulating this strategy, and how the strategy should be aligned with operations strategy in manufacturing and services contexts, and

  • about the transformational model for understanding operations and about four kinds of transformation that businesses engage in.

This course will provide you with important foundational knowledge of operations management. This can help you better understand how achieving excellence in operations management can give your organization a competitive advantage.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!

Who this course is for:
  • Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization
Course content
Expand 27 lectures 01:51:40
+ Operations Management and the Organization
27 lectures 01:51:40

The course on Operations Management and the Organization is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

Preview 02:44

The Operations Management Training Program includes a number of eight sections also presented as individual courses for your convenience.

Preview 06:45

You might know this. I’m adding it to any course in the introductory section. But, just in case some suggestions to improve your learning.

Preview 03:25

After completing this topic, you should be able to match key functional areas of operations with the type of decisions they are typically involved in

The Key Functions of Operations Management
01:18

Use this to review details about the eight key decision-making areas for operations managers.

Key Areas of Decision-making in Operations Management
00:01

It may not always be obvious, but the operations function in organizations plays a role in your everyday activities. Recall the things you might have done today since waking up: getting dressed, eating breakfast, listening to the radio or watching television, driving to work, or perhaps telephoning someone.

What operations management means
06:07

The range of activities of an operations manager is much broader than you might imagine. Operations managers are not only found in factories but in most types of organizations. The scope of what operations management covers can be grasped by considering the wide range of decisions operations managers have to make.

Eight functions of operations management
12:45

Operations Management Key Functions

Operations Management Key Functions
03:48

After completing this topic, you should be able to identify key differences between service and manufacturing organizations.

Operations in Service and Manufacturing Organizations
01:21

If you think about it, what organizations produce can be divided into two categories. They may offer tangible products, such as car batteries, or they may offer intangible services, such as assistance with a technical problem from a help line.

Manufacturing and services contrasted
05:50

In the past, managing service operations and managing manufacturing operations have been considered opposites. But in modern economies, manufacturing and services seem to be interdependent and overlapping.

Overlapping services and manufacturing
05:21

Operations in Service and Manufacturing Organizations

Operations in Service and Manufacturing Organizations
03:29

After completing this topic, you should be able to match each phase of the process used to formulate organizational strategy with actions typically performed at that phase

Organizational and Operations Strategy
01:45

Use this to review details about the four phases of the strategy formulation process.

The Four-phase Process of Formulating Strategy
00:01

Organizations can't succeed in the present economic climate without having a clear strategy to increase competitiveness. But what is meant by strategy? Strategy is a term originally used in the military to refer to plans to outmaneuver an opposing army. Today, strategy refers to a plan designed to achieve an objective.

Organizational strategy
03:54

It's possible to visualize formulating a strategy as a four-phase process. The first phase is called analysis of external factors, the second is analysis of internal factors, the third is strategy planning, and the fourth is implementation of strategy. Each phase is characterized by actions typically undertaken by strategists during that phase.

Formulating strategy
11:32

Both manufacturing and service organizations face similar competitive challenges, and it's essential in both cases that the operations strategy is aligned with the overall organizational strategy.

Manufacturing operations strategies
07:19

Service firms face similar challenges to those faced by manufacturing firms in terms of increased competitiveness, but they also face some unique challenges. These challenges may be grouped under four headings: efficiency, effectiveness, capacity, and quality.

Services operations strategies
07:59

Organizational and Operations Strategy

Organizational and Operations Strategy
06:37

After completing this topic, you should be able to categorize different types of transformation

The Transformation Model
01:20

Operations will vary from organization to organization. For example, there will be very different activities associated with a retail outlet and a hospital. But whatever the organization, the operations function designs, plans, directs, and improves all the activities that transform resources into goods or services.

The transformation model
07:42

Whether a transformation involves raw materials, people, or information, it can be categorized as one of four types. These four categories are manufacturing, transport, supply, and service transformations.

Four kinds of transformations
04:26

Use this activity to identify transformations in your organization.

Identifying Business Transformations
00:06

The Transformation Model

The Transformation Model
03:38

The course on Operations Management and the Organization is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

Operations Management and the Organization
01:43

Course Project (optional)

Course project (optional)
00:36

The course on Operations Management and the Organization is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.

Operations Management and the Organization
18 questions

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Bonus Lecture
00:05