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OPERA PMS : Mastering Hotel Front Desk
Rating: 4.0 out of 5(451 ratings)
1,071 students

OPERA PMS : Mastering Hotel Front Desk

Mastering Hotel Front Desk from Basic to Advanced
Created byEve Management
Last updated 6/2021
English
English [Auto],

What you'll learn

  • Search Arrival
  • Guest Check In
  • No Post and Interface Privileges
  • Reservation Walk In
  • Cancel Check In
  • Room Move
  • Queue Reservations
  • Room Assignment: Pre-Assign
  • Hold Room Overview
  • Hold Rooms
  • Advanced Messaging
  • Reports

Course content

2 sections • 5 lectures • 1h 14m total length

  • Objectives Hotel Front Desk0:50

    Learn how to check in guests, obtain credit card authorization, pre-block today’s reservations, handle walk-ins, and navigate the house status screen and arrival-related reports in Opera PMS.

  • Brief Arrival Hotel Front Desk1:06

    Explore how to access the arrivals screen in Opera PMS, use the yellow search border to filter by arrival date, and view today's arrivals.

  • House Status Hotel Front Desk2:58

    Front desk staff use the house status screen with Shift F3 to review arrivals, reservations, occupancy, and housekeeping, then search by room or date and note end-of-day projection and revenue.

  • Room Assignment Hotel Front Desk20:45

    Pre-block rooms for today’s arrivals, VIPs, and groups using the front desk workflow in Opera PMS. Block, assign, unassign, move, and review room status and the calendar to optimize occupancy.

  • Hotel Front Desk Essentials49:10

    Operate front desk with floor plan and room status views, check in from multiple screens, manage arrivals and queue status, print registration cards, run arrivals reports, and upsell room upgrades.

Requirements

  • No prerequisites ( we will teach you everything you need to know)

Description

Mastering Hotel Front Desk (Basic-Advanced) is a course designed for learning how to search for and check in arriving guests. This course contains lessons on creating walk-in reservations and cancel a check in. You will also learn how to control the No Post indicator.

The following lessons are contained in this course:

  1. Search Arrival

  2. Guest Check In

  3. No Post and Interface Privileges

  4. Reservation Walk In

  5. Cancel Check In

This course also designed for learning how to perform room moves, manage queue reservations, and pre-assign rooms. You will also learn how to hold rooms for multiple guest check in in addition to creating messages for groups of guests.

The following lessons are contained in this course:

  1. Room Move

  2. Queue Reservations

  3. Room Assignment : Pre-Assign

  4. Hold Room Overview

  5. Hold Rooms

  6. Advanced Messaging

  7. Reports

To make it comprehensive and simple deep learning Course Mastering Hotel Front Desk (Basic-Advanced) will only have 2 section to make you learning more easily and not wasting your time because you can absorb the material quickly and efficient without making you confused. You will got very detail explanation with all example.

Below are the course structure:

Section 1 : Mastering Hotel Front Desk

  • Objectives Hotel Front Desk

  • Brief Arrival Hotel Front Desk

  • House Status Hotel Front Desk

  • Room Assignment Hotel Front Desk

  • Hotel Front Desk Essentials

Section 2 : Knowledge Check

  • Final Quiz

This suitable for

  • All individuals aspiring to get into or already in the hotel/hospitality industry

  • Hotel management employee

  • All individual who curious about Hotel Property Managament System Software


Who this course is for:

  • All individuals aspiring to get into or already in the hotel/hospitality industry
  • All individual who curious about Hotel Property Managament System Software
  • Hotel management employee

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