
Learn the basics of online safety by recognizing secure websites with https and padlocks, checking privacy policies, avoiding popups, and safely examining links on desktops and touchscreens.
Enable safe search to filter out harmful content while searching on your tablet, and download only safe apps from a recognized app store, checking reviews and keeping payment details secure.
Explore online behaviors and connecting with people through social media, forums, and dating sites, while practicing respectful communication, guarding personal information, and handling trolling and cyberbullying by ignoring or blocking.
Learn how to meet online friends safely by avoiding sharing your address or birth date and by ignoring or blocking unfriendly users.
Identify common online scams such as email phishing, phone scams, website popups, and social media fraud, and learn safe steps to respond when suspicious activity arises.
Learn how antivirus software protects devices from malware, trojans, spyware, and viruses, and install and automatically update an all-in-one security package with email scanning and a firewall.
Lock your phone with a screen lock, using a pin, password, or pattern, and set it in the security settings to prevent others from accessing your data.
Back up information using cloud storage or external devices, ensuring access to photos, documents, and emails from any device. Learn about services like Google Drive, iCloud, OneDrive, and automatic backups.
Learn to remove all personal data from a mobile device for online safety, prepare it for sale or disposal, and perform a factory reset with a backup.
Learn how to protect accounts on a shared device by avoiding the save password option, since saved credentials can let others sign in, making it safer to enter passwords manually.
Learn how your social media information shapes your online identity, protect personal details and privacy, and manage your digital footprint to stay safe from trolls and scammers online.
Learn how to order a repeat prescription online to save time, and understand the requirement to be registered with your GP surgery's website.
Learn how to access and protect your online health records from your GP, keep your password private, and verify health information online using trusted sources like NHS UK.
Explore healthy living guidance from the NHS website, including living well, eat well, and finding local health services, with easy navigation by top headings and reliable search tips.
Learn the basics of online banking to check balances and pay bills. Access secure features like transfers, view statements, and update contact details.
Register for online banking on your bank's official site using https and a padlock. Prepare personal and account details, create a strong login with secret credentials, and follow security steps.
Learn to securely access online banking on a smartphone or tablet via an app or browser, after a security check and device registration, and set up text alerts for balance.
Identify income and outgoings, track regular and variable expenses, and use a spreadsheet to create a budget that helps you spend less than income and plan for saving or borrowing.
Explore how bank accounts keep money safe and accessible, covering current and savings accounts, debit cards, direct debits and standing orders, overdrafts, statements, online banking, and balance monitoring.
Set a monthly budget, track income and essential expenses, and plan for predictable and unexpected costs. Seek bank or advisor help when finances change and stay organized.
Discover the financial benefits of working, including childcare support, CV help, and tax credits, and learn how moving from benefits to work can boost family income.
Learn how Universal Credit consolidates six benefits into one monthly payment, who qualifies, and how to claim online or via the helpline with accessible support.
Learn to apply for universal credit online, save progress after 20 minutes, correct mistakes, and get help via the universal credit helpline, including joint claims with a partner.
Submit your Universal Credit claim after reviewing your answers and details, and agree to the claimant commitment. Plan finances while awaiting payment and prepare for your work coach interview.
Review your claimant commitment and stay on track with universal credit. Learn to contact your work coach, budget, and request an advance payment if needed.
Learn how advance payments and budgeting loans support you during universal credit, including housing cost help. Keep your journal updated, stay in touch with your work coach, and report changes.
Navigate sanctions and protect your universal credit by keeping an up-to-date online journal, meeting your claimant commitment, and communicating with your work coach about job-search activities.
Keep in touch with your work coach, record all job search activities and changes, and use mandatory reconsideration and benefits tools to support returning to work and avoid sanctions.
Understand how Universal Credit changes affect your payments, when to contact the Universal Credit team, and budgeting help from your work coach, including rent payments and work allowances.
Learn how universal credit earnings taper reduces payments after earning above your work allowance, report earnings, and coordinate with your work coach when starting or increasing work.
Learn how working part time interacts with Universal Credit, when a claim stops and how budgeting and online banking help manage variable outgoings.
Online Safety: Cybersecurity, Health & Scam Prevention is your practical, beginner-friendly roadmap to living, working, and banking online with confidence. The risks are real: in 2024, people reported $12.5B in consumer fraud losses (up 25% year-over-year), with text-message scams alone costing $470M. The FBI logged 859,532 internet-crime complaints and $16.6B in reported losses, while the human element—phishing, social engineering, missteps—was present in ~68% of breaches. Global damage from cybercrime is projected to reach $10.5T annually by 2025.
This course turns those headlines into action. You’ll start by locking down devices and accounts with strong passwords and passphrases, two-factor authentication (2FA), screen locks, updates, and safe use of shared devices. We demystify phishing, smishing, and social engineering so you can practice real-world scam prevention—spotting red flags, responding decisively, and reporting incidents. You’ll master safer browsing habits—recognising trustworthy sites, handling cookie and permission prompts—and you’ll take control of data privacy on social platforms. Finally, you’ll build reliable backups and learn secure wipe techniques to prevent data loss or unauthorised access.
Next, manage your health online—confidently and securely. Using universal, vendor-neutral steps, you’ll register for patient/clinic portals, book appointments, request prescription refills, and access online health records. You’ll learn how to evaluate health information sources and find nearby services, all while protecting personal data. Every workflow is broken into clear actions with checklists and quick wins so you can complete essential tasks independently.
Then you’ll level up your money skills. Set up online banking and mobile banking safely, make payments and transfers, and reduce exposure to banking fraud using verification habits that actually work. We simplify bank accounts, help you create a workable budget, and point you to trusted money-guidance resources. If you’re applying for government benefits online, you’ll learn how to prepare documents, submit applications, track status, and keep sensitive information secure from end to end.
By the end, you will be able to:
— Implement everyday Online Safety and cybersecurity habits with 2FA, updates, and safe device sharing.
— Identify and handle online scams (phishing, smishing, social engineering) and recover safely.
— Protect personal data with backups, secure erase, and smarter privacy settings.
— Navigate the web confidently—trust signals, permissions, and friction-free safe browsing.
— Use health portals for bookings, refills, records access, and credible health information checks.
— Use online/mobile banking, make secure payments, and apply budgeting skills to daily life.
— Complete benefits applications securely on government/agency portals.
If you’re a digital beginner, parent/career, student, jobseeker, care/support worker, ESOL learner, or sole trader, this hands-on program gives you the essential Online Safety, scam prevention, health portal, and online banking skills to thrive. No jargon. No fluff. Just clear steps, bite-size lessons, downloadable checklists—and results you can use immediately.