
Guide hospital IT staff through next steps by watching videos and reading articles for each department, then perform rounding and assessments with managers coordinating contacts.
Attached is the slide deck for the Emergency Department.
Discover how the emergency department sustains the revenue cycle by driving inpatient conversions, outpatient billing with N.M. codes, and specialist referrals amid shifts to urgent care and telehealth.
Improve emergency department operations by tracking throughput through cms electronic quality measures, from arrival to head upstairs, admission to head upstairs, and arrival to release.
Explore the quality vector in emergency departments by studying door to needle, door to CT, and door to balloon times, linked to outcomes and a 60-minute door to needle target.
Enhance emergency department interoperability by ensuring seamless orders and results flow to labs and imaging, enabling rapid decisions, bridge admissions, and transitions of care to primary care within 72 hours.
Identify how the emergency department's five vectors—survival of the patient, survival at the facility, operations throughput, quality timings (door-to-needle, door-to-balloon, door-to-scan), and interoperability—drive patient flow and decision making.
Identify the correct payer, verify patient eligibility, and secure required authorizations to ensure revenue cycle success and facility survival.
Improve patient access operations by verifying insurance and preauthorization at registration to prevent rework and denials. Ensure MPI accuracy so encounters stay in the longitudinal record across systems.
Identify patients accurately with correct patient ID and ensure demographics and insurance data are complete to prevent denials and rework, while aligning ADT transactions for a valid medical record.
Explore bed management as a critical hospital function that drives patient survival and throughput. Learn the five vectors—right bed placement, patient flow, utilization, operations, and situational awareness—and interoperability.
Drive throughput by moving patients from the emergency department to upstairs beds and out the door, with bed management coordinating surgery and case management for timely discharges.
Explore bed management, unit open status, and nurse-to-patient ratios, including critical care 1:2 and medicine 1:5, plus how census timing and discharges affect staffing and patient safety.
Learn how bed occupancy and utilization serve as key performance indicators for hospitals. The lecture discusses occupancy thresholds, staffing implications, throughput, and infection control—covering contact, droplet, and airborne precautions.
Coordinate hospital bed management through interoperability across departments and systems, tracking surgical schedules, ED throughput, admissions, transport, infection control, and room cleaning to keep beds available.
Master bed management to place patients in the right bed—from ICU to high-acuity medicine—driving throughput, shorter length of stay, staffing efficiency, and interoperability for situational awareness.
Discover how rapid and accurate laboratory diagnostics drive patient survival, lab profitability, efficient operations, CAP and CLIA regulation, and interoperable lab results across hospital settings.
Ensure rapid, accurate lab testing to improve patient outcomes by delivering timely results, maintaining correct patient identification, and communicating the critical value to providers.
Ensure laboratory quality under cap and clia standards and cms oversight, with joint commission hospital surveys. Emphasize clear turnaround time definitions, high-quality samples, and two-sample crossmatching for patient safety.
Explore laboratory interoperability, including how orders move through the information system to lab analyzers and how results return to patient portals and EMRs via health information exchanges.
Learn how hospital labs ensure diagnostic speed and accuracy, with sample quality and calibration, and governance by cap and clear standards, while enabling EMR to patient portal interoperability.
Explore how radiology drives diagnostic speed and accuracy, supports facility revenue and the revenue cycle, and enhances quality, results delivery, and interoperability for hospital IT teams.
Explore patient survival in radiology by examining modalities like cat scans, MRI, PET, nuclear tests, interventional radiology, and the potential for machine learning to read mammograms.
Radiology drives hospital revenue with high-value, labor-intensive imaging like CT, MRI, and PET, where upgrading to advanced slice CTs and 3D mammography expands testing options.
Explore how radiology drives patient survival and facility profitability for hospital IT staff through fast diagnostics, modalities, 3-D imaging, and interoperability-enabled telemedicine.
Accelerate hospital it staff onboarding by exploring provider roles, from physicians and advanced practice providers to hospitalists and residents, and understanding billing, documentation, quality regulations, and interoperability.
Understand how provider documentation drives billing, with one code per visit, and how clinical documentation improvement uses physician queries to refine severity and reimbursement.
Analyze provider operations and physician satisfaction amid EMR adoption and meaningful use, where documentation impacts care and billing, and learn how teams work to the top of their licenses.
Explore the quality vector for providers, detailing external regulators like CMS, Joint Commission, Department of Health, and state rules, payers, alongside internal medical staff bylaws guiding discharge summaries and documentation.
Review the survival of the patient factor, define the working diagnosis, establish the treatment course with CBOE evidence-based order sets, and note that physician documentation drives billing.
Explore how pharmacists influence patient and facility survival, control drug spend, review orders, and optimize hospital operations through utilization, quality, and interoperability in pharmacy management.
Pharmacists review every provider-ordered drug before administration, providing a second set of eyes to prevent wrong drug or dose, while automated dispensing machines speed first dose to support patient survival.
Oversee hospital drug costs by managing the formulary and inventory, ensuring affordable, available medications while preventing waste from expiration, with the Pharmacy and Therapeutics Committee.
Examine how hospital pharmacy operations balance speed and accuracy in order review, involve pharmacists in order sets, drive antimicrobial stewardship, and modernize opioid and controlled-substance prescribing.
Discover how pharmacy quality metrics improve patient care through medication reconciliation, polypharmacy management, discharge education, sepsis surveillance, and tracking drug errors, near misses, and good catches at bedside.
Explore interoperability in hospital pharmacy by connecting automated dispensing cabinets, bedside verification with five rights and barcode scanning, and lab results to guide vancomycin dosing and alerts.
Pharmacists safeguard patient survival by reviewing orders, managing formulary and inventory, and driving antimicrobial stewardship, sepsis surveillance, and error monitoring through Pyxis, bedside verification, and lab-guided vancomycin dosing.
Explore how nurses act as the care delivery quarterback, coordinating communications among patients, providers, and departments, with hourly rounding, medication management, and comprehensive assessments.
Learn the nursing quality vector through caps metrics, including nursing communication, staff responsiveness, pain management, medication communication, and discharge information, and monitor catheter-associated infections and pressure ulcers daily.
Explore how the clinical documentation system, the EMR hub in inpatient hospitals, centralizes orders, results, and nursing workflows, and uses vancomycin trough alerts to coordinate care.
Nursing acts as the hub of care, coordinating patient safety with positive patient IDs, staffing ratios, and interoperable workflows that IT supports to improve outcomes.
Accelerate hospital it staff onboarding by exploring pacu in the surgical suite, key patient safety vectors, and the roles of scheduling, infection control, interoperability, and implant tracking.
Learn how never events threaten patient safety and how time outs prevent wrong patient, wrong site, wrong procedure, and retention of foreign objects in surgery.
Explore how a healthy hospital relies on costed surgical volume, cost case analysis, and optimized preference cards to lower inventory costs and support bundled payments.
Explore hospital surgery operations, coordinating internal and external resources, instrument readiness, sterile supply flow, on-time starts and late starts, while standardizing preference cards to compare surgeon outcomes and costs.
Outline patient safety priorities, never events, and time-out protocols to prevent wrong surgery, while addressing scheduling, infection control, public reporting, interoperability, and implant tracking in hospital operations.
Hospitals are complex organizations. Understanding what is important to each department is critical to working with your peers. This course assumes you from knowing very little about what is important to departments and how they operate. Upon completion, you will know what is important to their managers and how they are different in priorities and outcomes.
Learn about:
• Survival of the Patient (Patient Care)
• Survival of the Facility (Revenue)
• Operations (what the department managers focus on)
• Quality (How to measure & improve patient care)
• Interoperability (How the computer systems work outside the department)
Because every moment your new healthcare IT employee isn’t working at full capacity is wasted money and a drag on your team’s productivity, we created Speed-Onboard—the first onboarding system for HCIT. Until now, hiring managers in healthcare, IT didn’t have an easy, inexpensive way to help the office “noob” rapidly become a productive team member.
Give new employees...
1. A framework to understanding hospital operations,
2. An introduction to key departments and functions,
3. A review of mission-critical issues in these departments
Benefits for Staff:
• Engaging content
• Easy-to-use (mobile-first)
• Preparation for key meetings
• Helps make a great first impression!
Departments Covered:
• Emergency Department
• Patient Access
• Bed Management
• Laboratory
• Radiology
• Providers/Doctors
• Pharmacy
• Nursing
• OR/PACU
• Discharge Planning
• Health Information Management