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The Complete ServiceNow Admin Course Basics to Advanced Pro
Rating: 4.0 out of 5(2 ratings)
17 students

The Complete ServiceNow Admin Course Basics to Advanced Pro

Build a strong career in ServiceNow! Learn end-to-end admin concepts, real-time scenarios, and hands-on configurations.
Created byNani Reddy
Last updated 10/2025
English

What you'll learn

  • Understand how ServiceNow works in real-world admin scenarios and learn how administrators manage users, data, and configurations effectively.
  • Master key ServiceNow admin concepts like tables, forms, UI policies, business rules, and instance configurations with hands-on examples.
  • Perform real-time administrative tasks such as creating tables, managing roles, handling update sets, and customizing the platform.
  • Learn ServiceNow step by step with simple, practical demos that make complex admin topics easy to understand for beginners.
  • Gain confidence to attend ServiceNow admin interviews with practical knowledge, real-world scenarios, and detailed concept clarity.

Course content

14 sections • 24 lectures • 16h 40m total length

  • Test your knowledge on ServiceNow intro and SDLC

Requirements

  • Any Graduator, Basic Computer Skills: You should have a fundamental understanding of computer operations, including navigating software applications and using web browsers.
  • No Programming knowledge is required

Description

No matter your current level of experience with ServiceNow, whether you're a beginner looking to get started or an experienced professional seeking to deepen your expertise, this course provides valuable insights, practical skills, and actionable knowledge to help you succeed in your ServiceNow journey. Join us and unlock the full potential of ServiceNow for your organization's success.

Course can be covered basics to advanced real base scenarios. As part of this course topics are divided into different kind of phases from admin.

Course content:

1. Introduction ITSM and service now • What is ITSM and ITIL? • What is service now? • Why service now? • Service now architecture? • Comparison? • Versions? • Job roles? • What is needed to get a ServiceNow job?

2. Introduction ITSM modules in service now • Service Request (Catalog) • Incident Management • Problem Management • Change Management • Knowledge Management

3. Introduction to service now basics • User Interface • Records • Lists and Forms • Filters and Search • Condition Builder and Breadcrumb • Context Menus • Modifying Lists and Forms

4. User administration • Creating users, groups, roles, departments, locations, designations, delegate, Imporsonation

5. Configuring home page • Banner frame, logo, colors, content frame.

6. User Administration: • User - Groups – Roles – Delegate - Impersonation • Important tables related to user administrations

7. Tables and Fields • Tables (Type of Tables) • Fields and Field type • Table structure and Schema map • Table maintenance • Dictionary • Reference Qualifier • .ACL

8. UI Policy

9. Update sets

10.System Administrations • Basic Configuration and system properties •

Who this course is for:

  • IT Professionals, System Administrators, Developers, Business Analysts, Project Managers, Learn practical skills for configuring and customizing ServiceNow to align with organizational needs and requirements.
  • Are you looking for shift your career from Non IT background to IT background. YES your on the right page where you can learn servicenow platform and enter into IT life

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