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No Nonsense ITSM Hardware Asset Management Set up
Rating: 4.3 out of 5(4 ratings)
389 students
Created byMark Grey
Last updated 12/2025
English

What you'll learn

  • The fundamentals of starting a hardware asset management function
  • How to communicate and discover what's needed to understand the business needs
  • Where you start when starting to search for assets
  • How to manage internal and external auditing

Course content

2 sections • 8 lectures • 1h 2m total length

  • Introduction4:40

    This intro will help you understand what we will cover in this course

  • Rule 1: Understand the need15:03

    Starting the discovery process you will need to understand the needs of the business - this lecture will take you through the fundamentals of rule #1 - understanding the need and recommendations on what I would do to ensure you start off on the right foot.

  • Rule 2: Telling them your job5:38

    Moving on to rule number 2; telling them your job - what you need to do and say to get people on board with what you are coming in to do.

  • Rule 3: Setting expectations5:09

    Rule number 3; setting expectations - this is important and your time to try sell why you need tooling or resourcing. I give some tips on how to do this to sell it in the right frame.

  • Rule 4: Get it all written down10:13

    Rule #4 - Policy and processes - get all of the information from rules 1 - 3 written and formalized in paper.

    *Template available for policy documents*

  • Starting the hunt and auditing13:28

    Now the fun part begins, this lecture will give you the fundamental actions of what you should do to start tracking assets. It will also give you a quick guide to what auditing you should do and why it will protect you from external auditing.

  • Summary7:46

Requirements

  • This is for beginners/intermediator level asset management to understand basics of starting Hardware Asset Management functions in an existing business

Description

You have been asked to set up a brand new shiny asset management function within a company that has been trading for years. How do you set up the service whilst ensuring you meet the business need? How do you ensure that you as a service are protecting yourself from being expected to have a 100% accurate CMDB?


This no nonsense course will give you a no-nonsense guide on how to do exactly that:


1. what actions will you need to take before you even start tracking

2. how you get your function known and working together with other teams

3. Basics of writing policy and process documentation for hardware asset management

4. How to kick off the hunt of finding assets

5. Why auditing is ok and should not be scary and how you own it

6. A breakdown of new courses that will be coming in the very near future.


The objective of the course is to allow the user to know the first things they need to do in an existing workplace that is introducing asset management as a new function, and how you have to create manual processes to achieve the first basic steps on getting a functional central source of data created.

Who this course is for:

  • Hardware asset managers, SACM analysts, business analysts

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