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Next Level Customer Success
95 students
What you'll learn
- Lift your game as a Customer Success Manager in a SaaS Busines
- An approach that will help you to proactively improve retention
- Working practices that will improve adoption and expansion
- Deliver better outcomes for your customer and for your own business
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Course content
6 sections • 28 lectures • 2h 34m total length
Requirements
- An interest in growing to be a better CSM
Description
Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Citibank, Ikea, Unilver and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.
We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines required to be a Senior Customer Sucess Manager. You will learn
Advanced customer management practices
Commercial awareness including approaches to qualifying and negotiation skills
How to better understand your customers and their needs
How to segment your portfolio of customers and prioritise your time
How to plan strategically for large Enterprise clients
How to balance the needs of your customer and your business
How to proactively plan your day as a senior Customer Success Manager
This course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.
So, if you want your customers, your team and you to be successful then join me on this course today.
Who this course is for:
- A course for those who aspire be better Customer Success Managers, those new in position or those who already consider themselves accomplished. The rigorous approach and underlying framework has been built on decades of experience so there is something for everyone, whatever their interest in Customer Success Management.