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New Supervisor 101
Rating: 4.3 out of 5(22 ratings)
46 students

New Supervisor 101

How To Become A Fair and Balanced Supervisor Employees Trust to Follow
Created bySteve Wilmes
Last updated 8/2024
English
English [Auto],

What you'll learn

  • Learn the basics of being a supervisor, including hiring, evaluating, and leading your team
  • Learn the importance of leadership and the role proper communication plays in leading a team
  • Learn the meaning of the term "front door policy" and the importance of setting expectations for your employees
  • Understand the different types of leaves of absence and how to handle them
  • Learn how to deal with behaviors that go against company policy, including counseling, documentation, and evaluation.
  • Learn the value of knowing your policies and how to enforce them
  • Understand the value of attendance and how it affects your team
  • Learn what overtime means about the productivity of your team and how you can control it
  • Learn how to become a fair and balanced supervisor employees will trust to follow

Course content

1 section • 10 lectures • 41m total length

  • Welcome0:31

    Explore the key issues that land you on the organization's watch list and learn how to use that information to become one of the best supervisors at your agency.

  • Where it all begins4:54

    Start with the front door in the new hire stage: hire the right people and set crystal-clear expectations through assertive, direct communication, reinforcing rules and culture from day one.

  • Attendance3:31

    Attendance matters: show up early, as attendance predicts success and sustains project timelines, workloads, morale, and client relationships; enforce policies to prevent costly delays.

  • Documentation3:04

    Learn to produce professional, factual written documentation for HR, using timelines and clear expectations after verbal feedback to support performance, discipline, or promotion.

  • Leaves of Absence5:48

    Learn to distinguish mandatory and voluntary leaves, apply FMLA, CFR, and ADA considerations, and collaborate with HR to enforce policies while avoiding penalties and discrimination.

  • Counseling2:33

    Learn to conduct constructive counseling sessions between supervisors and employees to address incidents or performance with documented facts, clear expectations, and early follow-up for transparency and improvement.

  • Leadership5:21

    Lead through clear communication, walk the walk and talk the talk, set expectations, document progress, and conduct evaluation to empower your team with tools and personal development.

  • Overtime6:14

    Overtime results from workload and leadership gaps; supervisors should cap overtime, track hours, cross-train staff, streamline tasks, prioritize money-making work, and sell budgets and tools to superiors.

  • Policy Enforcement6:37

    Read and know the policies inside and out; master policy enforcement by applying them consistently to every staff member. Document issues and ensure fair, non-discriminatory enforcement to reduce risk.

  • Thank You2:29

    Develop your supervisory skills and leadership to drive sales, budgets, tool identification, and communication, and read policy verbatim for staff safety and heavy equipment training.

Requirements

  • No experience necessary. Everyone welcome.

Description

Are you stepping into a supervisory role for the first time? "New Supervisor 101" is designed to equip you with the essential tools, techniques, and confidence needed to become a supervisor that your team can trust and follow. This comprehensive online course focuses on the fundamental aspects of effective leadership and provides practical insights on navigating the day-to-day challenges of managing people.

The course begins with foundational topics, such as developing front-door policies to guide your hiring process and setting clear, actionable expectations for your team members. You will learn the critical importance of assertive and direct communication, a key aspect of leadership that helps build trust and transparency within your team. You’ll explore how to manage attendance, handle overtime, and navigate the complexities of leaves of absence with fairness and consistency.

"New Supervisor 101" also covers effective policy enforcement, from understanding company guidelines to applying them fairly across the board. You will discover best practices for addressing negative behaviors in the workplace, using tools like counseling, documentation, and performance evaluations to create a culture of accountability and growth.

By the end of this course, you will have the knowledge and skills to become a fair, balanced, and confident supervisor who fosters a productive and positive work environment.

We are a successful risk management and safety firm with decades of experience supervising teams in the industry. Our course is prepared and led by our in-house industry experts utilizing practices applied in the field.

Join us to start your journey toward effective team leadership today!

Who this course is for:

  • Supervisors and managers and anyone who leads a team
  • Any employee who aspires to one day be a supervisor or to move up in their company

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