New Manager: The Basics and More of Being a Great Leader
4.5 (2,497 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,738 students enrolled

New Manager: The Basics and More of Being a Great Leader

Go from a slightly uncertain, confused newbie to a confident, skilled manager who builds and leads effective teams.
Bestseller
4.5 (2,497 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
10,738 students enrolled
Created by Markus Amanto
Last updated 7/2020
English
English
Current price: $135.99 Original price: $194.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 6 hours on-demand video
  • 18 articles
  • 49 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • A step by step guide to your first 94 days as a manager
  • Communicate directly and clearly
  • Give and receive constructive feedback
  • Recognize different stages in a group's development
  • Adjust own behavior related to the development stage of the group
  • Understand the need for and use of different leadership styles
  • Set clear and effective guidelines for team behavior
  • Distinguish between management and leadership
  • Understand and manage conflicts
  • Clarify expectations and focus efforts of the team
  • Acknowledge colleagues in a way that supports healthy work relationships
  • Understand how values influence relationships and leadership
  • Work with reflection and learning, individually and in a team
  • Motivate individuals and teams in a productive way
  • Build trust and successful work relationships
  • Excel in the management role with its unique demands and expectations
  • Planning the operations of your team
  • Coaching your coworkers to better performance, well-being and results
  • Effective delegation of tasks
Requirements
  • To get the greatest benefit from the course make sure you have notebook or personal journal to accompany you during the course. This is completely optional, but highly recommended.
  • It can be in a digital format or on good old paper.
  • This will allow you to make notes of your lessons learned and experiences you have with applying the course in your everyday work, making sure you get the greatest possible benefit from the course.
Description

Learn the basic concepts, tools and skills that you will need to become successful as a manager. Learn how to build and lead effective teams through both the easy and the hard times.

Build a strong foundation for your successful leadership with this comprehensive course

  • Get a great start with a detailed guide to your first 94 days as a manager

  • Learn to communicate clearly and how to work with constructive feedback.

  • Recognize and use group dynamics for better results.

  • Manage conflicts and relationships in a productive, energy efficient way.

  • Build motivated and self-learning teams with a high level of trust.

  • Learn how to best manage the demands and expectations of the management role.

  • Learn practical skills such as operations planning with your team, delegation and coaching

Time and Energy Saving Knowledge and Skills at Your Disposal

This course is built on more than 25 years experience with training new and experienced managers from all corners of the world.

Successful managers have all invested in their leadership skills. These skills are often what makes or breaks a new manager.

Content and Overview

I designed this course to be easily understood and applied by absolute beginners. The course has over 35 downloadable resources that you can use for future reference, including guides, checklists, textbooks, illustrations and assessments.

It is complete with easy-to-digest theories, models and practical examples. A total of 16 sections with over 120 lectures filled with proven tips and tricks. And there is a quiz at the end of each section to help you grasp the key concepts.

You will walk away from this course with a solid toolbox of skills and knowledge that you can use to succeed in your new management role.

You will be able to communicate more clearly, give and receive constructive feedback and manage conflicts. You will understand group dynamics and be able to adjust your leadership to the development stage of your team.

You will avoid energy drains by clarifying expectations, guidelines for behavior and working with values. You will be able to motivate yourself and others, build trusting and effective relationships while managing the challenges related to the management role.

You will be able to plan and execute the work of yourself and your team, both in the day to day operations and in the long-term.

Who this course is for:
  • If you will be promoted to manager in the near future, just got promoted to your first management position or have been a manager for say 1-2 years, then this course is intended for you.
  • This is a new manager training for developers, designers and others. It is not limited to a certain industry or occupation.
  • No prior management or leadership knowledge is required.
  • If you have been a manager for more than 2 years and have attended several other courses on management and leadership then this course is probably not for you. Or if you are looking for a course on how to create an engaging slideshow presentation or how to plan the budget of a project, then it is not for you either.
Course content
Expand all 122 lectures 06:26:24
+ Introduction to the Course
2 lectures 03:39

This lecture covers who this course is for and that its content is based on extensive interaction with managers and leaders around the world for over 20 years. Based on that interaction the most important skills to master as a new manager are included in the course.

You will also get to know your instructor for this course, Markus Amanto, better and why he is passionate about new managers to be and do the best they can.

Preview 01:38

This overview will help you get the most out of the course. It will explain how the course is structured and give you two tips to get great benefit from the course.

It will detail the contents which include both "hard" management skills, such as getting a good start in your new role, operations planning, the ins and outs of the manager role, as well as "soft" leadership skills, such as communication, group dynamics, conflict management, motivation, building trust and more.

Preview 02:01
+ The First 94 Days
10 lectures 30:50

Attached to this lecture is a downloadable checklist that will help you step by step through the early stages of your new role as a manager. Using the checklist you will be able to prioritize your tasks, direct your focus and manage your time more effectively.

The following lectures in this sections will show you how to use the New Manager Checklist in an effective way and explain it more in detail.

Download: New Manager Checklist
00:24

When your career as a manager gets a good start, everything else gets easier. You will get three tips for getting off to a good start including what to do with your ideas and thoughts, studying your organization's purpose and goals as well as getting the right kind of support.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

Preview 05:24

So you have the basic groundwork done. Now it is time to have some really important meetings. First with your manager or supervisor, then with your team as a whole and finally individual meetings with each team member.

The First Important Meetings
05:09

This does not apply to everyone, but if it applies to you it is valuable to do. It applies to you if you have been promoted from within the organization, and especially if you were previously a member of the team you are now a manager of.

Address the Shift in Relationship
01:50

This is a very good time to know the names of your team members. It makes a huge difference when you can address a person by name. In the words of Dale Carnegie: “A person’s name is to him or her the sweetest and most important sound in any language."

Tips and Tricks for Remembering Names
05:02

There are many important relationships that you need to maintain as a manager. The one with your manager or supervisor is clearly a key one. The “Boss Contract” is a document, in written form, that describes the relationship between you and your manager. It supports the important dialogue between you and your manager.


The Boss Contract
03:28

When you have your initial preparations and meetings done, this lecture will teach you some additional things, proven and practical actions, to give your career as a manager a great start.


What to Do Next
02:36

As mentioned in other parts of this course, the shift in mindset needed to succeed in your new role should not be underestimated. In this lecture you will learn three key parts of that mindset; changing your focus, avoiding micromanagement or abandonment and resisting a very common temptation as a new manager.

A Mindset for Success
02:36

This lecture contains an important reminder about your first days as a new manager, to go slow with people. Move slow with people, despite what your boss might say. If you want to get a machine to run fast, you can work on it fast. Not so much with the people side of things. You will get practical tips about how to handle this situation.

To Go Fast - Go Slow with People
04:00

What limits us is usually not that we do not know enough, but that we are not using what we know.

In this exercise you will create a "Boss Contract" with your manager, or revise an existing one if you already have one.

Exercise
00:21
The First 94 Days Quiz
6 questions
+ The Shift - From Specialist to Manager
6 lectures 29:57

The shift from producing the goods or delivering the services to creating the optimal circumstances for others to produce the goods or deliver the services, is truly one of the most challenging transitions in business. This introduction will start you on the road to making that transition as effectively as possible.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

Preview 03:59

In this lecture are a series of questions that can be very helpful for you to ask yourself before you decide to become a manager or at the start of your managerial career, to save both yourself and others heartache. You can use the attached PDF to follow along during the video.

Ask Yourself
06:03

Learn about the top three psychological obstacles when it comes to shifting from a specialist into a great manager and how to manage those obstacles in a good way. 

Three Psychological Obstacles and Their Solutions
05:24

Assessing your leadership skills regularly will help you to focus your growth as a manager and to become more effective. Download the attached PDF:s and use one of them to assess your leadership skills while you listen to the video in this lecture. Also download the attached assessment instructions that will explain the use of the other two PDF files.

Exercise: Assess Your Leadership Skills
04:10

When you move into a new manager role there are some specific new skill sets and focuses that will help you with that transition. Here you will get a summary of those skill sets and focuses, which you can also find an overview of in the downloadable PDF-file attached to this lecture.

A New Skill Set and A New Focus to Succeed
05:31

There are several myths regarding being a new manager. Many of them are simply not true. Believing in, and acting upon, theses myths is a common reason why managers fail in their new role by neglecting key leadership responsibilities. This lecture will help you avoid getting sidetracked by these myths.

Myth vs Reality
04:50
The Shift - Quiz
5 questions
+ The Difference Between Management and Leadership
4 lectures 07:24

When a team receives a task it will perform some kind of work to achieve a result. This work can be divided in two dimensions or parts, Things and Experiences. In this lecture you will get examples of what is included in each dimension and learn the how important it is to focus on both dimensions for a long term quality result.

Attached to this lecture is an illustration of the two dimensions.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

The Two Dimensions of Teamwork
02:33

This lecture includes examples of how the two dimensions can play out in a team or an organization. It also gives you practical pointers about how you can work with the two dimensions in your team to be the most effective.

Using the Two Dimensions
02:56

You will learn the key distinctions between management and leadership which will help you see how you can cover both these aspects to become truly successful as a manager.

Definition of Management and Leadership
01:29

What limits us is usually not that we do not know enough, but that we are not using what we know.

This exercise has three parts and helps you get started with applying the concepts of Management and Leadership, Things and Experiences, right away.

Exercise
00:26
Management and Leadership Quiz
3 questions
+ Giving and Receiving Feedback
8 lectures 29:10

You will learn some basic concepts and tips about giving feedback. This lecture will also differentiate between the art and the science of feedback, and explain what you will learn in the following videos.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

Preview 02:56

Sometimes our feedback does not come across as intended and might cause problems in the relationship to the other person. The three questions you will learn in this lecture will help you to greatly increase your rate of success with giving feedback to other people.

Three Questions to Ask Yourself Before Giving Feedback
02:54

This lecture gives you seven helpful tips for giving feedback so you will be able to deliver your feedback to others more effectively while minimizing the risk for misunderstandings or unnecessary conflict.

Seven Tips for Giving Feedback
04:34

This lecture attempts to answer a very common question among new managers; how much so called "positive" and "negative" feedback should you give your co-workers?

How Much "Positive" and "Negative" Feedback to Give
03:42

Understanding, and using, the fact that every relationship with your colleagues has a relationship account is critical to your success. In this lecture you will learn about how the account works and how you can make it work for you.

Understand the All Important Relationship Account
03:15

I-statements provide an effective format for giving feedback, both so called "positive" and "negative" feedback. Watch the video first and then use the attached worksheet to practice your communication skills.

I-Statements for Effective Feedback
05:13

Giving feedback is only half of successfully working with feedback. Here you will learn how you can receive feedback in a way that increases the likelihood that others will give you more feedback and that they will take the time and effort to do it well.

Receiving Feedback
05:55

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using effective feedback right away.

Exercise
00:41
Feedback Quiz
3 questions
+ Communication
6 lectures 20:02

You will learn to understand the four levels that are key to successful communication and when to use which one so you can be the most effective in your communication.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

The Four Levels of Communication
04:07

You will learn one of the secrets of successful communicators - starting with the end in mind. Prepare yourself by clarifying this before each interaction and watch your communication skills increase.

Having a Clear Outcome
02:08

Being perceived as credible is essential to your success as a leader. The Arrow of Credibility teaches you five steps to take to come across with more credibility and be able to create more confidence and trust in others.

The Arrow of Credibility
04:00

You will learn examples of non-responsible and responsible language and the effect in can have on your clarity and ability to build confidence. After watching the lecture, use the attached worksheet to practice your communication skills. There are two versions of the worksheet, one you can print and fill out by hand or an interactive one that you can fill in on your device.

Using Responsible Language
03:38

One thing people really appreciate about good leaders is that they are good listeners. After watching this lecture you will understand the basics of active listening and you will know the three questions to ask yourself to check that you are truly ready to listen to somebody else.

Active Listening
04:24

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has six parts and helps you get started with improving your communication right away.

Exercise
01:45
Communication Quiz
4 questions
+ Group Dynamics
14 lectures 01:02:11

It sounds like such a simple fact that a group is made up of relationships. But you would be surprised how many mangers miss out on what this truly means and how they can use this fact to become better leaders. Which is exactly what you will learn in this lecture.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

Preview 04:41

Learn about the three preferences that late American psychologist Will Schutz found that we have when we come together in groups. You will find out how to use this knowledge to improve your leadership, both of yourself and of others.

Three Preferences in Groups
07:24

Understanding the different development stages of a group is essential to your success as a leader. In this lesson you will learn about the first stage and the specific behaviors, opportunities and challenges this provides.

Group Development - Stage 1: Inclusion
03:48

When the group matures it enters another stage where your skills as a leader will be seriously tested. In this lesson you will learn what behaviors and challenges to watch out for as well as their underlying drivers. It will also reveal three different paths you can take to make the transition through this stage.

Group Development - Stage 2: Control
07:18

The third stage of group development is where the group is the most effective when it comes to working on and performing tasks. You will learn the common behaviors and characteristics of this stage and the opportunities they present.

Group Development - Stage 3: Openness
03:32

Learn how the different stages can play out at work. How some organizations with good intentions actually hinder the development of a team and how others use it to their advantage. You will learn to recognize these dynamics in your team.

Real Life Example: Group Development Stages at Work
05:44

In this real life example Markus uses a romantic relationship to exemplify the different stages. You will learn how to build effective, lasting relationships and how different parts of your group can have different needs.

Real Life Example 2: A Romantic Relationship
06:18

Understand the basics of how you can lead effectively depending on your group's maturity and what stage it is in. Learn a trick for figuring out which stage your group is in.

How to Lead During the Different Group Stages
05:13

You will get practical advice and strategies to use in each of the different group stages. The lecture is highly action oriented to help you aid your team in becoming more effective.

Practical Tips - Leadership in the Group Stages
05:13

What limits us is most of the time not that we don’t know enough but that we don’t use what we know. 

This exercise has three parts and helps you started straight away with using what you have learned about group dynamics.

Exercise
00:52

There are four kinds of ground rules for behavior in groups. The most effective are the kind that are Clear and Spoken. Learn how to recognize all four kinds and how you can make sure your team and leadership are the most effective.

Ground Rules for Behavior in Groups
05:41

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using the concept of rules of the game right away.

Exercise
01:00

You will learn about two common differences that influence the dynamics of groups. Mental or emotional identification and how different people process information, their learning styles including Visual, Auditory and Kinesthetic. You will also get tips how you can adapt your leadership to be the most effective here.

Differences and Similarities and the Effect on the Group
04:26

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with using differences and similarities more effectively right away.

Exercise
01:00
Group Dynamics Quiz
6 questions
+ Conflict Management
11 lectures 34:12

You will learn one way to define a conflict and also how the concepts of strategies and needs can help you manage conflicts more effectively.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

Preview 04:59

You will learn about the five conflict styles, Fight, Adapt, Avoid, Compromise and Cooperate, and about when each one is appropriate, and not, to use.

The Five Conflict Styles
04:37

Markus shares an example of how the conflict styles can play out in a relationship on a Saturday afternoon. This example will make the dynamics of the different conflict styles more clear to you.

Conflict Styles: Relationship Example
04:10

Hear an example of the five different conflict styles used in a group working on a project. This example will help your understanding of the styles.

Conflict Styles: Workplace Example
02:50

When it comes to conflict we can have two different views. Here you will learn the characteristics of these two views and how they affect our behavior.

Two Attitudes: Harmony View and Conflict View
04:14

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you apply right away the concepts of conflict management that you have learned in the previous lectures.

Exercise
00:50

Expectations can either make or break a team or relationship. Here you will learn why it is critical for your success as a leader that you become skilled at working with expectations. You will also get practical tips on how to manage expectations so you can be more effective in your communication and meetings with your team, your clients or others.

How You Can Manage Expectations Effectively
03:03

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts and helps you get started with clarifying expectations right away.

Exercise
00:38

Using one quote and two stories Markus will tell you why acknowledgement is such a basic human need and why you as a leader need to pay attention to that.

The Vital Importance of Acknowledgement
03:59

You will learn how you can acknowledge people in four different ways, or from four different perspectives, and how that will influence your effectiveness as a leader.

The Acknowledgement Scale
03:58

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise comes with three different parts, three different perspectives, to help you change how you work with acknowledgement right away.

Exercise
00:53
Conflict Management Quiz
6 questions
+ Trust and Openness
5 lectures 14:11

You will learn different definitions of trust. You will also increase your understanding of the important role trust plays for your leadership to be effective.

Attached to this lecture is also a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

What is Trust?
04:07

You will understand the trust and openness spiral and how it can either make or break your leadership. You will be able to better judge how much trust and openness that is needed for a specific task.

The Trust and Openness Spiral
03:27

According to Wikipedia small talk is an informal type of discourse that does not cover any functional topics of conversation or any transactions that need to be addressed. It is also a very powerful relationship building tool for leaders and here you will learn how to use it to build trust and to become a part of the entire decision making process.

The Magic of Small Talk
03:50

You will learn how it can be very beneficial to be personal with your co-workers, but how it is equally important to learn to define and draw the line to that which is private. 

The Border Between What is Personal and What is Private
02:01

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts that help you apply the concept of trust and openness right away.

Exercise
00:46
Trust and Openness Quiz
3 questions
+ Values and Ethics
7 lectures 24:03

You will learn about what values are and through the Anchor-Buoy model you will understand how values interact with attitudes and behaviors. You will also learn how values can be key to increasing the motivation of your team.

Attached to this lecture is a textbook in PDF-format that you can download. It is a written version of the lectures in this section and can be used to supplement the video lectures.

What Are Values and Why Should You Care?
05:04

You will learn about how the surroundings can influence your behaviors, attitudes and values. You will get practical examples of situations that can challenge your values.

How Values Influence Your Decisions and Actions
02:00

Learn about personal values, what they are and how it can be of use to you to become more clear on your values. As well as the importance of making sure your values are active and supportive of you, rather than passive and hindering. This lecture also contains a downloadable worksheet that you can use after watching the video to discover and become more clear about your own values.

Personal Values and How They Influence Your Life
05:57

You will get tips about how to work with values in your team and your organization. You will learn about the benefits of having clear values and about the difference between means values and ends values.

Organizational Values and How to Use Them
04:47

This lecture contains a story about the attempted implementation of values in an organisation and the lessons learned from it.

A Story about Working with Organizational Values
02:55

Ethics is a big, and important, topic that there is a large amount of books about. Here are five questions to ask yourself when faced with a tough decision that will help you get a quick grasp on if the option you are leaning towards is OK ethically or not. Use the attached checklist to remind yourself of the questions.

Ethical Decision Making
02:33

What limits us is usually not that we do not know enough, but that we are not using what we know. 

This exercise has three parts that help you to get started with the concept of values right away.

Exercise
00:47
Values and Ethics Quiz
3 questions