[2020] The Complete Management Skills Certification Course
4.4 (3,752 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
27,309 students enrolled

[2020] The Complete Management Skills Certification Course

Used at Amazon®, Unilever®, Walmart®, and other top firms. Learn leadership, productivity, communication skills & more!
4.4 (3,752 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
27,310 students enrolled
Last updated 4/2020
English
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Current price: $93.99 Original price: $134.99 Discount: 30% off
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This course includes
  • 7.5 hours on-demand video
  • 9 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • Innovate, execute on good ideas, and diffusing the ideas throughout the organization
  • Unlock more strategic information and find better ways of working together
  • Succeed in a world where smart, orchestrated networks and tiny firms that do not need much capital to compete with larger organizations
  • Make their organizations more agile, responsive, and creative
Requirements
  • You should already be somewhat familiar with fundamental business practices and be interested in learning to achieve more by working with and through other people
Description

This course is used at top companies like Amazon®, Unilever®, Walmart®, Nissan®, and Citibank®.

Course Version 7.1 | Updated April 2020


5/5 Stars: "I thoroughly enjoyed the practicality of this course. Theory is great but it's implementation of theory that makes a difference in the workplace. Great assignments and awesome interviews. I have recommended this course to my network and am sure you will too once you have comepleted this course. Great work Davis and team." - Justin Underhill

5/5 Stars: "The entire course was very detailed in each module. It was definitely not for a beginner. I am pretty sure the senior manager or the mid-level manager will appreciate this course. Illustration helped a lot too. I truly enjoyed the course." - Yoshika Okamura


Similar to MIT’s Advanced Management Program (which runs a whopping $65,000!), and available here for a tiny fraction of the cost. By taking this course, you can develop a higher level of leadership and management skills to help you reach your fullest potential and deliver extraordinary value to your team, your organization, and the communities you serve.      


Advanced Management Training for Business Leaders
   

Take the next step in your career! Whether you’re an up-and-coming professional, a savvy entrepreneur, or an experienced executive, this remarkable course is a tremendous opportunity to deepen your leadership and management abilities, increase your personal achievement, and make a positive and lasting impact on the people around you.   

With this course as your guide, you learn how to:   

  • Transform your leadership style for the current business climate   

  • Discover powerful solutions for common management challenges   

  • Communicate and persuade effectively in the age of digital   

  • Create a win-win negotiation that promote a long-term relationship 

  • Maximize your personal productivity and handle time constraints   

  • Understand management issues from a macroeconomic perspective   

  • Invest in yourself today and reap the benefits for years to come  

The Newest Frameworks for Leadership and Management    

Engaging video lectures, expert interviews, and interactive exercises. This course is based on cutting-edge research from Harvard, Stanford, MIT, and other top-flight institutions. You’ll gain powerful leadership insights and develop must-have management capacities. The result? You can reach your career goals and become a more effective change agent moving forward.   

BONUS! In this Advanced Leadership Course, you’ll get insightful interviews with Brian Burwell, the leader of one of the world’s premier management consulting firms. Brian has performed consulting engagements with Fortune 100 companies from all over the world, and helps you contextualize each course lecture with his 35+ years of real-world experience.       

Better Team Building, Communication, Negotiation, and More   

This course features highly informative and beautifully designed lectures, little-known secrets from superstars of leadership and management, and interactive exercises to make these career-changing concepts come to life. The course itself is divided into three sections:     

In the early sections of the course, you’ll discover how to handle the most common management challenges, how to lead high-performing teams across different situations, and how to communicate effectively in the current era. Today’s business leaders must communicate in person and through digital mediums. You’ll learn about delivering effective messages through multiple channels using communication models like the ELM, Minto Pyramid, and more.      

In the middle sections of the course, you’ll learn how to improve your negotiation skills and increase your personal productivity. With negotiation, you’re likely to face complex scenarios during your career. You’ll develop go-to strategies for thinking “win-win” and claiming value from every high-stake negotiation. You’ll also learn how to use tools like the BATNA and Eazl’s negotiation preparation tools. From a productivity standpoint, you’ll learn to be dramatically more efficient and to work successfully with the many claims on your time and energy.   

In the final sections of the course, you’ll develop the ability to look at key management issues from a macroeconomic perspective. This will allow you to anticipate macroeconomic events and important changes in government policies. Last but not least, you’ll develop your own leadership style by creating leadership guideposts and then building your own tools – ones that you can use to understand your own people and work better with your own teams.     

Since giving you the most possible value is so important to us, Eazl is offering this course with our 30-day guarantee. If you’re not totally wowed by the content, feel free to ask for a refund. We will give you one immediately, no questions asked. Sound good?   

Who is the target audience?   

  • New managers looking to transition successfully from a production to a management role  

  • Existing managers looking to get more engagement and innovation from their teams and organizations  

  • Entrepreneurs who need to use "soft power" to motivate people to achieve exceptional outcomes with limited resources


Course Version Release Notes:

  • What's new in version version 1.1?

    • Added welcome video to pose key questions and introduce key learning outcomes

  • What's new in version 2.0?

    • Lucky you! If you enrolled prior to June 2015, you've just been upgraded to masterclass! Over the summer of 2015, entire sections on macroeconomics for managers, negotiation, personal productivity, communication strategies, and teambuilding will be rolled out! Stay tuned!

    • All new intros are now included to support the conversion to a masterclass.

    • Woohoo! The section on macroeconomics for managers is live.

  • What's new in version 2.1?

    • Rock on! There's a great new section on negotiation for you!

  • What's new in version 2.2?

    • Woohoo! There's an awesome new section of modules on personal productivity!

  • What's new in version 2.3?

    • Check out the new section on persuasive, internal, and visual communication strategies for managers!

  • What's new in version 3.0? We're proud to launch a fully upgraded version of the course! In version 3.0, you now have:

    • A brand new section that provides detailed recipes for handling common management challenges. This section includes a guide to candidate interviewing and an entire additional set of modules.

    • We've now added contextual interviews with Brian Burwell, one of the world's business leaders. Though we can't tell you the name of the company Brian leads, you can certainly look it up on the web. Brian has led multimillion dollar management consulting engagements for some of the world's largest and most sophisticated firms (Fortune 100 companies) and you're very lucky to see and hear his perspective on the topics covered in each section of the course.

    • The content has been reordered, old introductions have been removed, and other changes have been made to upgrade your learning experience. Enjoy!

  • What's new in version 3.1?

    • Woohoo! Brand new section intros to make your learning experience even better!

  • What's new in Version 4?

    • In version 4.0, you'll have access to a first-of-it's-kind interactive business simulation that mixes video, data, and reactions to the decisions you make based on the concepts studied in the course. Stay tuned!

  • What's new in version 5?

    • You asked and we delivered! We've now optimized this learning experience for you to receive your advanced management certificate when you complete 100% of the course. This feature has been popular with members of Eazl's growth marketing community because it enables you to use your time and energy taking this course to earn a verifiable certificate created, hosted, and issued by Eazl.

    • The course now includes brand new footage at the beginning of each section that deliver the key concepts that you'll build in the section. Overall in the 5.0 upgrade, we have embraced the sophisticated management science research that drives this learning experience. In order to make that research meaningful, you need to be comfortable with relatively advanced concepts relating to negotiation, communication, etc. so we've made that a bigger part of the new lectures.

    • A cloud-based study guide now accompanies version 5 of the course. This should make your learning experience more interactive and seamless if you're using a mobile device.

  • What's new in version 6? (Published November 3, 2018)

    • Our students asked for more opportunities to apply their learning, so we have used Udemy's new Assignments feature to build case-study exercises for each topic area of the course. For example, in the practical management topic area, you'll have a chance to manage the expectations of one of the high-performing members of your team. In the negotiation section, you'll read the case of the botched Time-Warner / CBS negotiations and have a chance to apply your learnings to what went wrong with this failed round of negotiations. Each assignment includes readings from world-class business journals and/or peer-reviewed management science-related academic journals, an animated case study, and possible solutions to the questions you're invited to answer. We hope you enjoy the big update!

  • What's new in version 7? (Published November 1, 2019)

    • You asked and we delivered! This year, we've added full, professionally-developed captions to the course. These captions should help you better-retain the management science concepts you're learning in the course, and, if you speak English as a second language, improve your English language skills and build your vocabulary. We hope you enjoy version 7!

  • What's new in version 7.1? (Published April 13, 2020)

    • We've updated links to many of the external resources associated with your learning experience. If you find any dead links, send us a message!

Who this course is for:
  • New managers looking to transition successfully from a production to a management role
  • Existing managers looking to get more engagement and innovation from their teams and organizations
  • Entrepreneurs who need to use "soft power" to motivate people to achieve exceptional outcomes with limited resources
Course content
Expand all 71 lectures 07:39:59
+ (2020) The Management Skills Certification Course, Version 7 [Course Trailer]
3 lectures 07:07

Welcome to Eazl’s management skills certification course. In the opening section of the course, you’ll meet Davis Jones from Eazl, the curriculum manager for this training series. In this course, our goal is to expose you to management skills concepts related to human resource management, operations management, change management, and a lot more. We aim to expose you to both sophisticated management science concepts and to management issues that you might experience as a part of the everyday life of a manager.

Preview 01:01

Sometimes, it seems like business management is easy. People tend to think that leadership and management challenges “come naturally” to good leaders. In this lesson, you’ll meet your instructor and the curriculum manager for this course, Davis Jones, who will share the layout of this training series with you and get you started.

Preview 05:17

If you'd like to go ahead and grab the all of the resources that you have from this course, they're all linked for in this lecture. These resources are also available as links in the course study guide and will be available to you as you need them throughout the course.

Note: There are also many further reading resources linked throughout the course that are not linked to in this lecture. You'll find those as you go through the course.

Get the Course Study Guide, all Supporting Templates, and Special Resources Here
00:49
+ The Interactive Business Simulation Game (Use When You’re Ready)
4 lectures 15:36

Whenever you’d like to take the management skills simulation game that’s part of this course, you’re welcome to try it. This training tool is designed to give you a chance to take some of the management concepts you’re learning in this course and apply them to everyday life. You’ll handle challenges related to human resource management, leadership, and more. Make sure that you make a copy of the interaction sheet (available as a Google Sheet) so that you can choose your own answers and see your results in real time.

Part 1: Introducing the Business Simulation and Your First Decision
05:23

In this part of the management simulation game, you’ll practice components of leadership and management. As you learned in the course, your leadership style sometimes needs to change to suit a unique business situation. This should help you (especially if you’re a new manager) take pressure off of yourself to be the “perfect manager,” and, instead, realize that your management style may just need to be a function of your business environment.

Part 1: Choose Your Leadership Style
01:45

Now let’s jump into a part of the game that’s designed to build your negotiation skills. You’re now going to work on learning how to use some of the negotiation skills that you learned as they related to B2B sales and contract negotiation. Negotiation skills are some of the trickiest skills to develop, and we encourage you to watch the expert interview series in this course to help learn how experienced businesspeople approach negotiation.

Part 2: Negotiating with Players in Your Market
02:27

In this lesson, you’ll get results from the simulation game. Hopefully, the game helped you learn more about team management, hiring, talent acquisition (especially IT recruiting and technical recruiting), and contract negotiation--particularly as they apply to the everyday life of a manager.

Revealing the Results from the Simulation Game
06:01
+ Practical Solutions for Your Common Management Challenges
7 lectures 17:19

One of the hardest things for some new managers to learn as they transition away from being in a “production role” towards a “management role” is that the key skills for their new job including those like human resource management, operations management, change management, team management, talent acquisition management, and people management--not programming, account management, or other topics that you do on your own. In this section, you’ll learn management skills for everyday life, and lots of new manager tips.

This section should be especially helpful for new managers. In the following sections, you’ll directly get content that teaches you how to apply the management science research that powers the MIT Advanced Management Training program.

Is management about creating value through other people?
01:55

Human Resource Management--whether you’re in HR or you’re a manager in a non-HR function--becomes an important skill when you’re a manager, whereas it may not have been a big part of your job before you were a manager. In this lesson, you’ll learn recruitment skills--particularly, how to manage interviews. You’ll learn how to interview for skills, for example. This is a management skill that’s especially important when you’re involved in IT recruiting or in any talent acquisition project that involves hiring for a hard skill (like programming, engineering, legal, research and many accounting functions).

How to Perform Meaningful Interviews with Potential Hires
03:42

In this lesson, you’ll learn a key people management skill--how to manage high performers. As you’ll learn, one of the most important management skills is the ability to acquire and retain top talent. Top talent is hard to find--and finding a great teammate is expensive. For example, an IT recruiter might get paid a $30,000 commission for helping a US company complete a hiring assignment for someone with technical skills. So, it’s important that you learn more about the role of top talent at your company and about the options that typically face them in the labor market.

Preview 03:04

Now let’s move to one of the most important “soft” management skills--building trust with people. This is critical for team management. When you’re able to build trust with your team, common management challenges--like executing a big change management program--become easier. Let’s dive into this key leadership and management topic!

Preview 02:16

This lesson is designed to help you (especially if you're a new manager) learn how to give feedback to your team. The ability to give feedback is essential for two reasons--one obvious, the other not so obvious. The obvious reason that feedback is important is that it enables you to develop your team--this is something a manager should think about every day. The less obvious reason that feedback is important is that it’s quickly becoming an important part of people management--especially people analytics--programs. So, let’s dive into feedback, performance management, and Carol Dweck’s “Growth Mindset” concept.

Quality Feedback and Coaching the Growth Mindset
03:02

In the previous lesson, you learned about Carol Dweck and the “Growth Mindset” concept. Now, practice using the Growth Mindset approach. Hopefully, this will help you in your everyday life as a manager.

Action Learning: Shifting to a Growth Mindset
00:19

Conflict management is part of the everyday life of a manager. In this lecture, you’ll go beyond simple “tips and tricks” related to conflict management and, instead, learn what a few Harvard researchers found out about conflict management at work. As you take the lesson, think about how what you’re learning might apply to your people management approach.

As a side note: if you can include conflict management in your suite of management skills, that’s something you can put on your resume. While conflict management may not be an especially fun part of team management, many people who hire managers know that it’s an important part of the job.

Getting to Ambivalence: Personal Conflicts at Work
03:01
How might you manage a high performer who is upset that they didn’t get put on an exciting new project?
Manage the Expectations of a Star Performer
1 question
+ Persuading and Communicating to a Connected World
9 lectures 49:14

Communication skills are at the heart of management. Many managers find that business writing, persuasion, public speaking, and nonverbal communication become their most important skills as they leave behind some of their production-related skills they used before becoming managers.

In this section, you’ll learn communications applications of MIT’s Advanced Management Training program. You’ll start the section learning persuasion skills that can be applied to business writing projects, presentations, and public speaking engagements. Then, you’ll develop management communication skills--that is, internal communication skills (skills that help you with team management and change management projects, for example). Then you’ll build your visual communication and nonverbal communication skills, because images (e.g. photos, graphics, videos) are becoming an essential part of business communication as the communication networks are increasingly-capable of transmitting videos, livestreams, and other visual communication modalities.

Preview 02:48

Let’s start building your persuasion skills. In this lesson, you’ll learn the CSA system (something we developed here at Eazl)--a step-by-step method for planning a persuasive effort. As you go through this lesson, think about the concept of “reverse engineering.” That is--think about how persuasion is the process of taking an audience on a journey. This system can be applied to business writing projects, B2B sales presentations, and much more.

The CSA Persuasion Planning System
04:41

We converted the CSA Persuasion Planning system into a cloud-based resource that you can use on-demand, at any time. In this lesson, practice applying the persuasion skills that you learned in the previous lesson.

Action Learning: Work with the CSA Persuasion Planning System
00:24

Let’s spend another module developing your persuasion skills. In this lesson, you’re going to to learn how to develop a persuasive message. Essentially, you’re developing an argument to present to audiences.

This is a critical skill, and if you’re a new manager, you should spend extra time with this content. Before you start this lesson, you might brainstorm all of the instances when you’ll need to “argue your case” as a manager. Some examples might include: B2B sales presentations, talent acquisition projects when you’re pitching candidates who have multiple employment offers, convincing a team that you’re about to take through a change management process, persuasive business writing projects.

Let’s dive in!

How to Develop a Persuasive Message
03:22

For most managers, internal communication skills are especially important. For example, if you’re trying to build your team management abilities, a key factor may be your communication skills. In this lesson, you’re going to get introduced to a communication model that’s taught as a part of MIT’s Advanced Management Training Program. As you take this lesson, focus on the idea of “formal power” (or “position power”) and try to imagine a business situation when you’d have position power and when you wouldn’t have position power. If you had to persuade in both of those situations, how would your persuasion approach be different?

The Fiedler Model and Your Internal Communication Style
02:49

In this lesson, you’re going to learn about one of the more underrated components of successful business communication: visual communication. While most people might imagine that communication skills center around speaking skills or business writing skills, the more intelligent communicator will consider how most people communicate and learn every day: with images. Imagine how many images your employees see every day on social media and in the physical world. Visual communication skills are, increasingly, the most important business communication skills.

4 Core Lessons in Visual Communication
03:14
Action Learning: See Effective Communication that’s 100% Emotion, 0% Content
00:09
Visual Communication Mini Quiz
2 questions

Public speaking is an undeniably-important communication skill. Every time you make a B2B sales presentation, try to lead a large group through a change management process, or pitch to an professional audience, your public speaking skills will be tested. In this lecture, you’re going to learn how to integrate technologies (and apply many of the persuasion and visual communication techniques you learned earlier in this section) into your presentations.

How to Deliver Better Online and Offline Presentations
03:47
How will you persuade your colleagues at a key moment?
Pick a Practical Approach for Persuading Other Team Leaders
1 question

In this lecture, you’re going to have the opportunity to see many of the communication skills that you learned in this section in action. Davis is going to use the CSA Persuasion Planning system and integrate visual communication, persuasion techniques, and audience analysis to build an argument.

PS: Don't forget to check for additional resources in the links section of this module!

[Optional] EazlLive: The Persuasion Planning and Argument Design Event
28:00
+ Negotiation Training: You're Always Negotiating
10 lectures 01:12:11

When you hear the phrase “negotiating skills,” what comes to mind? Maybe you think of Alec Baldwin’s famous “always be closing” scene in Glengarry Glen Ross--a style of persuasion that borders on aggression. Negotiation doesn’t have to be that way.

In this section, you’re going to learn that negotiation skills often involve using your communication skills in a specific way. In fact, you can often be “integrative” in your negotiation approach. You’re going to start the section off learning about integrative bargaining (an approach to negotiation that brings the parties together), then move to negotiation preparation, then to negotiation-specific communication skills, and then you’ll develop a multicultural dimension to your negotiation approach--necessary for cross-country or multilateral negotiations.

Does negotiating have to be competitive?
03:28

Some people believe that leadership and management must be combative--that the everyday life of a manager involves some level of force. This is particularly true in negotiation. However, in this lesson you’re going to shift your negotiation mindset from a “zero sum” mindset to a “let’s make bigger pie” mindset. This is called “integrative negotiation.”

Integrative Bargaining: Learning to Make a Bigger Pie
03:25

How many times in your life have you heard ______ is about preparation? Negotiation preparation is also essential. In this lesson, you’re going to learn how to prepare for negotiation by considering the issues you’ll bring up in the negotiation, what bargaining chips you may have, and which information you’ll use to start important discussions.

If you’re a new manager, this module will be especially helpful. Make sure to keep your eyes out for the negotiation prep sheet, a tool that you can access from your computer or mobile device to help you prepare for negotiations.

How to Prepare for High-stakes Negotiations
03:40
Action Learning: Tour the Negotiation Preparation Worksheet
00:12

Often, people think that communication skills involve persuasion, public speaking, business writing, and sales skills--which they do. However, perhaps the most important communication skill is a simpler one: learning how to interact with different audiences.

When you’re involved in a negotiation, you’re necessarily communicating with another audience--a person or a group--and it’s important to consider their psychology as it pertains to the negotiation in which you’re involved. In this lesson, you’re going to develop your negotiation skills in this area.

The Psychological Factors that Impact Negotiations
03:09

It’s undeniable that being able to “close” is one of the most critical negotiation skills. In this lesson, you’re going to learn a few tactics that people experienced in negotiation use to “close the deal.” As you go through this module, consider how you might apply these tactics to your business communication skills more broadly. For example, is there another instance--outside of a negotiation--when you might use one of these tactics to catalyze a discussion?

5 Ways to Be Better at the Table and Close Deals
03:41

Business is increasingly multinational. So, managing global norms and cultural sensitivities is an increasingly important skill. In this lesson, you’re going to learn a framework that’s used to identify what the prevailing cultural dynamics are for a specific territory, and then how that might inform your approach to negotiations with audiences in that place. As you go through this module, you might continue to expand how you think about the concept of “communication skills” so that it includes your ability to flow between communication styles as you interact with audiences from different places.

Cross-cultural Negotiations and Hofstede’s 6 Dimensions
03:30

Hymie Bielsky is especially experienced in mergers and acquisitions. During his tenure as CEO of Safety-Kleen Europe, he led the sale of the business twice. Trained as a lawyer, Hymie is experienced in contract negotiation and the law. In this interview, he discusses the role of investment bankers, lawyers, and a few of the negotiation tactics to which he frequently refers.

EazlView: Hymie Bielsky, Former CEO of Safety-Kleen Europe
21:22

Ian Butcher is a board-level headhunter. He has placed board members and C-Suite executives at large firms like BP (British Petroleum), Barclays Bank, and many others. In this interview, you’ll learn how negotiation works in a human resource (HR) context. As you watch the interview, challenge yourself to apply tools like the BATNA and Hofstede’s framework for managing global norms to topics that Mr. Butcher discusses.

EazlView: Ian Butcher, Partner at MWM Consulting in London
27:12

In this hands-on tutorial, you’re going to develop your skills managing global norms and cultural sensitivities with some online tools. Let’s dive in!

SideBYSide: Exploring Surface and Deeper Cultural Preferences
02:32
Negotiation Training Learning Review
4 questions
During a key round of negotiations, Time Warner's leadership needs to know their BATNA. Help them calculate it.
Find Time Warner’s BATNA During Negotiations with CBS
1 question
+ Time Management Training: Maximizing Your Personal Productivity
7 lectures 20:14

Time management is among the biggest issues for new managers and experienced managers alike. Your ability to focus your time and resources on things that matter will often determine how successful you are in leadership and management.

In this section, you’re going to learn about personal productivity. You’re going to learn about the strengths and weaknesses of the human brain, about time management through organization, how focus and time management differ for managers who manage developers and non-developers, and how to be efficient in your business communication--with respect to the information you consume and when you engage in outgoing communications (e.g. business writing, presentations).

What's the most valuable thing happening right now?
03:11
Bandwidth Allocation in Theory and Practice
03:48

In this lesson, you’re going to focus on personal productivity and time management by learning how to organize your ideas and activities. As you’ll learn about efficient business communication with the Minto Pyramid in a coming lecture, learning how to think in terms of hierarchically-structured concepts helps you be more efficient. As you go through this lecture, you might think to yourself: “How could organizing my thoughts like this help me with team management?”

Organize Your Energy with the Ultimate Productivity Recipe
03:34

Many of us have to switch between “maker time” and “management time.” That is, one of our most difficult time management issues is the ability to move between producing something (for example, PowerPoint Presentations, business writing needs, product management duties) and managing projects (for example, using collaboration or productivity apps to get alignment between people on various projects).

In this lesson, you’re going to learn about the psychology of focus and time management by learning about “maker bursts,” the Pomodoro Technique of time management, clustering, and finding focus through emotional flow.

Smart Maker Bursts and Affective Value
02:42

Increasingly, productivity apps like Asana, Trello, Slack, and Notion.so, are a part of the everyday life of a manager. In this lesson, you’re going to learn whether management science research substantiates the use of productivity apps for managers (spoiler alert: it does). You’re going to learn how your team management skills can be developed by developing skills around the use of productivity apps, and more. As you go through this lesson you might challenge yourself to make connections between the use of productivity apps and the development of your internal management network (often, through the use of these apps) and how developing your skills in this area gives you more “soft power” that you can use as persuasion resources.

Manager Activities, IT, and Value Creation
03:06

In this lesson, you’re going to build cognitive bridges between managing your information flow (both what you consume and what you share with others), your business communication skills, and personal productivity. As you go through this lesson, you might think about any productivity apps or news apps that you currently use and reflect: do they enhance your focus or distract you from the topics on which you need to focus?

The Minto Pyramid and Quality Information Flow
03:53
How to Organize Your Communication with the Minto Pyramid
3 pages
Key Personal Productivity Concepts
3 questions
How will you arrange the following pieces of information in a hierarchy that makes sense?
Organize Your Presentation Using the Minto Pyramid
1 question
+ Exclusive Productivity Interviews + SideBYSide Tutorials
5 lectures 01:34:20

Paul Klipp is an agile coach, agile consultant, and agile project management expert who, after earning his MBA, has focused his career on enabling software development teams to collaborate internationally. Mr. Klipp’s specialization in agile project management led him to create productivity apps, an agile project management training curriculum and coaching company, and some of the world’s most widely-used content that centers around the topics of time management, personal productivity, and the use of productivity apps.

In this exclusive interview with Mr. Klipp, you’ll hear him discuss how he developed the “ultimate productivity recipe,” and you’ll get tips on applying this recipe to your own leadership and management approach.

You can find Mr. Klipp’s website at http://www.paulklipp.com/.

EazlView: Paul Klipp on the Ultimate Productivity Recipe
31:56

In this SideBYSide tutorial, you’ll get hands on with Paul Klipp’s ultimate productivity recipe. As you go through this tutorial, you might reflect on how you can apply these techniques to your use patterns with whichever productivity apps you use (e.g. Evernote, Notion.so, Trello, Slack, etc.).

SideBYSide: Paul Klipp's Recipe in Action
12:00

In this interview with popular Udemy instructor and entrepreneur Jonathan Levi, you’ll learn about Mr. Levi’s thought process when it comes to choosing which opportunities are worth his time and energy. As you watch this interview, you might reflect on your own approach to time management, focus, and personal productivity. How do you choose what’s worth your time? How might your approach evolve after considering what Mr. Levi has to say?

EazlView: Jonathan Levi on Choosing the Right Opportunities
28:49

In this interview, you’ll hear from Jenise Harmon, a psychologist and counselor, about the power of saying “no.” This interview is, in many ways, a follow up to the interview with Jonathan Levi, which touched on focus and the selection of opportunities. You might bookmark this interview and return to it if you’re a new manager who finds themselves saying “yes” to too many requests for your time, or someone who feels overwhelmed with commitments.

EazlView: Jenise Harmon on the Power of Saying No
07:26

In this hands-on tutorial, you’ll learn how to apply business communication concepts you learned in the productivity section of the course. Specifically, you’ll learn how to curate your incoming information feed. In an era when social media apps and other technologies suck up your time and attention, it’s critical that you develop the time management skills and ability to focus on information that’s relevant to you--not information that others want to push onto you.

SideBYSide: Let's Curate Elon Musk's Information Feed
14:09
+ Economic Training: Frameworks for Understanding Global Issues
7 lectures 19:15

Some political leaders see society as a stool with three pillars--civil society, businesses, and the government. In this section, you’re going to develop your skills and awareness of the economy--particularly how hands-on economics involves the latter two pillars earlier mentioned (government and business).

Government decisions (for example, how government institutions impact financial markets) often cause big changes in an economy. That’s why knowledge of macroeconomics (for example, understanding what makes GDP) and microeconomics (for example, why firms are driven to specialize) is a useful component in your leadership and management skills toolkit.

In this section, you’re going to begin by learning about GDP--a macroeconomic concept. You’ll first learn about it from a conceptual level, then get hands-on with macroeconomic data (this is often helpful, for example, for managers who need to develop presentations as part of their business communication duties). Then, you’re going to learn how central banks impact financial markets, and why that matters for your leadership and management approach. Then, you’ll move onto two microeconomic concepts--the advantages of specialization and the economics of offshoring (sometimes called “outsourcing”). Then, you’ll wrap up with a lesson on environmental economics and learn some economic concepts that are key to one of the hottest topics today, the “circular economy.”

Where do business and government meet?
03:07

In this lesson, you’ll learn about the elements of GDP--a core macroeconomic concept. As you go through this lesson, you might think about your own country’s economy. For example, is international trade a major driver of the economy? Does consumption drive your country’s economy? What about investment? Understanding the drivers of an economy will help you, as a manager, make better business decisions.

How GDP Works and Why it Matters
03:24

In this hands-on exercise, you’re invited to use Google Public Data Explorer--a fun and friendly tool for finding, comparing, and presenting economic data. As you play with the tool, imagine how you might connect this tool with the communication skills section of this course--particularly, how you might invite the audience of one of your upcoming pitches or presentations to view certain economic data that you have prepared for them using the Google Public Data tool and then shared with them with one of Google’s link-sharing tools.

ActionLearning: Use Google Public Data to Compare GDP Trends
00:14

In this lecture, you’re going to learn more about central banks, money supply, and financial markets. Specifically, you’re going to learn how decisions made by governments impact issues that many managers (especially managers with financial oversight responsibilities) deal with as a part of their everyday lives--details like interest rates and demand trends. These are macroeconomic concepts, and next time you read a business publication like the Financial Times, you might select an article that discusses central bank decisions, recall what you’re learning about economics in this lesson, and apply these concepts to what you’re reading in the article.

How Governments Manage their Economies
02:37

In this lesson, you’re going to develop your sense of two important economic concepts--why firms specialize and what drives international trade. As you learn about these concepts, you might work on connecting this lesson with the logic behind certain mergers and acquisitions (M&A) of which you are aware. For example, the economics of some acquisitions may center around acquiring a firm that enables the parent firm to further specialize in a valuable niche, making them more competitive and valuable. Or, you might consider how these concepts help provide the logic for strategic partnerships. Aren’t partnerships often based on multiple firms providing (think: “trading”) complementary capabilities?

How Specialization and Trade Create Wealth
03:16

In this lesson, you’re going to explore one of the more sensitive international trade topics: how labor is traded internationally. You’ll learn what economic research has to say about offshoring. When does it make sense? As you go through this lesson, you might recall a time when you interacted with a business or service that outsourced labor. Looking back on it, did that decision align with the economic concepts you’re learning in this lesson?

Labor Arbitrage and the Economics of Offshoring
03:00

Financial markets increasingly favor companies who integrate corporate social responsibility (CSR) into their activities. In this lesson, you’re going to learn about a key environmental economics concept: environmental limits. As you go through this lesson, you might work to connect the concept of environmental limits with the “circular economy” concept. Specifically, how could business practices associated with the circular economy prevent a firm from approaching an environmental limit? As a stretch goal, reflect on the value this would have to the firm. How could that value be realized through well-executed business communication strategies?

Environmental Limits, Risk, and Innovation
03:37
Interpreting Macroeconomic Signals and Using Decision-making Frameworks
5 questions
How might new government policies impact your financial strategy?
How Will Government Actions Impact Your Strategy?
1 question
+ Exclusive Interviews with Macroeconomists and Research Tutorials
5 lectures 30:05

One of the most studied topics in macroeconomics, international trade, and financial markets is the topic of financial crises. When a financial crisis hits global markets, a rare opportunity is created for those that are ready to pursue it. Industries are reshaped. International trade patterns change. Some firms cease to exist, leaving markets open for new entrants.

In this conversation with the well-known blogger and economist Mike Shedlock, you’ll learn about the nature of economic and financial crises. As you listen to Mr. Shedlock, you might reflect on the current state of the global economy and your national economy. Based on what Mr. Shedlock asserts, do you see economic hazards? What opportunities or threats might materialize if these hazards materialized into major macroeconomic events?

[The Nature of Financial Crises] Mish Shedlock, Economist and Blogger
07:51

In this conversation with economic blogger, author, and consultant Charles Hugh Smith, he’ll present the idea of the “authentic self” and connect that concept to complex economic systems and why cooperation is often in our best interest. As you listen to the interview, you might consider whether or not the behavior of firms and individuals that you observer is more often “economically rational” or not (by the way, this question is the basis for the economic field of study called “behavioral economics”). As an extension, you might reflect on Mr. Hugh Smith’s ideas around environmental economics. For example, is there a firm with with you’re familiar that could realize economic benefits from embracing practices championed by proponents of “circular business” or the “circular economy”? Would those practices require cooperation?

[Cooperative Economics] Charles Hugh Smith, Economist, Author, and Blogger
09:05

In this hands-on tutorial, you’re going to put your hands on real macroeconomic data by using Google’s Public Data Explorer. As you go through this tutorial, you might follow along with your instructor and, if you have any new economic ideas as a result of watching the previous interviews with prominent economists, you might explore them through the use of Google’s Public Data Explorer. For example, what metrics can you find that are related to the circular economy? What about data related to the human capital that exists within a specific country? How are those metrics trending?

SideBYSide: The User-friendly Public Data Resource
07:02

In this lecture, you’re going to get exposed to macroeconomic data sets that can be used for more advanced purposes, like econometric analysis, regression modeling, and the creation of custom economic metrics and visualizations.

SideBYSide: Advanced Economic Data Sourcing Techniques
05:55
Access to Eazl's Library of Macroeconomic Databases
00:12
+ Aligning Your Team for Extreme Performance
7 lectures 15:26

Leadership skills can be developed. Additionally, you can develop a leadership style that suits your particular situation. In this section, you’re going to work on developing practical leadership skills. You’ll start by learning how to develop a leadership style (an important concept that can be applied to your new team management approach), then you’ll continue focusing on team management skills by learning about sensemaking and the MBTI. Later in the session, you’ll build your leadership communication skills by learning more about one-to-one communication strategies and one-to-many leadership communication strategies. You’ll wrap this section by learning how the X-Teams concept applies to your leadership and management approach.

Should your leadership style be adapted to the situation?
02:08

Do you ever feel like there’s a false belief that only certain people were born with leadership skills? In this lesson, you’re going to learn what the management scientists at MIT have found to be the most effective leadership skills guideposts. As you go through this lesson, you might reflect on how distributing leadership responsibilities to others that you manage could lead to them increasing their personal productivity. What processes might you introduce towards this end?

Preview 01:58

One common team management challenges is this: how can you come to some sense of “truth” when you are working on integrating multiple perspectives, and everyone has a unique communication style, which presents new challenges. In this lesson, you’re going to learn about the concept of “sensemaking”--something that should help you with your leadership and management approach and, in a way, with your leadership communication skills toolkit. As you go through this lesson, you might reflect on a time when a group you were a part of was trying to work together, and it seemed that there were many miscommunications. How might the lesson in which you’re about to participate have informed an alternative approach for you in that instance?

Sensemaking: How to Generate Insights in a Team Setting
02:08

New managers might be able to remember a time when their job was less about communicating with others--when neither team management nor people management, for example, weren’t major parts of their job. In this lesson, you’re going to learn about the MBTI. It’s one of many psychological frameworks that you can integrate into your leadership skills toolkit that enables you to lead with more empathy and understanding about the different people you work with. As you go through this lesson, why don’t you challenge yourself to consider the concept of personal productivity. Was there a time when one of your managers could have enabled you to be more productive if they had been able to understand you by knowing more about your style through a tool like the MBTI?

The MBTI Framework: How to Appreciate Different Personality Types
02:21
The MBTI and Unique Personality Traits
4 questions

Communication skills encompass a wide array of sub-skills: persuasion, business writing, public speaking, and listening. In this lesson, you’re going to zoom in on one of the communication skills most important for leadership and management--how to have effective interpersonal exchanges. As you go through this lesson, you might think back to a time when you became aware of a disagreement, and the disagreement may have been avoided were there an agreement on data or facts that underpinned the discussion. This reflection may enable you to be a more have a more effective leadership style--one that integrates strong new interpersonal communication skills.

Preview 02:13
Cultivating an Effective Interpersonal Communication Style
2 questions

Leadership and management communications often involve persuasion through the consistent and clear presentation of some kind of “ vision.” For example, your ability to present your people with a clear vision can impact your teammates in talent management and recruiting execute their hiring projects. It can impact what marketing communications are delivered to clients or customers. In this lesson, you’re going to learn more about creating a compelling vision. This may not be a skill you would put on your resume, but most successful business leaders are good at it.

5 Steps to Creating a Compelling Vision
02:37

In this lesson, you’re going to learn about the X-Teams team management approach. This approach centers around team productivity through external engagement. As you go through this lesson, you might remember a time when you participated in a team that “talked a lot and did a little” as a counterpoint to the X-Teams team management approach about which you’re learning.

Building X-Teams for Extreme Performance
02:01
Finding Innovations, Executing, and Diffusing Through the Organization
3 questions
How could you make better decisions when it matters most?
What Approach Will You Take to Making a Big Decision?
1 question