TOTAL: CompTIA A+ Certification (220-1002).
4.7 (5,827 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
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TOTAL: CompTIA A+ Certification (220-1002).

Course 2: Everything you need to pass the A+ Certification Core 2 (220-1002) Exam, from Mike Meyers and Total Seminars.
4.7 (5,806 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
44,106 students enrolled
Last updated 2/2020
English [Auto]
Current price: $100.99 Original price: $144.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 15 hours on-demand video
  • 24 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to pass the CompTIA A+ Certification Core 2 (220-1002) exam
  • The skills to be a great IT and computer tech
  • All about operating systems: Windows, Mac, Linux, iOS, Android
  • Scripting basics (Javascript, Python, Visual Basic and more)
  • How to secure your computer, mobile device, and network
  • Security concepts like malware, antivirus, anti-malware, and networking security protocols
  • How to troubleshoot software and mobile issues
  • How to use command-line tools in Windows, Mac, and Linux
  • Industry standards and best practices for documentation, change management, disaster prevention and recovery, procedures and policies
  • There are no specific prerequisites as the course covers all the topics in detail.
  • A basic familiarity with computers and networks is helpful.
  • CompTIA recommends having 9-12 months of on-the-job experience before taking the A+ exam. This is recommended but not required.

Hey, Mike Meyers here. The Team at Total Seminars and I are excited to bring you this updated video series to help you pass the CompTIA A+ Certification Core 2 (220-1002) certification exam.

Between my bestselling A+, Network+, and Security+ books and my video courses, I've taught over 2 million people how to take and pass these CompTIA IT industry certification exams. I've got an easy-going, approachable, and funny teaching style that has helped newbies and experienced techs alike learn valuable IT skills. I've taught in-person seminars for the DEA and the FBI, and now I'm going to teach you, yes YOU, staring at the screen there, everything I know about the CompTIA A+ certification.

This is the second of a two-course series and is designed to prepare you to take and pass the CompTIA A+ 2019 Core 2 (220-1002) exam. It's an internationally-recognized, fundamental IT training certification. Not interested in certification? No problem! Even if you just want to learn about the basics of IT and computers, I've got you covered.

  • Course 1: TOTAL: CompTIA A+ Certification (220-1001).

  • Course 2: TOTAL: CompTIA A+ Certification (220-1002). (this course)

To become fully A+ certified you will need to pass both the 220-1001 and 220-1002 exams.


★★★★★ OVER 1,000 5-STAR REVIEWS! ★★★★★

★★★★★ "I used these courses to pass the A+, Security+, and Network+ in a span of 2.5 months. I had no IT experience 4 months ago. Now I am a network engineer at a managed service provider with a great salary and solid upward mobility." - Ryan D.

★★★★★ “Absolutely loved this course! Thank you Mike Myers for having an effective and fun teaching style! I highly recommend this course for anyone interested in getting A+ certified!” - Rebecca M.

★★★★★ “I have not taken the exam yet but the course felt very informative and well laid out. Mike…structures his teaching around like concepts. It helps ensure that you learn about the topic conceptually and technically. I have already begun to use many of lessons in my current professional role and have seen improvement in my ability to troubleshoot and diagnose computer related issues. Thanks Mike!” - Joe M.

★★★★★ “This course has helped me though all the old CompTIA content and has continued to help[ me progress though the new CompTIA 1001 -1002. Thanks MIKE!!! Your videos are awesome especially for this visual learner!” – Antwon S.


Technology is ranked as the #1 source of U.S. jobs. Are you looking to kickstart your career, improve your existing IT skills, or increase your chances of getting that IT job? Did you know 96% of HR managers use IT certifications as screening or hiring criteria during recruitment?*

Some jobs that use A+ certifications are Support Specialists (avg. $54,500/yr), Field Service Technicians (avg. $46,000/yr.), and Desktop Support Analysts (avg. $60,000/yr.)**.

More Certifications = More $$

  • A+ Certification with no other certifications = $47,500 / year

  • A+ Certification with 1 or 2 other active certs. = $84,250 / year

  • A+ Certification with 3 or 4 other active certs. = $92,080 / year

  • A+ Certification with 5 or 6 other active certs. = $97,310 / year

  • A+ Certification with 7 or 8 other active certs. = $105,150 / year

Not looking for a cert? Maybe you're just interested in how to keep your home network router from constantly doing that annoying red-blinky-light thing. Or be the family hero and set up that awesome smart thermostat you've had in your Amazon cart for a year! Or perhaps you want to learn to how to get your iPhone to work so you don't have to keep asking your friend's brother's aunt's niece for help. Whatever your motivation, this course is perfect to help give you a robust IT foundational knowledge in a way that's easy-to-understand. And, hopefully, you'll have a few laughs with me along the way.


SOOOOO much! This course is a great deal, check it out:

  • 16 hours of video

  • PDFs that detail all the exam objectives covered in each episode (valuable studying tool)

  • PDFs of the CompTIA A+ 2019 Core 2 exam objectives

  • End-of-chapter quizzes to test your knowledge

  • Q&A section where you have access to me and my team of teaching assistants to answer any questions you might have

  • Bonus videos launched from time-to-time with updated information, exam tips, study tools, and more

  • 30-day money-back guarantee

  • Lifetime access

  • Certificate of completion


Exam Domain 1.0 Operating Systems - 27%

  • Operating system types and purposes (Windows, MacOS, iOS, Android, Linux, etc)

  • Windows versions

  • OS installation

  • Command-line tools

Exam Domain 2.0 Security - 24%

  • Physical security (locks, badge readers, guards, etc)

  • Logical security concepts (Active Directory, antivirus/anti-malware, firewalls, certificates, etc)

  • Wireless security protocols (WPA, WPA2, RADIUS, etc)

  • Detect and prevent malware

  • Social engineering threats, attacks, and vulnerabilities (hackers, phishing, DDoS, brute force, man-in-the-middle, etc)

  • Secure workstations and mobile devices

Exam Domain 3.0 Software Troubleshooting - 26%

  • Troubleshoot Microsoft OS, PC security, mobile OS, and application issues

  • Malware removal

Exam Domain 4.0 Operational Procedures - 23%

  • Best practices for documentation, change management, disaster prevention and recovery, safety procedures, and more

  • Different types of licenses and policies

  • Professional conduct

  • Scripting (Javascript, Python, Visual Basic, etc)

  • Remote access technologies


Exam code: 220-1002

Max. 90 questions (multiple choice, drag-and-drop, and performance-based)

Length of exam: 90 minutes

Passing score: 700 (on a scale of 100-900)

Exam cost: $219

Languages: English at launch​. German, Japanese, Portuguese, Simplified Chinese and Spanish in 2019.

Recommended experience: 9-12 months' hands-on experience in a lab or in the field


Buy an exam voucher (get your discount voucher at Total Seminars' website), schedule your exam on the Pearson VUE website, then take the exam at a qualifying Pearson VUE testing center. You can take one exam at a time, or schedule to take both exams at the same time.

To become fully A+ certified you will need to pass both the 220-1001 and 220-1002 exams.

*https://certification.comptia .org/docs/default-source/downloadablefiles/02032-you-can-do-it-infographic-online_final.pdf?sfvrsn=2

**https://certification.comptia. org/certifications/a

Who this course is for:
  • Anyone looking to take and pass the CompTIA A+ Certification Core 2 (220-1002) certification exam
  • Anyone who wants to improve their skills as a computer or IT technician
  • Anyone who wants to learn awesome stuff about Windows, MacOS, Linux, mobile, IT security, scripting and more
Course content
Expand all 106 lectures 14:49:40
+ All About the CompTIA A+ 2019 Core 2 Exam
6 lectures 17:05

In this episode, Mike explores the A+ Core 2 exam objectives, providing a brief overview of what to expect on the CompTIA A+ 220-1002 exam. See the Resources tab (below the link to this video in the menu on the right) to download a copy of the CompTIA A+ 2019 Core 2 (220-1002) exam objectives to use throughout the rest of this course.

Preview 01:28

CompTIA creates IT certifications that cover topics such as how to build and fix computers or how to secure businesses from internal and external threats. Every major IT manufacturer is part of CompTIA. The CompTIA A+ certification is a popular entry point for people looking to work in IT. The certification requires you to pass two exams, the 220-1001 (Core 1) and 220-1002 (Core 2), but requires no experience or study (though, as Mike points out, study is good!)

Preview 02:12

Certifications power the IT industry. CompTIA A+ is the de facto entry point for IT techs, the first certification you should get. It provides a common language for people in IT, and prepares you for work in the industry.

Preview 02:52

The 220-1002 Core 2 exam covers four big subject areas: operating systems, security, software troubleshooting, and operational procedures. Mike dives into the sub-objectives in this episode, providing an overview of what you need to know for success on the Core 2 exam.

Preview 04:14

In this episode, Mike describes the CompTIA A+ exam process, plus explores a good strategy for prepping for the exam. Schedule the exam first! The pressure will have you hitting the books or videos in no time!

Preview 03:55

In this episode, Mike points out some interesting features of the video series, such as the use of great shareware and freeware tools—Mike’s Cool Tools—for troubleshooting. The series tracks closely with the book (either the All-in-One and the school-oriented Managing and Troubleshooting Guide) so you can follow along in print and video.

How to use this Video Course
+ Book Chapter 1 - Safety and Professionalism
3 lectures 20:55

Technical skills are only part of what makes a great tech. Techs must also possess professional communication skills to ensure users get the support they need to use their systems to get their work done. This is the first of two parts that cover the communication skills every tech needs to provide this level of support.

Preview 06:19

Knowing what to say and how to say it is a start, but good communication takes practice. Until you get a chance to try this out in the real world, the next best thing is seeing these skills in action.

Preview 07:28

As much as we need to protect our computers, we must also protect ourselves in the work environment. Good techs understand how to use anti-ESD tools, protect our fingers, and employ proper lifting technique.

Preview 07:08
Safety and Professionalism Quiz
7 questions
+ Book Chapter 2 - The Visible Computer
6 lectures 48:28

We use computers to get work done via programs called applications. Another program, called the operating system, supports the applications, hardware, and storage devices inside our computers.

What is an Operating System

All operating systems provide security through user accounts. User accounts define what a person can or cannot do on a system. Every operating system also has some form of Superuser that has complete control over all other users on that system.

Users and Super Users

Why is Microsoft Windows so dominant on desktop systems? Features such as domains and active directory are so popular that even macOS and Linux systems have built-in tools to access Microsoft Windows networks.

Why Windows?

Microsoft Windows has gone through many versions over the years. The CompTIA A+ expects you to not only know the different versions but also the different editions that Microsoft offers.

Windows Editions and Versions

macOS is the equivalent of Windows on Apple computers. Although it’s a completely different operating system, macOS and Windows actually have a lot in common.

Touring the macOS

The free and popular Linux OS is taking over the world, though it’s still rare on desktops. Linux’s customization via distributions is perfect for IoT devices, routers, servers and even desktops.

Touring Linux
Chapter 2 - The Visible Computer Quiz
6 questions
+ Book Chapter 3 - CPUs
1 lecture 11:58

Demands for PCs to run larger programs (and more programs) is always growing. The move from 32-bit to 64-bit processing continues to create challenges for technicians and it’s critical that we understand the differences and effects of choosing one or the other.

32-Bit vs. 64-Bit Processing
Chapter 3 - CPUs Quiz
1 question
+ Book Chapter 4 - RAM
1 lecture 06:26

Running out of memory is something we try to avoid. All operating systems use virtual memory, a part of your mass storage set aside to act as (very slow) memory in case your real memory runs out.

Virtual Memory
Chapter 4 - RAM Quiz
1 question
+ Book Chapter 7 - Power Supply
1 lecture 09:40

Electrical power from our grid is imperfect. Sometimes it provides too little or too much power. We use tools such as surge suppressors and uninterruptible power supplies to protect our PCs.

Book Chapter 5 & 6 are covered in the 1001 CompTIA A+ video course

Power Protection
Chapter 7 - Power Supply Quiz
2 questions
+ Book Chapter 9 - Implementing Mass Storage
9 lectures 01:22:14

We organize physical storage into logical subdivisions called partitions. Partitions serve several critical functions beyond just storing our data. Specialized partitions support virtual memory, boot, and recovery functions.

Book Chapter 8 is covered in the 1001 CompTIA A+ video course

Understanding Partitioning

Master Boot Record partitioning is the oldest way to partition mass storage. All operating systems still support MBR, so it’s important for techs to recognize its limitations.

MBR Partitioning

GUID Partition Table partitioning is the more modern partitioning used by all operating systems today. It’s important for a tech to understand the benefits of GPT as well as how to use it.

GPT Partitioning

A file system organizes data stored on mass storage devices. A tech should have a good understanding of multiple file systems, why they are used and how to troubleshoot them.

Understanding File Systems

There are many file systems available for different systems, purposes, and type of storage. It’s important to know the difference between files systems such as NTFS, ext3, FAT, and HPFS+.

Popular File Systems

File systems are created through the processes called formatting. There’s a number of different ways to format mass storage and a good tech know how to do this for the most common file systems.

Formatting in Action

Dynamics disks are unique to the Windows operating system. Make sure you understand why Microsoft uses dynamic disk and how to configure spanning, striping, etc.

Dynamic Disks

Microsoft’s Storage Spaces feature provides a superb tool to configure many different RAID configurations on any Windows system. A good tech knows which types of RAID it supports and how to set them up.

Software RAID in Storage Spaces

Securing mass storage is a critical aspect of system security. Make sure you know the many ways a system’s mass storage can be encrypted.

Encrypting Mass Storage
Chapter 9 - Implementing Mass Storage Quiz
9 questions
+ Book Chapter 11 - Building a PC
4 lectures 42:18

A PC can only boot from a bootable drive. A mass storage device with a working OS installed on it is one kind of bootable drive. But what if there’s no OS installed, or the installation is broken? No problem! Just pop in a bootable device such as the OS installation media, or a bootable diagnostic toolkit. If you don’t have one, you can make your own with a spare optical disc or thumb drive, an ISO image file of the bootable media, and a program to burn the ISO file to your media.

Book Chapter 10 is covered in the 1001 CompTIA A+ video course

Boot from Everything

There’s more than one way to install Windows and a good tech understands all of them. Additionally, it’s important to perform a few pre-installation tasks to make sure your system will work with your desired version of Windows.

Installing Windows

The job isn’t done the second the Windows installer finishes. There are several steps that must take place after the Windows operating system is installed to get the system up to speed and ready to work.

Post-Installation Tasks

All Windows installations can be divided into “clean” and “upgrade” installations. Additionally, there are many versions of Windows created over the years – can an older version of Windows upgrade to a newer version?

Windows Installation options
Chapter 11 - Building a PC Quiz
8 questions
+ Book Chapter 12 - Windows Under the Hood
10 lectures 01:22:02

The Registry is the primary repository for everything about your Windows system. The Registry is rarely accessed directly, but when necessary we use the REGEDIT utility to do so.

What is the Registry?

Every program running on a system manifests as a process. Each process has a numeric process identifier. Processes are broken down into services which run in the background and applications that run using visible windows.


The typical Windows system runs over a hundred services or more. It’s important for a tech to understand how to inspect running services as well as start and stop them as needed. Traditionally this is done with the Services application, but modern versions of Task Manager also provide an interface to manage services.


Windows has many tools to help techs. It’s important for good techs to understand where to find these tools and what they do to help techs maintain a Windows system.

Your Windows Toolset

The Task Manager that came with Windows 7 has important features that allow techs to inspect the status of processes. These processes are divided into services and applications. Additionally, Windows 7 Task Manager has solid basic tools to determine the overall performance of your system’s resources (RAM, CPU, Disk and Networking).

Windows 7 Task Manager

The Windows 10 Task Manager is greatly enhanced compared to the Windows 7 Task Manager. This newer Task Manager adds deep support for diagnosing performance issues for a Windows system.

Windows 10 Task Manager

MSINFO32 is your go-to utility for a quick overview of the hardware and software configuration for a Windows system. MSCONFIG enables techs to selectivity control how Windows starts.

Information and Configuration Tools

Performance Monitor gives techs the tools they need to closely track almost every aspect of a Windows system. The trick to Performance Monitor is to run a baseline on a new system to “lock in” the expected performance.

Performance Monitor

Event Viewer, as the name implies, logs events on a Windows system. Event Viewer logs hundreds of different event types by default but a tech can easily add specific event tracking by editing the Audit Policy in the Local Security Policy app.

Event Viewer

The CompTIA A+ objectives list two Control Panel tools used exclusively for applications. The Open Database Connectedly (ODBC) app gives programmers the ability to locate shared databases. The Component Object Model (COM+) gives applications the ability to connect to other COM+ compliant applications.

Tools for Programmers
Chapter 12 - Windows Under the Hood Quiz
10 questions
+ Book Chapter 13 - Users, Groups, and Permissions
7 lectures 01:04:02

The Microsoft NT File System (NTFS) enables fine control of multiple users accessing resources on a single computer. To do this, every person accessing a single computer must have their own user account. Windows also has groups which combine users with common resource needs.

Introduction to Users and Groups

Every version of Windows has some utility to create, maintain and remove users and groups from a system. Older Windows versions use the Local Users and Groups application while Windows 10 uses the User Accounts utility.

Managing Users and Groups

NTFS permissions are powerful and a bit complicated to those unfamiliar with them. You can apply permissions for files or folders to user accounts (although it is considered better to apply them to groups and add user accounts to those groups).

NTFS Permissions

While macOS and Linux lack NTFS’s fine control of resources, they do still have permissions, and a good tech should understand how they work. Additionally, there are specific tools used to control permissions.

Linux and macOS Permissions

Techs use File Explorer to access and manipulate files and folders on their local machines and on networks. File Explorer by default works well but a good tech should know about many features, some not too obvious, to improve control of how File Explorer works.

File Explorer

The process of sharing resources using NTFS makes more sense with examples. Certain features (especially Allow/Deny and Inheritance) make more sense when you see the process in action.

Sharing Resources

NTFS permissions control files and folders, but there are plenty of other resources that need control. Security Policies control factors like logon attempts, printer access and password length/complexity

Security Policies
Chapter 13 - Users, Groups, and Permissions Quiz
10 questions