No matter what your role in business or public service, you are going to need to negotiate sometimes. And for many, this can be a dunting prospect!

Whether at work, at home, or in a social setting, we are always negotiating. Yet, despite this, many managers feel uncomfortable with negotiation. For some, it doesn’t feel right to ‘haggle’ for the best deal. Yet, truly, this is part of the job. For others, they simply don’t feel like they know how.

The good news is that negotiation is not some sleazy dark art. It is a high-integrity activity that is extremely valuable as a workplace skill. And the better news is that it is a highly learnable skill. There is a simple process to follow, and a host of tips and tools that will help you do it well.

That is the essence of what this course is all about. It will give you an overview of the most important aspects of practical day-to-day negotiation.

This is not an advanced course, designed for high-ticket negotiators.

Don’t expect to read this and negotiate a billion-dollar contract, or peace between nations. But, if what you want is to negotiate a supply contract for your company, the allocation of staff to your project, or the terms of your promotion, there will be plenty in here to help you succeed.

This course has four sections that cover everything that you need, to be able to negotiate confidently as a manager, supervisor, or business professional.

• Section 1: The Basic Negotiation Process

• Section 2: Key Concepts in Negotiation

• Section 3: Tools for Negotiators

• Section 4: Masters of Negotiation
  

To support the 29 video lectures (in four sections), there is a workbook containing suggested exercises for each lecture and a CPD record you can use to track your progress.

This course is created and delivered by Dr Mike Clayton, author of Kogan Page's 2025 best-seller, 'How to Negotiate.'