ServiceNow System Administrator (CSA) Total Exam Prep Course

The introduction video of the Chapter 1 Study Session and topic review.

This video defines what ServiceNow is and begins the exploration of it through common interfaces. The topics include:

• What is ServiceNow?

• Common Interfaces in the ServiceNow platform

This video covers who works on the platform. Topics include:

• Users

• Groups

• Roles

• Role-based access

An optional video on a possible real world tracking system called Jira and how it is used to assign tasks. This topic is not needed for the CSA exam.

Video demo on how Users, Groups, and Roles can be used to meet story requirements. Includes:

• Creation of a user

• Creation of a group

• Creation of a role

• Granting permissions to users through groups

• Testing the users new access with User Impersonation

This video introduces the Chapter 2 Study . It introduces the topics for the entire session including:

• Configuring an instance

• Customizing an instance

• Installing Plugins

• Application Scoping

This video explaing the ServiceNow archietecture. It explores the topics of

• ServiceNow architecture

• Exploring an instance's components

This video highlights the core components of the ServiceNow instance. The topics include:

• Banner Frame

• Content Frame

• Application Navigator

This video study session defines application scoping. The topics include

• What is application scope?

• How is it used when working in applications?

This Demo covers

• selecting the application scope

• creating a new update set

This is a video demo of configuring a Dev instance by updating the banner image and tab title.

This video does a recap of all of the topics covered in the chapter 2 study session.

This video introduces the chapter 3 study session. It covers the topics:

• Tables

• Lists

• Forms

Defines the components and structure of a ServiceNow table.

This video covers how to interact with lists. This includes UI actions and configuring the list.

This video covers how to define and use filters with lists.

This video covers the topic of form structure, components, and configuration.

This Video is a MANDATORY CODE ALONG because we build the Device Management Application that will be used for the rest of our study sessions. Pause the video and go step by step to build the application well. Afterwards complete the MANDATORY LAB. This video covers table creation and application menus.

This Video is a MANDATORY CODE ALONG because we build the Device Management Application that will be used for the rest of our study sessions. Pause the video and go step by step to build the application well. Afterwards complete the MANDATORY LAB. This video covers list configuration, form configuration, and creating new records.

This video does a recap of all of the topics covered in Chapter 3.

This video introduces you to the data management topics of Chapter 4. The topics include

• table types

• table relationships

• importing data

• access controls

• configuration management database (cmdb)

This video covers the process on how to import data from external sources into ServiceNow target tables.

This video gives an introduction to access using roles. This video covers a MANDATORY demo on assigning the correct roles needed for the Device Inventory Application Menu & associated modules

This video gives an in-depth explanation for Access Controls to prepare for the demo/code-along.

This video covers the core components of the CMDB and the tools available to interact with it.

This video is the introduction to the topics for chapter 5. The topics will include :

• portals

• knowledge management

• service catalog

• flow designer.

The baselines portals are explored within the ServiceNow instance.

This video covers the core parts of Knowledge Managment

This code-along video covers

• creating a knowledge base

• creating an article

• importing an article.

This video covers the core components of the Service Catalog.

This code-along video covers the topic of creating a new catalog item using Catalog Builder.

This second code-along video covers the topics of:

• creating a new table

• creating a new record producer

• mapping the values from the record producer with the fields from the table.

This video covers the topic of flow designer automation.

This video covers the topic of flow designer automation.

This video reviews the topics that were covered in chapter 5. The topics included:

• portals

• knowledge management

• service catalog

• flow designer.

This introduction video to chapter 6 will cover the topics of:

• Reports

• Dashboards

• Notifications.

This video is an introduction to the topics:

• Data Visualizations

• Performance Analytics

• Dashboards.

This video is an introduction to data visualizations and dashboards.

This video covers the topics of:

1. Notification Components

2. Notification Definitions.

This code-along demo video covers the topics of:

• email registry

• email log

• notification creation

• adding a field to a table.

This video concludes the chapter 6 study session by restating the topics of:

• Reports

• Performance Analytics

• Dashboards

• Notifications.

This is an introduction to the chapter 7 topics of :

• Scripting

• Application Scope

• Update Sets .

This code-along demo shows how to manually make a field read-only or mandatory and creating a UI Policy to conditionally change field behavior.

This code-along demo video covers creating a client script and reviewing the components of a catalog client script.

This code-along demo focuses on building a business rule and business rule components.

This video covers the topics of scripts that run on both the client and server depending on how they are defined. Topics include

• UI Actions

• Data Policies.

This video is a review overview that focuses on application scoping.

This video covers the topics of

• defining update sets

• downloading update sets

• retrieving update sets.