MS-102: Microsoft 365 Administrator May - 2025

Skills at a glance

• Deploy and manage a Microsoft 365 tenant (25–30%)

• Implement and manage Microsoft Entra identity and access (25–30%)

• Manage security and threats by using Microsoft Defender XDR (30–35%)

• Manage compliance by using Microsoft Purview (10–15%)

Deploy and manage a Microsoft 365 tenant (25–30%)

Implement and manage a Microsoft 365 tenant

• Create a tenant

• Implement and manage domains

• Configure org settings, including Security & privacy and Organizational profile

• Monitor the health of Microsoft 365 services by using Service Health, including configuration of notifications

• Configure and review Network connectivity insights

• Configure and monitor software updates by using the Microsoft 365 admin center

• Monitor Microsoft 365 adoption and usage

• Configure and manage Microsoft 365 Backup

Manage users and groups

• Create and manage users in Microsoft Entra, including external users

• Create and manage contacts in the Microsoft 365 admin center

• Create and manage groups, including Microsoft 365 groups and shared mailboxes

• Manage and monitor Microsoft 365 licenses, including group-based licensing

• Perform bulk user management, including PowerShell

Manage roles and role groups

• Implement and manage roles in Microsoft 365 and Microsoft Entra

• Manage role groups in Microsoft Defender XDR, Microsoft Purview, and Microsoft 365 workloads

• Manage delegation by using administrative units

• Manage Microsoft Entra roles in Microsoft Entra privileged identity management (PIM)

Implement and manage Microsoft Entra identity and access (25–30%)

Implement and manage identity synchronization with Microsoft Entra tenant

• Prepare for identity synchronization, including IdFix

• Implement and manage directory synchronization by using Microsoft Entra Connect Sync or Microsoft Entra Cloud Sync

• Monitor synchronization by using Microsoft Entra Connect Health

• Troubleshoot synchronization, including Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync

Implement and manage authentication

• Implement and manage authentication methods

• Implement and manage self-service password reset (SSPR)

• Implement and manage Microsoft Entra Password Protection

• Investigate and resolve authentication issues

Implement and manage secure access

• Plan for identity protection

• Implement and manage Microsoft Entra ID Protection

• Plan Conditional Access policies

• Implement and manage Conditional Access policies

• Implement and manage multi-factor authentication (MFA) by using conditional access policies

Manage security and threats by using Microsoft Defender XDR (30–35%)

Review and respond to security reports and alerts generated by Microsoft Defender XDR

• Review and respond to threats by using Exposure Management, including the Microsoft Secure Score

• Review and respond to incidents and alerts generated by Microsoft Defender XDR, including guided hunting

• Review and respond to issues identified in Microsoft Defender XDR reports

• Review and respond to threats identified by Threat intelligence

Implement and manage email and collaboration protection by using Microsoft Defender for Office 365

• Implement threat policies and rules in Microsoft Defender for Office 365

• Configure alert policies in Microsoft Defender for Office 365

• Investigate and respond to email and collaboration threats by using Microsoft Defender for Office 365

• Manage attack simulations, including training campaigns

• Manage restricted entities, including blocked users

Implement and manage endpoint protection by using Microsoft Defender for Endpoint

• Onboard devices to Defender for Endpoint

• Configure endpoint settings

• Review and respond to vulnerabilities identified in the Microsoft Defender Vulnerability Management dashboard

Implement and manage Microsoft Defender for Cloud Apps

• Configure the app connector for Microsoft 365

• Configure Microsoft Defender for Cloud Apps policies, including triggering alerts

• Interpret activity log

• Configure Cloud App Discovery

• Review and respond to issues identified in Cloud App Discovery

Manage compliance by using Microsoft Purview (10–15%)

Implement Microsoft Purview information protection and data lifecycle management

• Implement and manage sensitive information types by using keywords, keyword lists, or regular expressions

• Implement retention labels, retention label policies, and retention policies

• Implement sensitivity labels and sensitivity label policies

• Monitor label usage by using Content explorer, Activity explorer, and label reports

Implement Microsoft Purview data loss prevention (DLP)

• Configure DLP policies for Exchange, SharePoint, OneDrive, and Teams

• Configure Endpoint DLP

• Review and respond to DLP alerts, events, and reports