Microsoft Teams Phone System and Calling Features Course

Explore the calls application view in Microsoft Teams, access four tabs—speed dial, contacts, history, and voicemail—to place calls and review call activity within the Microsoft phone system.

Add internal contacts to your speed dial by tapping the add speed dial button, typing the name, selecting the user, and then placing audio or video calls.

Learn how to create and manage contact groups in Teams speed dial, add internal and guest users one at a time, and organize favorites for quick calls.

Rename or delete a contact group in Microsoft Teams phone system using the ellipsis, with confirmation steps; note that default groups like speed dial favorites cannot be renamed or removed.

Access the contacts tab to add internal or external contacts, confirm the selection, and build your list; then message, email, or video or audio call these contacts.

Manage your contacts by using the ellipsis to edit internal and external users, add to speed dial, or select a number to dial, then block or delete as needed.

Access the call history to review outgoing, incoming, and missed calls with caller details, call type, duration, and time, and use options to call back or chat.

Access voicemails in Teams via the voicemail tab, play messages with transcript and speed controls, and receive email attachments; configure voicemail, record greetings, and use the dial pad.

Discover how to place internal or external calls in Teams using audio or video options, dial pad, speed dial, or search, and learn about the information card.

Learn to answer incoming calls in Microsoft Teams Phone System by selecting video or audio, declining to voicemail, and managing external calls, transfers, and call delegation with personalized greetings.

Access information cards to contact internal colleagues or guests in the teams environment, then start audio or video calls, send messages, view chat, email, or view the organizational chart.

Explore the active call window in Microsoft Teams, learn to move, resize, and full-screen it, view participants, monitor call timer, and use in-call controls that adapt to each call type.

Access the dial pad during a Teams call by selecting dial pad from the ellipses; on PSTN calls, typing numbers with keyboard or mouse navigates automated menus.

Navigate the participants pane in a Teams call to add internal or guest callers, dial external numbers with PSTN, and manage roles, muting, and spotlighting.

Update audio and video devices during a call via the device settings pane from the ellipsis; adjust volume with the call volume slider without interrupting the call.

Place a caller on hold during an active Teams call, where external callers hear hold music, then access hold options via the in-progress window ellipsis and press the resume button.

Learn how to perform cold transfers in Microsoft Teams phone system, including internal transfers to colleagues, external transfers with storm calling, ringback options, and sending calls to work voicemail.

Learn how to perform a warm consult then transfer in Teams, including internal and external transfers, consult via chat or audio, and complete the transfer or route to voicemail.

Park a call from one team’s device and pick it up on another with an assigned code; retrieve it via the calls app’s speed-dial tab.

Turn on live captions in Teams calls to read real-time subtitles and see who is speaking on the bottom subtitle pane; captions are per user and English only.

Mute and unmute your microphone by tapping the icon. Keep it muted when not speaking to avoid background noise, and use the spacebar to toggle after first use.

Open the conversation pane during teams-to-teams calls to manage chat history, messages, and attachments. Use formatting, priority tags, forms, translations, immersive reader, and saved chats to streamline collaboration.

Turn your video on and off in a Teams to Teams call by clicking the video icon and switch video sources. Respect PSTN limitations: video won't show to PSTN callers.

Learn how to react to a Teams call with emoji and raise your hand to request speaking, with visual indicators, notifications, and the option to unmute to contribute.

Turn on focus mode in Microsoft Teams to hide participant windows during team-to-team calls when a colleague presents, using the ellipsis to focus on shared PowerPoint or whiteboard content.

Turn on full screen mode for teams-to-teams calls using Microsoft's phone system technology by selecting the ellipses and choosing full screen to maximize space.

Use the Kami call me feature in group calls to transfer the audio to another phone via PSTN, enabling seamless continuation on the go without video or shared content.

Learn to manage background effects in Microsoft Teams; hide your room. Choose blur or a preloaded backdrop, add a custom image, preview, apply, and turn on video.

Recordings for Teams to Teams calls using Microsoft’s phone system capture the call content and visuals; inform participants first, start with the ellipses, and PSTN callers cannot access the recording.

Learn how to turn off incoming video in a Teams to Teams call to improve call quality by reducing bandwidth and closing video streams. This option affects only your feed.

Explore gallery options in teams meetings with three or more participants. View nine or forty-nine participants, or use together mode for a shared virtual space, and switch views anytime.

Learn how to share your screen, a window, or a PowerPoint from the share tray in a Teams to Teams call, manage permissions, enable system audio, and use a whiteboard.

In a one-on-one call, press leave to exit. In a group call, use the dropdown to leave or end the meeting; ending requires confirmation and closes the space, removing colors.

Access and customize your call settings by opening your profile icon and settings, then adjust answering rules, forwarding options, where calls ring and for how long, voicemail and ringtones settings.

Update and manage the calls ring me options to control where calls ring, phones and colleagues, set voicemail for unanswered calls, configure call groups and ring order, and save changes.

Explore call forwarding in Microsoft Teams, including voicemail, and forwarding to a 10-digit number or a colleague. Configure delegates and coal group options, set ring order, and save forwards.

Customize ringtones in Microsoft Teams phone system to assign distinct sounds to different call types, preview options, and automatically save changes for direct, forwarded, and delegated calls.

Connect the TTY device to your computer, do not unplug it, enable TTY mode in accessibility settings, and sign out then sign back into Teams if the device isn’t recognized.

Configure your team's voicemail by recording a greeting in the main menu, using the dial pad to navigate prompts, review, and save or update your greeting.

Configure voicemail by using the drop-down call answer rules to set greetings, allow or transfer messages, and optionally enter a colleague's name or a PSTN number; apply changes with OK.

Update the voicemail greeting language to better suit your caller base by selecting a language from the greeting language dropdown (there are over 30 options) and clicking ok to apply.

Customize your default voicemail and out of office greetings in Teams by typing a new greeting and applying changes, which are read by the automated system and overwrite existing greetings.

Record your out of office voicemail greeting in Microsoft Teams, using the voicemail menu to record, replay, and save your greeting, and learn how to turn it on.

Enable and customize your out of office greeting in Teams by choosing always on, Outlook auto reply, or calendar event options, and confirm the changes.

Explore how to set up and manage call delegates—internal colleagues who can make and receive calls on your behalf, per the permissions you provide, in Microsoft Teams.

Open the delegates window with the managed delegate button, add new delegates and assign permissions, then forward calls to your delegates from the calls tab.

Learn to manage access for your call delegates in Microsoft Teams Phone System by updating permissions, saving changes, and removing delegates from the general tab and delegates window.

Review the permissions you have by using the delegates window under the people you support tab, adjust delegates and call settings as permitted by the account owner.

Learn to place a call as a delegate in Microsoft Teams by using the calls app view, dialing a number, and selecting the delegated user.

Learn to view calls placed or received on your behalf by a delegate, via their information cards in speed dial, and review the delegate's call history for calls in progress.

Set up auto attendant and call queues in Microsoft Teams to route callers by input to the correct department, and access reports and analytics via a Power BI dashboard template.

Explore Microsoft Teams calling to access standard desk phone features like hold, transfer, and call parking, plus screen sharing, closed captioning, call recording, auto attendance, and call queues.