Microsoft Teams Voice: Design and Configure Teams Telephony

Explore emergency calling design and configuration in Microsoft Teams. Learn about emergency locations, static and dynamic calling, location information services database, and policies, plus testing with the Teams client.

Explore static emergency calling, where a registered address and phone number are assigned and automatically included in calls. Learn routing to a public safety answering point, with possible screening.

Create and manage emergency addresses in the Teams admin center and PowerShell, verify locations with Azure Map services, and explore civic addresses and associated locations.

Explore dynamic emergency calling in Microsoft Teams, using lis data and network info (subnet, bssid, switches) to locate users and route emergencies via elan or ersp in direct routing.

Demonstrates populating the LIS database with subnets by adding IPv4/IPv6 entries in the Teams admin center, linking each subnet to a Brooklyn suite 100 location, and validating with PowerShell commands.

Review emergency calling policy for plans and direct routing. Configure security desk notifications to alert individuals or groups or an external number, and direct routing to a session border controller.

Create a Brooklyn emergency calling policy and a Brooklyn 911 routing policy, assign to users, and test emergency calls via the Teams client bot and confirm the location.

Review emergency calling design in Microsoft Teams by comparing static and dynamic options, creating emergency addresses, defining LIS database, and configuring policies, testing calls, and reviewing logs.

Learn to acquire and manage Microsoft Teams phone numbers, including provisioning, port orders, and administration via the Teams admin center and PowerShell.

Explore telephone number types in Microsoft Teams, including user numbers, geographic or non-geographic options, and service numbers for high volumes with toll and toll-free, plus conversions via the service desk.

Discover how to acquire phone numbers for Microsoft teams voice via port orders, including full and partial ports, timelines, and the roles of calling plans, Operator Connect, and direct routing.

Learn to configure Operator Connect, authorize a service provider, and provision or port numbers in the Teams admin center, using city or area code searches, and review port orders.

Assign and manage user phone numbers for calling plan and direct routing using the Teams admin center and PowerShell, including emergency location verification and bulk provisioning.

Explore submitting port in and number conversion requests in the Microsoft phone number service center, including inventory changes and a letter of authorization, and track cases from Teams admin center.

Learn to acquire and manage Microsoft Teams phone numbers—user and service numbers—through the admin center or Operator Connect, and apply phone policies to control features and user experience.

Configure Teams voice phone policies, including calling and caller ID policies and call park, then review inbound and outbound restrictions, compliance recording, and dial plans.

Configure Teams phone system policies, including calling policy, inbound/outbound caller ID, and call park, with global defaults and customizable groups, plus options like anonymous or service numbers.

Block inbound calls at the tenant global level using regex patterns, via PowerShell. Offer personal blocks in the Teams client and enforce outbound restrictions with domestic or international dial-out policies.

Demonstrates configuring inbound call blocking with PowerShell by creating and testing number patterns and exceptions, and managing blocked contacts in the Teams client for tenant-wide and user-specific control.

Enforce per-user compliance recording policies that automatically capture audio, video, screen sharing, and chat for retention via third-party solutions using the Microsoft Communications Platform API and an Azure Bot.

Create an application instance for a pretend azure bot, link it to a global default compliance recording policy, and assign the policy to a user via PowerShell.

Explain how dial plans use regex-based normalization to translate dialed numbers into fully formatted EOT 164 numbers for PSTN routing, and how service and tenant scopes shape policy in Teams.

Explore country service scope dial plans and their normalization rules, create a user dial plan, assign it to users, and manage dial plan assignments in Teams admin center and PowerShell.

Configure teams phone system policies, including calling policy features and call park policies, manage inbound and outbound restrictions, tenant-wide blocked numbers, and apply compliance recording linked to the Azure Bot.

Learn to configure auto attendants and call queues in Microsoft Teams, design voice applications, manage resource accounts and licensing, and explore hybrid deployment with on-premises Skype for Business.

Learn how call queues route incoming calls to agent groups in Microsoft Teams using attendant, serial, round robin, and longest idle methods. Configure opt in/out and custom hold music.

Design and configure auto attendants to route calls via menus, voicemail, and queues, using text-to-speech, keypad or voice recognition, with operator options and language support.

Explore Microsoft certified session border controllers for direct routing in Microsoft Teams, with on premises or cloud deployments, enabling hybrid users to connect to the pstn via sbcs.

Identify licenses to set up direct routing for Microsoft Teams, including a Microsoft 365 account with domain and the appropriate Teams licenses plus the phone system add-on where needed.

Plan direct routing deployment by choosing on premises or cloud SPC, licensing endpoints, selecting SBCs, configuring Fqdns and certificates, IP ranges and firewall, and voice routing, with media bypass.

Evaluate on-premises versus partner-hosted sbcs for Teams telephony, covering licensing, maintenance, and cost, and enable direct routing for Teams devices and common area phones, ensuring connectivity, security, and media services.

Assign a valid fqdn to sbc by adding a domain to microsoft tenant, and secure mtls with a certificate while configuring ip ranges, ports, and fqdns per vendor guidance.

Plan and configure voice routing policy, PSTN usage records, voice routes, dial plans, and gateways to control PSTN calls, assign routes to the policy, and apply it to users.