Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
Microsoft Teams Voice: Design and Configure Teams Telephony
Rating: 4.6 out of 5(238 ratings)
707 students

Microsoft Teams Voice: Design and Configure Teams Telephony

Learn Microsoft Teams Phone System with Both Calling Plans and Direct Routing , Emergency & Compliance Policies
Created byRizwan Darvesh
Last updated 11/2024
English

What you'll learn

  • Microsoft Teams Phone System both Calling Plans and Direct Routing
  • Create Emergency Calling Policies and Network Topology
  • Manage Phone Numbers, Auto Attendatns and Call Queues
  • Create Compliance Recording and Audio Conferencing Solutions

Course content

7 sections65 lectures4h 59m total length
  • Overview3:00
  • Microsoft Teams PSTN Connectivity3:07

    Explore the Microsoft Teams phone system's cloud pbx features, including call transfer, and compare PSTN connectivity options: calling plans, direct routing with an SBC, and Operator Connect.

  • Calling Plans6:25

    Explore cloud-based calling plans where Microsoft acts as the PSTN carrier, with domestic and domestic-and-international options and tenant-level minute pools. Availability depends on user location; minutes cover outbound calls only.

  • Direct Routing & Operator Connect5:52
  • Licensing Requriements14:36

    Understand Microsoft Teams voice licensing, including base Teams licenses, phone system add-ons, calling plans and direct routing, and learn about Microsoft 365 Business Voice and communication credits.

  • Choose a PSTN Solution2:28
  • Demo: Configuring Licenses10:56
  • Certified Contact Centers3:34
  • Network Topology5:15
  • Demo: Connecting to Teams PowerShell3:57

    Install the Microsoft Teams PowerShell module from the PowerShell gallery, install with a user scope, then import the module and connect to your Teams tenant using Connect-MicrosoftTeams, verifying with Get-CsTenant.

  • Demo: Configuring Network Topology6:16
  • Summary1:25

Requirements

  • Basic knowledge of Microsoft 365 Admin Center
  • Basic understanding of VoIP and Contact Center Solutions
  • Basic knowledge of Teams Admin Center

Description

Unlock the power of Microsoft Teams with our comprehensive course, Microsoft Teams Voice: Design and Configure Teams Telephony - designed for IT professionals looking to streamline communications and enhance business productivity through seamless voice and conferencing solutions

  • Plan and Design PSTN Solutions – Gain expertise in creating robust and cost-effective telephony networks to support modern business needs.

  • Design and Configure Emergency Calling – Implement essential safety features to ensure reliable emergency communications.

  • Manage Microsoft Teams Phone Numbers – Master number provisioning, assignment, and management to keep your organization connected.

  • Configure Phone System Policies – Set up policies that regulate calling behaviors, ensuring compliance and maximizing productivity.

  • Set Up Auto Attendants and Call Queues – Design a smooth call-handling experience that boosts customer satisfaction.

  • Implement Direct Routing – Connect your existing telephony infrastructure to Microsoft Teams, giving your organization a unified communications experience.

  • Configure Audio Conferencing – Empower your team with flexible, high-quality audio conferencing, wherever they work.

Whether you're preparing for a Microsoft certification or upgrading your skillset, this course provides the in-depth knowledge and practical skills needed to configure Microsoft Teams as a full-fledged telephony solution. Join us to become a Teams telephony expert and set your career on a new path in modern communications. Enroll today!

Who this course is for:

  • Anyone interested in learning Microsoft Teams Telephony
  • Engineers looking to implement complex telephony solutions in Microsoft Teams with global deployments