Microsoft Teams Phone System: Complete Guide to PSTN Calling

Name: Microsoft Teams Phone System: Complete Guide to PSTN Calling
Rating: 4.1 (6 reviews)

Master Microsoft Teams calling and phone system features to boost your communication and productivity effortlessly.

Created byTripleC365 Inc.

Last updated 8/2024

English

English [Auto],

What you'll learn

Master the basics of Teams PSTN Calling and Phone System features.
Learn how to efficiently manage and forward calls.
Understand call queues, parked calls, and delegation settings.
Set up and optimize Teams voicemail for effective communication.
Utilize tips and tricks for seamless call handling in a corporate environment.

Course content

3 sections • 13 lectures • 52m total length

Teams Calling Introduction6:31
Explore Microsoft Teams calling basics, including phone system and PSTN dialing with a ten-digit number, plus hold, voicemail, recordings, transcription, auto attendants, and call queues for 1-to-1 and group calls.
Teams Calls App Tour4:09
Explore the Teams calls app tour to navigate PSTN calling, dial pad visibility, and call history with filters, plus speed dial and contacts.

Sending and Receiving Calls4:25
Start internal, external, or PSTN calls in Microsoft Teams using the calling field, search bar, or profile card, and learn how incoming calls, answering options, and banners work.
Putting Calls on Hold1:32
Put a 1-to-1 Teams call on hold by tapping the hold button and monitoring hold timer. Resume with the resume button after using the Teams app to update the caller.
Transferring a Call7:07
Learn to transfer calls in Microsoft Teams with cold transfers and consult-then-transfer (warm transfers), using ringback, voicemail options, and in-call chat or audio consultation.
Using Parked Calls2:14
Park a call to transfer to a department without a queue, then pick it up in the calls app using the retrieval code before the five-minute timer expires.
Recording and Transcription4:19
Record and transcribe calls in Microsoft Teams using the record and transcribe option to create audio recordings and searchable transcripts, accessible from call details and the stream app.

Managing Your Teams Voicemail6:17
Learn how to manage Microsoft Teams voicemail through the settings, create and update personal greetings and out of office messages, set language, call routing, and access transcripts and audio playback.
Handling and Forwarding Calls4:59
Master how Microsoft Teams handles and forwards incoming calls, including ringing behavior, voicemail redirects, and forwarding to contacts, landlines, or mobile devices, with rules for call groups and delegates.
Call Groups and Delegates5:05
Configure call groups and delegates in Teams to forward calls, set ring order—either all at once or sequential—and manage permissions for calling, receiving, and adjusting call settings.
Acting as a Delegate3:00
Act as a call delegate in Teams to place calls on behalf of another user, join in-progress or held calls, and manage call handling, forwarding rules, and delegate groups.
Setting Up Call Queues1:07
Learn to manage when you take calls from a queue in Microsoft Teams using per-queue settings in the calls tab, with banners showing the queue name and the availability toggle.
Managing Contacts2:00
Create new contacts in teams using the view contacts and add contact options, with internal ones auto-populating fields and external ones requiring full fields, then save, categorize, favorite, or delete.

Requirements

None!

Description

Embark on a comprehensive journey with our expertly crafted video series, designed to equip you with all the essential skills and knowledge to master Microsoft Teams PSTN Calling and Phone System features. This course includes every crucial feature you need to know as of August 2024.

Course Content (Total Runtime: 52 minutes and 45 seconds):

Introduction to Teams Calling (1 - Duration: 6 minutes and 31 seconds)
Teams Calls App Tour (2 - Duration: 4 minutes and 9 seconds)
Sending and Receiving Calls (3 - Duration: 4 minutes and 25 seconds)
Putting Calls on Hold (4 - Duration: 1 minute and 32 seconds)
Transferring a Call (5 - Duration: 7 minutes and 7 seconds)
Using Parked Calls (6 - Duration: 2 minutes and 14 seconds)
Recording and Transcription (7 - Duration: 4 minutes and 19 seconds)
Managing Your Teams Voicemail (8 - Duration: 6 minutes and 17 seconds)
Handling and Forwarding Calls (9 - Duration: 4 minutes and 59 seconds)
Call Groups and Delegates (10 - Duration: 5 minutes and 5 seconds)
Acting as a Delegate (11 - Duration: 3 minutes and 0 seconds)
Setting Up Call Queues (12 - Duration: 1 minute and 7 seconds)
Managing Contacts (13 - Duration: 2 minutes and 0 seconds)

Our easy-to-follow, step-by-step videos will guide you through each aspect of the Teams calling experience. From basic call handling to advanced features like call queues and delegation, we provide practical examples, tips, tricks, and best practices to ensure you can use Teams effectively in your daily work.

In this course, you'll first get acquainted with the core features of Microsoft Teams Calling, starting with an overview to help you understand the fundamentals. We’ll then dive into practical applications, demonstrating how to use these features to enhance your productivity and collaboration with colleagues.

With a rich background in Corporate Training & Adoption, we bring our professional expertise directly to your screen, allowing you to learn at your own pace, whether at home or in the office.

This course is thoughtfully structured into clear, manageable sections to help you steadily build your knowledge and skills. Are you ready to elevate your communication game with Microsoft Teams?

At Competitive Computing Consultants Inc., we understand that success is a team effort. We’re here to support you every step of the way. If you have any questions or need personalized assistance, feel free to reach out to us through the Udemy App after purchasing the course. We’re committed to helping you succeed with your specific needs.

Who this course is for:

Business professionals seeking to enhance their Microsoft Teams calling skills.
IT administrators looking to master Teams Phone System features.
Remote workers who need to optimize their Teams communication tools.
Team leaders aiming to improve collaboration and call management.

Microsoft Teams Phone System: Complete Guide to PSTN Calling

What you'll learn

Explore related topics

Course content

Teams Calling Introduction2 lectures • 11min

Using Teams Calls5 lectures • 20min

Advanced Teams Calling Features6 lectures • 22min

Requirements

Description

Who this course is for: