Master Course in Microsoft MS-720 : MS Teams Voice Engineer
What you'll learn
- Learning the Connectivity to the PSTN, license requirements, and features of the Teams Phone
- How to Make Teams Phone work better by planning and optimizing the network
- Learn Teams voice services migration from Skype for Business Server
- Understanding the process of Activate Teams Phone, auto attendants, and call queues, and deploy Direct Routing
- How to Make Teams Phone easier to use with Direct Routing and additional features
Requirements
- An understanding of the Microsoft Teams client
- Basic Knowledge of Microsoft teams, Microsoft 365, Skype and Video calling knowledge
Description
Master course in MS 720 - Microsoft Teams Voice Engineer
Teams Voice Engineers have to manage Teams-certified equipment, audio/video collaboration, and voice conversion. Third-party businesses and telecommunication companies help them provide enhanced voice capabilities for Microsoft Teams Voice.
A Microsoft Teams Voice Engineer should be familiar with Microsoft 365 and PowerShell. Over the public switched telephone network (PSTN), Microsoft Teams Phone is deployed and configured using Quick Routing, Provider Connections, and Teams Phone Plans.
Teams Phone lets you make, receive, and transfer calls within Microsoft Teams. An organization needs to understand the advantages and limitations of each PSTN connectivity option, such as Teams Phone with Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. This is critical before rolling out a Teams Phone solution.
It's Microsoft's cloud-based phone system add-on for Office 365. Imagine a phone system in the cloud, accessible anywhere from your phone, computer or desk phone. When you're trying to switch to a Modern Office environment, it's crucial. Phone system in the cloud, accessible via multiple devices without needing hardware infrastructure. The service lets you make and receive calls, use an auto attendant, call groups, call parks, and call numbers from anywhere (internet required). Here's a course in answering some of the questions that come up every time we talk about Microsoft Teams Voice:
The major topics I would like to cover in this master's course are listed below.
1. Connectivity to the PSTN, license requirements, and features of the Teams Phone
2. Make Teams Phone work better by planning and optimizing the network
3. Teams voice services migration from Skype for Business Server
4. Activate Teams Phone, auto attendants, and call queues, and deploy Direct Routing
5. Make Teams Phone easier to use with Direct Routing and additional features
Who this course is for:
- All UG and PG , Computer, IT and Systems Students, Students for Micrsoft Certifcation prepartation and IT Job Seekers
Instructor
- 4.4 Instructor Rating
- 56,624 Reviews
- 601,567 Students
- 332 Courses
Achievements on Udemy : (UDEMY TOP BUSINESS BEST SELLER & FULL TIME UDEMY INSTRUCTOR)
[1] Enrolled over 600,000 students from 214 countries & 47+ Udemy Business (UFB) Courses for Business Subscription.
[2] Delivered a staggering 4.07 million course enrollments, with 11,541,409 minutes taught Including UFB Courses (Upto April' 2025).
[3] Offered a diverse array of 332 courses, covering Business, General Management, Leadership, IT, Software and Systems, Psychology, Education, and Media Studies.
Credentials and Qualifications of Dr. José:
Dr. José's extensive qualifications showcase his dedication to various fields:
[1] Earned a Ph.D. in Entrepreneurship & Business Management in 2019, contributing to the understanding of business dynamics.
[2] Holds an M.Phil. in Business & General Management, establishing a solid foundation in comprehensive management knowledge.
[3] Completed a Masters in Financial Markets in 2015, demonstrating expertise in financial systems.
[4] Acquired a Masters in Information Technology in 2013, equipping him with technological proficiency.
[5] Achieved a Masters in Human Resource Management (MBA) in 2011, highlighting organizational skills.
[6] Secured a Bachelors in Mathematics in 2009, emphasizing analytical and statistics prowess.
[7] Earned a Diploma in Teacher Education in 2006, showing dedication to education.
This diverse academic background positions Dr. José as a well-rounded and versatile professional.
Teaching Experience:
Dr. José is an accomplished expert with a wealth of teaching and industry experience:
[1] Currently he is working as a Researcher and Professor of Florida Christian University (FCU Online), Orlando, FL.
[2] Serves as a Senior Researcher, Professor, and Subject Matter Expert at UTEL University, Universidad Centro Panamericano de Estudios Superiores - México, IBS-BFSU (International Business School - Beijing Foreign Studies University) China.
[2] Holds the title of Honorary and Visiting Professor at NGCEF Australia, ISCIP Canada, and Judge of the Research center for the Internationalization of companies from emerging economies (I-CEE) & Global Forum on Business Case Study.
[3] Dr. José, Specializes in digital transformation teaching, innovative teaching, and project based strategies for startup teaching in digital platform ecosystems.
Instructional Design and Curriculum Development Experience:
Dr. José's instructional design and curriculum development contributions are noteworthy:
[1] Designed and developed more than 5 specialized Post Graduate Master Degree courses for International Business School - Beijing Foreign Studies University (IBS-BFSU).
[2] Expertise in corporate entrepreneurship, organizational innovation, and learning.
[3] Over 15 years of experience as a business and IT consultant for over 20 successful startup businesses.
[4] Designed, developed, and hosted over 200 corporate business websites since 2007, receiving over 10 awards for graphic and web design.
Interests of Teaching Topics:
Dr. José's teaching interests span a wide range of subjects:
[1] Conducted, supervised, and handled more than 10,000 UG, PG students since 2007.
[2] Led training sessions for undergraduate and postgraduate Master Degree graduates in areas such as Entrepreneurship Development, Business Management, Human Resource Management and Development, Marketing, Digital Marketing, Finance and Financial Markets, Economics, Statistics, Education, Psychology, Leadership and Personal Development, Multimedia, Information Technology, IEEE Domains, and Software Certification Courses.
[3] Regular Keynote Speaker at AEIC China and Whither Our Economies (WoE) Lithuania.
[4] Currently guiding 5 Ph.D. Scholars in Business Administration, Computer Science, and IT Domains.
Certifications, Research and Publications:
Dr. José boasts an impressive list of certifications, research, and publications:
[1] Completed more than 30+ Software, IT, and Business Certifications.
[2] Serves as an Editor of Science Direct PLAS Journal, Ai Scholar China and certified reviewer for several renowned publishers from Springer Nature, Online Wiley, Emerald & SAGE.
[3] Published over 50 research and review articles, 8-12 solo-authored full case studies, 4 book chapters, and numerous book reviews and some listed in WoS & Scopus Listings.
[4] Google Scholar Citation 100+ and Research Gate Score is 270.90 with 54+ Citations, 59,299+ reads, and 27 Research Recommendations.
[5] European Alliance for Innovation (EAI) Score is 16.
Honors and Awards:
Dr. José's accomplishments are celebrated with various honors and awards:
[1] Top Funding Project Writer.
[2] Top Researcher Award 2019-2024.
[3] Best Ph.D. Thesis Award 2018.
[4] Distinguished Young Scientist 2017.
[5] University Topper (2011-2012).
[6] Seven-time recipient of the FCB - Faculty Competency Building Award (2011-2018).
[7] Mr. Perfect Award in 2008.
International Memberships and Activities:
[1] Holds memberships in 35+ International academic and professional bodies, including IEEE (ID : 96447154), Oulu Entrepreneurship Society - Finland, AfSAE (ID: 256521), ISPIM (ID: 1374), ITPA (ID: 29660) and many more.
[2] Volunteers for Scopus, Web of Science, and ABDC Indexed journals.
[3] Serves as an editorial and reviewer board member for over 30+ journals and has reviewed 200+ articles since 2019.