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MB-230: Microsoft Dynamics 365 Customer Service Mastery
Rating: 4.2 out of 5(461 ratings)
1,607 students

MB-230: Microsoft Dynamics 365 Customer Service Mastery

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.
Created bySatish Reddy | Over 50,000 Students| Microsoft Dynamics 365 Certified Trainer
Last updated 12/2023
English

What you'll learn

  • Case Management in Detail
  • Knowledge Management
  • Service Level Agreements
  • Entitlements
  • Service Scheduling
  • Customizing Customer Service Module
  • Omni-Channel Management

Course content

10 sections • 37 lectures • 2h 56m total length

  • Introduction2:27
  • Creating a Trial account5:18

    Create a free 30-day trial account for Microsoft Dynamics 365 customer service and set up a training environment in Power Platform.

  • Quiz 1

Requirements

  • Be able to configure entities/tables in Dataverse

Description

Learn from Udemy's top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish's hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.


With 24 high-quality video lessons, hands-on exercises, and practical case studies, you'll learn:

  1. Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.

  2. Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.

  3. Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.


This course is perfect for:

  • IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.

  • End users looking to specialize in the Dynamics 365 Customer Service module.

  • Customer service professionals looking to level up their skills and provide better support to their customers.

  • Business owners seeking to improve customer satisfaction and retention.


Zero Risk Investment:

Remember, you have absolutely nothing to lose! With Udemy's 30-day money-back guarantee, you can enroll in "Microsoft Dynamics 365 Customer Service Mastery" with complete confidence. If you're not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!

Who this course is for:

  • IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
  • End users looking to specialize in the Dynamics 365 Customer Service module.
  • Customer service professionals looking to level up their skills and provide better support to their customers.
  • Business owners seeking to improve customer satisfaction and retention.
  • Architects & Business Analysts

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