Microsoft Dynamics 365 For Beginners - Startup guide

Understand what is Dynamics 365, Customer engagement (CRM) and how to become a Dynamics 365 Consultant
Free tutorial
Rating: 3.6 out of 5 (53 ratings)
1,314 students
1hr 21min of on-demand video
English [Auto]

Understanding what is Microsoft Dynamics 365 is all about
Learning the basics of Dynamics 365 application from absolute scratch
Understanding applications suites in Dynamics 365 - FNO, BC and CE
Start creating a trail account of Dynamics 365 CE
Understand what it takes to become a Dynamics 365 CE Consultant
Get an idea what skills are needed to become Dynamics 365 CE developer


  • A PC and good internet connection
  • Interested to become a Dynamics 365 consultant



This video course is your startup guide to Microsoft Dynamics 365 Customer Engagement. This is course will walk you through the basic topics such as what is Dynamics 365, applications included in Dynamics 365 and the history of dynamics 365 and Dynamics CRM.

Dynamics 365 Customer Engagement is the upgraded version of Dynamics CRM, which is one of the leading CRM application suite in the market. Using Dynamics 365 CRM, businesses can manage their customer engagement activities such as sales, customer service, marketing ,field services end to end.

Dynamics 365 CRM/CE has 5 applications in the suite, they are:

  1. Sales

  2. Customer service

  3. Marketing

  4. Field services

  5. Project Service Automation (PSA).

These applications help businesses to manage their sales, customer service, field service operations online, while the standard functionality of the applications can be customized using UI and code.

In this course, you will also learn about the job opportunities for Dynamics 365 CE/CRM consultants, and also the job roles and responsibilities. And we present you the learning path for Dynamics 365 CRM consultants, that will help you start on a Dynamics 365 career.


  • Course Overview

  • What is Dynamics 365

  • Applications suites in Dynamics 365

  • What is Dynamics 365 FNO, BC and CE

  • Understand Dynamics 365 Vs Dynamics CRM

  • Dynamics 365 CRM Vs other CRMs

  • Applications in Dynamics 365 CRM

  • Dynamics 365 CRM job roles

  • Job opportunities for Dynamics 365 CRM

  • Dynamics 365 learning path

  • Dynamics 365 Certifications


Anyone can attend this course as long as you want to become a Dynamics 365 CE + PowerApps developer but this course would make more sense if you are any of the following:

  • CRM Consultants

  • Students

  • .NET developers


• Dynamics 365 provides an amazing job opportunity. There is a need for more developers in the market than functional consultants and administrators. 1:5 Ratio of functional Consultant to developers

• Average Salary $80,000 to $120,000 per annum for experienced 5-10 years developer.


Section 1: Course Overview

Lecture 1 - Course Overview

Lecture 2 - What you would learn

Lecture 3 - Target Audience

Lecture 4 - Course Pre-requisite

Lecture 5 - Course Outline

Lecture 6 - About the trainer

Section 2: Dynamics 365 Overview

Lecture 7 - Introduction to Dynamics 365

Lecture 8 - Applications Suites in Dynamics 365

Lecture 9 - Dynamics 365 Finance and Operations

Lecture 10 - Dynamics 365 Business Central

Lecture 11 - Dynamics 365 Customer Engagement

Section 3: Dynamics 365 Customer Engagement

Lecture 12 - Dynamics 365 Customer Engagement in detail

Lecture 13 - History of Dynamics 365 & Dynamics CRM

Lecture 14 - Dynamics 365 CE Vs Dynamics CRM

Lecture 15 - Apps in Dynamics 365 CE

Lecture 16 - Dynamics 365 CE Vs Other CRMs

Lecture 17 - Dynamics 365 CE Deployment Models

Section 4: How to become a D365 CE developer / Consultant

Lecture 18 - Understanding Dynamics 365 CE Job Roles

Lecture 19 - Dynamics 365 CE Job Responsibilities

Lecture 20 - Dynamics 365 CE Developer Skillset

Lecture 21 - Dynamics 365 CE Developer Learning Path

Lecture 22 - Dynamics 365 CE  Job Opportunities

Lecture 23 - Dynamics 365 CE Certifications


  • A PC and good internet connection

  • internet to learn an amazing and interesting technology

By the end of this course series you will be an expert Dynamics 365 CE + PowerApps developer :)


You will never let you down! For all your queries related to the course will be answered in 48 hours on best effort basis.

Who this course is for:

  • Students
  • .NET Developers
  • IT Consultants/ Progammers
  • Business owners


Dynamics 365 Solution Architect, Microsoft Certified Trainer
Firoz Muhammed | Microsoft Certified Trainer | Dynamics 365 Architect
  • 3.9 Instructor Rating
  • 427 Reviews
  • 17,232 Students
  • 8 Courses

Training Experience:

I am a Dynamics 365 Solution Architect and Microsoft Certified Trainer (MCT) and have been training processionals on Dynamics 365 and Power Platform for years.  As a Dynamics 365 corporate trainer I have trained 1000+ professionals from 25+ corporate in the last 4 years.

You can find my courses also on D365 Academy

Corporate experience:

I have overall 12 years of experience in the IT industry as a IT Consultant and Architect. Presently working for Magnifez Technologies as a Dynamics 365 customer Engagement Architect and Corporate Trainer.

I have experience in areas of business development, consulting, application development and corporate training. Worked for corporate like MphasiS, Capgemini, Wipro and Accenture and presently working for Magnifez Technologies, an IT firm specified in Microsoft Dynamics technologies.

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