
What a competency actually is
The difference between soft and hard skills
Observable behaviour as the unit of measurement
The myths, the history of the idea, and how it is used commercially
Linking capability to organisational strategy
The competency pyramid model
Where competencies are applied
The most commonly used sets, and managerial competencies specifically
Where the information about a competency comes from
The job description as a source and its limits
The role of corporate competencies
Linking competencies to the culture that will actually reward them
Running interviews to identify a competency
The critical incident method
Function and position analysis
Developing a competency profile for a specific role
Whether the organisation is ready for this at all
Defining the objectives of the project
What it has to be worth to the people being assessed
The assessment tools available
The rating scale and how to anchor it
Assessment centres
Tool validity, and where 360 assessment fits
Examples of the libraries that exist
What they are good for
How to use one without importing someone else's organisation with it
Competency-based hiring
Development and assessment built on the same model
Reward and promotion decisions
Succession planning
What a job profile is and what goes into it
Why an organisation needs one
What job analysis involves
Who should actually write it
Interviewing people who currently do the job
Interviewing the manager, who describes it differently
Questionnaires for collecting information
Observation, and where the profile sits in the wider process system
What competencies contribute to a profile
How to investigate them for a specific role
How to describe them so two people read them the same way
An overview of the existing competency libraries
Ready-made job descriptions
How to use borrowed material without ending up with a generic role
Developing a candidate scorecard from the profile
Building a career ladder on top of it
Developing a personal development plan
Deriving goals and indicators for the role
How it differs from an ordinary survey
Linking observed behaviour to actual performance
Why people are afraid of it
What people genuinely like about it
The key elements of the design
Defining competencies and their areas
Examples of working assessments
Which competencies to assess, described through critical incidents
Choosing which behaviour to assess
Describing observable behaviour rather than traits
Writing the letter to the assessor
Creating the scales, the questions and the open-ended ones
How to distribute it so it gets completed
Increasing response rates
Assessor bias and what it does to the results
Running the one-to-one and the group discussion
Types of feedback and when each lands
Demonstrating results without triggering defensiveness
Sample individual and group reports
Leadership development
Career planning
Performance management and succession planning
Feeding results into training decisions
What the tool can and cannot do
Creating the questionnaire
Form settings that matter for anonymity
Getting the reporting out
Systems with 360 built in
Specialised standalone solutions
Case studies from real companies
The competency model for a learning professional
How adults actually learn, which is not how courses are usually built
The training plan and the ADDIE model
Assessing learning need, and the six disciplines of breakthrough learning
Shaping the end goal before choosing any material
Learning treated as a strategy rather than as a benefit
Linking learning objectives to real outcomes
Mapping the learning journey, with a diagnostic checklist
What training actually consists of
What affects the outcome, and in what proportion
Preparation, the learning itself, and the transfer afterwards
Moving learning into practice, with a design checklist
How learning works mechanically
The nine steps of learning in full
The bottlenecks, and the importance of repetition
Motivation to learn, and the learning value chain
Transfer to real work as the only measure that matters
The main challenges of getting knowledge applied
The sixteen factors that decide whether it happens
The role of the manager, and the power of reminders
Why performance support matters more than the course itself
How it works, and the options available
The purpose of a coach after training
The role of feedback, with a support checklist
This course contains the use of artificial intelligence.
Most development plans are a list of courses. A year later the courses are finished, the certificates exist, and nothing about the work has changed.
The plan was built from what was available to learn rather than from what actually separates you from the role you want.
Why development stalls
You cannot name the capability you are missing, only that something is missing. Feedback arrives as adjectives — more strategic, more visible — which describe an impression rather than a behaviour, so there is nothing to practise. Self-assessment says one thing and the people around you would say another, and nobody has arranged for you to hear it.
Then training happens, transfer does not, and the old habits return within a fortnight because nothing supported the new ones.
How capability is actually defined
Thirty-seven lessons. Eight on competencies: what one is, why observable behaviour is the unit, the competency pyramid, sources of information, critical incident analysis for describing a capability precisely, rating scales and their validity, ready-made libraries and how to use them without importing a generic version of yourself, and how competencies drive hiring, pay and promotion decisions.
Then five on the job profile, which is the document that states what a role is actually assessed against: how one is built through interviews and observation, how competencies are worded for a specific role, and how a profile turns into a scorecard, a career ladder, a development plan and a set of goals.
Measurement, learning and mentoring
Then eight on 360 feedback: questionnaire design through critical incidents, describing behaviour rather than traits, anchored scales, distribution and response rates, assessor bias, the feedback conversation itself, linking results to development and succession, and building a working instrument in a free form tool.
Then ten on learning as a discipline: ADDIE, diagnosing the outcome you expect before choosing material, the nine steps of how learning works, the sixteen factors that determine whether knowledge reaches your actual work, performance support afterwards, evaluation, and development beyond training.
And six on mentoring from both sides: matching, preparation, the first meeting, rules and boundaries, closing the relationship deliberately rather than letting it fade, and seven typical scenarios.
A note on framing. This material was recorded for people who build these systems inside organisations. For your own development that is an advantage: once you know how capability is defined, described and measured by employers, you stop developing blind.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals, writing the competency models people were then promoted against.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
Start here
Write down the capability you most want to develop, then rewrite it as something an observer could see you doing. If the second version will not come, that is the reason the first one has not moved in two years. Enrol now and start the first lesson today.