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Practice Health Key Performance Indicators (KPI) in RCM
New
303 students
Created byRCM Academy
Last updated 3/2026
English

What you'll learn

  • Understand core KPI concepts in medical billing and RCM
  • Track front-end and patient access performance metrics
  • Measure provider productivity and production KPIs
  • Analyze claims, denials, and accounts receivable trends
  • Monitor payment posting and patient collection KPIs
  • Evaluate referral and authorization workflow performance
  • Use KPI data to improve provider revenue and practice health
  • Build a practical KPI mindset for audits and optimization

Course content

6 sections36 lectures1h 45m total length
  • RCM As A Practice Health Measurement System3:15
  • Understanding KPI Structure Using the Dashboard_Overview Sheet3:05
  • Front-End vs Back-End KPIs in the Workbook2:59

    Front-end KPIs track patient access, scheduling accuracy, eligibility verification, and registration quality. Back-end KPIs measure billing and collections outcomes, while the workbook links to reveal root causes and prevent denials.

  • KPI Benchmarks and Performance Interpretation3:10

Requirements

  • Basic interest in medical billing or healthcare operations
  • No advanced math or finance background is required
  • Helpful to know basic revenue cycle management terms

Description

Disclosure: This course contains the use of artificial intelligence.

Practice Health Key Performance Indicators (KPI) in RCM is your practical guide to understanding medical billing, Revenue cycle management, medical practice performance, healthcare operations, provider revenue, Key performance indicators, KPI, Account receivables, Referrals, Authorizations, and Claims in a real-world setting.

This course is designed to help learners of all backgrounds understand and apply KPI tracking in real-world healthcare settings. Whether you work in medical billing, revenue cycle management, practice operations, administration, or provider support, this course gives you a practical foundation in measuring the performance of a medical practice using meaningful numbers that drive decisions.

You will learn how KPIs are used across the revenue cycle, from front-end patient access to provider production, billing, claims follow-up, aging, payments, patient collections, enrollment, and audits. Rather than focusing on theory alone, this course explains how to read performance trends, identify red flags, and understand which numbers matter most for operational and financial improvement.

Designed to be beginner-friendly, this course offers clear explanations, practical examples, and workflow-based learning to help you connect KPI concepts with everyday healthcare operations. No advanced experience is required.

What You’ll Learn

  • Understand the role of KPI in medical billing and revenue cycle management

  • Learn front-end and patient access KPIs tied to scheduling, referrals, and authorizations

  • Measure provider and production KPIs that impact medical practice performance

  • Analyze billing, claims, denials, and account receivables trends

  • Track payments and patient collection KPIs for stronger cash flow visibility

  • Recognize the role of enrollment, audits, and optimization in practice health

  • Use KPI insights to support provider revenue improvement

  • Build confidence in interpreting healthcare performance data

Course Features

  • Practical lessons organized by KPI category and workflow area

  • Easy-to-follow explanations for beginners and working professionals

  • Focus on real-world medical billing and healthcare operations

  • Coverage of claims, aging, collections, referrals, and authorizations

  • Useful framework for provider offices, billers, and practice teams

  • Accessible on mobile, desktop, or tablet

Who This Course Is For

  • Aspiring and current medical billers and RCM professionals

  • Practice managers and healthcare administrative staff

  • Teams working in claims, payment posting, and collections

  • Provider office staff managing referrals and authorizations

  • Healthcare learners wanting to understand medical practice KPIs

  • Anyone looking to improve practice performance through data-driven insight

This course serves as a practical introduction to healthcare KPI measurement in the revenue cycle environment. Whether you are new to the field or want to strengthen your operational understanding, you will leave with better clarity on how to track performance, spot issues early, and support stronger financial outcomes in a medical practice.

Who this course is for:

  • Medical billers and RCM professionals
  • Practice managers and office administrators
  • Healthcare staff involved in claims and collections
  • Provider office teams handling referrals and authorizations
  • Beginners who want to understand healthcare KPIs
  • Anyone seeking to improve medical practice financial performance