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Master Microsoft Dynamics 365 Unified Service Desk (USD)
Rating: 3.9 out of 5(44 ratings)
397 students

Master Microsoft Dynamics 365 Unified Service Desk (USD)

Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert!
Created byOnline CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)
Last updated 8/2019
English

What you'll learn

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Install, Configure and Manage Unified Service Desk (USD) - Part 4 of MB2-718)
  • Prepare for MB2-718 certification (Part 4/5) by watching videos and practising on Dynamics 365.
  • Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
  • Be confident to configure Dynamics 365 for Customer Service

Course content

5 sections • 28 lectures • 2h 29m total length

  • Important - Must Read0:18
  • Welcome & What To Expect?3:49

    Learn to install, configure, and manage Microsoft Dynamics 365 Unified Service Desk, including UI actions, hosted controls, server-side synchronization, and agent scripts, with exam prep and practice tests.

  • IMPORTANT: Dynamics 365 New Interface (Must Watch)4:38

    Explore the new Dynamics 365 interface, where left navigation replaces the top menu, switch between apps, and access advanced settings via the gear icon.

Requirements

  • You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
  • You should be comfortable in using Computer/Laptop and surf internet
  • Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?

If yes, then this course is for you. 


WHY TAKE THIS COURSE? 

Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? 

Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. 

If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. 

So, go ahead, enroll in this course to become an expert. 

Wish you all the very best. 

Who this course is for:

  • Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam
  • Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field)
  • Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification

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