Name: Master Dynamics 365 Service Analysis & Voice Of The Customer
Rating: 4.1 (38 reviews)

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Created byOnline CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)

Last updated 8/2019

English

What you'll learn

Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Service Management Analysis and Voice of the Customer Surveys - Part 3 of MB2-718)
Prepare for MB2-718 certification (Part 3/5) by watching videos and practising on Dynamics 365.
Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
Be confident to configure Dynamics 365 for Customer Service

Course content

4 sections • 30 lectures • 3h 54m total length

Important - Must Read0:20
Welcome & What To Expect?6:35
IMPORTANT: Dynamics 365 New Interface (Must Watch)4:38
Master the dynamics 365 new interface by navigating left navigation, switching between apps like sales and service, and accessing advanced settings via the gear icon, while preserving core functionalities.

Module Overview1:22
Use PowerBI with Dynamics 36526:38
Service Dashboards7:44
Design And Create System Charts10:53
Design and create system and personal charts in Dynamics 365, select chart types such as column, bar, pie, funnel, and donut, customize, publish, and share or export them to solutions.
Identify Goal Management Components3:38
Identify goal management components in Dynamics 365 for service, including goal metrics, targets, actuals, in-progress values, and the default metrics of cases, product units, and revenue.
Define Goals9:09
Implement And Configure Advanced Find9:31
Learn to implement and configure advanced find in Dynamics 365, selecting an entity, applying multiple filters with and/or logic, and saving personal views for quick data access.
Create Editable Grids7:56
Identify Service Report Types9:06
Design Reports7:46
Export Content to Microsoft Excel16:04
Module Review1:21

Module Overview1:12
Identify VOC Features and Components8:52
Install VOC4:52
Configure VOC6:48
Surveys Overview1:48
Create A Survey13:13
Design A Survey14:30
Pipe Data Into Surveys5:26
Link Survey Questions5:13
Link survey questions to create targeted reporting in Dynamics 365, defining reporting text and linking related questions for service agent performance, customer experience, and product experience.
Route Responses19:42
Explore route responses in Dynamics 365 surveys using predefined conditions with and/or logic, applying client level actions (show, hide, skip) and server level actions (notify, create case) based on answers.
Survey Distribution18:14
Analyse Survey6:41
Analyze survey data in Dynamics 365 using dashboards and charts to track responses, customer satisfaction, and effort scores, then drill into per-question insights to drive service improvements.
Module Review2:21

Requirements

You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
You should be comfortable in using Computer/Laptop and surf internet
Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Service Analysis and Voice Of The Customer Surveys (VOC)?

If yes, then this course is for you.

WHY TAKE THIS COURSE?

Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?

Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365.

If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365.

So, go ahead, enroll in this course to become an expert.

Wish you all the very best.

Who this course is for:

Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam
Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field)
Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification

What you'll learn

Explore related topics

Course content

Part 3/5 - MB2-718 Certification Program3 lectures • 12min

Perform Service Management Analysis12 lectures • 1hr 51min

Implement Voice Of The Customer (VOC) Surveys13 lectures • 1hr 49min

Next Steps2 lectures • 3min

Requirements

Description

Who this course is for: