Master Microsoft Dynamics 365 Queues, Entitlements & SLAs

Name: Master Microsoft Dynamics 365 Queues, Entitlements & SLAs
Rating: 4.4 (77 reviews)

Learn About Queues, Entitlements And SLAs in Microsoft Dynamics 365 And Become An Expert.

Created byOnline CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)

Last updated 8/2019

English

What you'll learn

Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Queues, Entitlements & Service Level Agreements - Part 2 of MB2-718)
Prepare for MB2-718 certification (Part 2/5) by watching videos and practising on Dynamics 365.
Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
Be confident to configure Dynamics 365 for Customer Service

Course content

5 sections • 28 lectures • 2h 43m total length

Important - Must Read0:19
Welcome & What To Expect?4:54
IMPORTANT: Dynamics 365 New Interface (Must Watch)4:38

Module Overview0:48
What Are Queues?5:10
Queues in Dynamics 365 route activities, cases, and other records to a dedicated queue, create queue items, and help owners prioritize and quickly process tasks.
Differentiate Between Queue Type3:00
Create And Maintain Queues8:19
Reconfigure Queue Items9:37
Reconfigure queue items in dynamics 365 by understanding how queue items are created, picked up, released, or removed, and how ownership and the work by field track who is working.
Add Cases And Activities to Queues8:25
Module Review1:29

Module Overview1:32
What Are Entitlements?5:05
Create & Maintain Entitlement Templates10:00
Create And Configure a New Entitlement12:51
Apply Entitlements to Cases9:53
Apply entitlements to cases in Dynamics 365, set default entitlements, and manage remaining terms to control case creation and resolution.
Associate Products & Entitlement Channels12:09
Associate An SLA4:02
Learn how to associate a gold service level agreement with an entitlement in Dynamics 365, and test how SLAs govern first response and case resolution timers.
Activate And Deactivate Entitlements3:29
Module Review2:54

Requirements

You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
You should be comfortable in using Computer/Laptop and surf internet
Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Queues, Entitlements and Service Level Agreements (SLAs)?

If yes, then this course is for you.

WHY TAKE THIS COURSE?

Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?

Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365.

If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365.

So, go ahead, enroll in this course to become an expert.

Wish you all the very best.

Who this course is for:

Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam
Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field)
Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification

Master Microsoft Dynamics 365 Queues, Entitlements & SLAs

What you'll learn

Explore related topics

Course content

Part 2/5 - MB2-718 Certification Program3 lectures • 10min

Create and Manage Queues7 lectures • 37min

Create and Manage Entitlements9 lectures • 1hr 2min

Create and Manage Service Level Agreements (SLAs)7 lectures • 51min

Next Steps2 lectures • 4min

Requirements

Description

Who this course is for: