MB-910: Microsoft Dynamics 365 CRM Practice Tests [2026]

As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:

• Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.

• Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

• Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

• Schedule and complete work orders by using Dynamics 365 Field Service.

• Evaluate how Microsoft 365 Copilot can assist with each of these.

The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.

You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Assessed on this exam

• Describe Dynamics 365 Customer Insights

• Describe Dynamics 365 Sales

• Describe Dynamics 365 Customer Service

• Describe Dynamics 365 Field Service

• Explore the core capabilities of customer engagement apps in Dynamics 365

  
  

Skills measured

• Describe cloud concepts

• Describe Microsoft 365 apps and services

• Describe security, compliance, privacy, and trust in Microsoft 365

• Describe Microsoft 365 pricing, licensing, and support

This Practice tests will help you with: 

• Over 150+ questions across SIX UNIQUE practice questions with detailed explanations

• Help you summarize your fundamental knowledge about security, compliance, privacy, and trust in Microsoft 365 apps and services

• Learn how to pass the MB 910 fundamentals certification exam

Disclaimer

This course content is not intended to be used as exam dumps. It is designed to help you validate and reinforce your learning. Do not expect exact or identical questions in the real exam. Instead, expect questions that cover similar topics and knowledge areas.If you perform well on these practice papers, it indicates strong coverage of the concepts and significantly improves your readiness for most exam questions.

Based on regular learner feedback, the structure and format of these questions cover all major areas typically tested in the exam. However, learners are strongly encouraged to review the official exam format and objectives to clearly assess their learning completion percentage and overall exam readiness.