Microsoft MB-910 Cert Course: Dynamics 365 Fundamentals-CRM
What you'll learn
- Learn about Dynamics 365 CRM modules: Sales, Marketing, Customer Service, Field Service and more!
- Take and pass the MB-910 certification exam.
- Earn your Dynamics 365 Fundamentals badge!
- Gain valuable business application skills.
Requirements
- It is recommended that you sign up for a Dynamics 365 trial or use your own account to get a more hands-on experience.
- Drive to learn about cloud and Dynamics 365 services!
Description
Welcome to this Skylines Academy course by Author and Instructor, Karen Moen, where you will receive the best overview of Dynamics 365 and be on your way to achieving your Microsoft Certified: Dynamics 365 Fundamentals (CRM) badge.
Dynamics 365 is Microsoft’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) suite of applications. This course will focus on the four CRM applications.
This course is for you if you:
Want to gain knowledge of Dynamics 365 modules, including:
Marketing
Sales
Customer Service
Field Service
And shared features that bring the platform together.
Are looking to begin your Dynamics 365 journey.
Are looking to develop knowledge of one or more Dynamics 365 applications.
Want to take the MB-910 certification exam and are looking for a place to start.
Course Description:
This course is based on the MB-910 certification curriculum published by Microsoft and is set up to align with the “Skills Measured” documentation. As a foundation to learning about Microsoft Dynamics 365, Skylines Academy Author and Instructor, Karen Moen, will lead your through:
A course introduction and study resources to help you with your learning path.
An introduction to Dynamics 365:
What is Dynamics 365?
Dynamics 365 Business Applications Overview
Principles of Cloud Computing:
What is Cloud Computing?
Benefits of Cloud Computing
Cloud Deployment for Dynamics 365
Dynamics 365 Marketing:
Marketing Introduction
Core Marketing Capabilities
Describe Related Marketing Apps
Dynamics 365 Sales:
Sales Lifecycle Overview
Describe Related Sales Apps
Sales Demo
Dynamics 365 Customer Service:
Case Management Lifecycle
Knowledge Management
Queue Management
Customer Service Demo
Dynamics 365 Field Service:
Introduction to Field Service Work Order Management
Describe Scheduling Capabilities
Dynamics 365 Shared Features:
Introduction to Common Customer Engagement features
Describe Integration Technologies
Using the Skylines Academy approach, lectures will educate you on the fundamental terms and principles of cloud and Dynamics 365, and demos will enable you with a hands-on experience using scenarios to empower you in the real world.
Who this course is for:
- IT sales professionals looking to understand Dynamics 365
- IT administrators seeking to adopt Dynamics 365 and are looking for a place to start
- Individuals wishing to take and pass the MB-910 certification exam
Instructors
- 4.5 Instructor Rating
- 38,709 Reviews
- 149,364 Students
- 14 Courses
Technology is increasingly becoming a way of life, a way of work, a way in which we move forward faster. With our combined experience in Azure, working with customers in IT on the day-to-day, enabling them to use the powerful platform to deliver services faster, we realized there's a gap: Education! Our courses were created on the basis that we could help people to become empowered by learning Azure themselves, rather than having someone else tell them what to do.
Refactored gives people the depth of knowledge they need to get Microsoft Azure certifications which have a high-demand for professional careers in the job market. Our goal is to always bring you the most up to date material needed to not only pass the exam, but gain the real world experience necessary to excel in your IT career, putting you in the driver's seat.
- 4.3 Instructor Rating
- 666 Reviews
- 3,851 Students
- 1 Course
Karen has over 30 years of experience in the IT industry accumulating a strong technology infrastructure background in architecture, implementation and operations working for enterprise companies. For 16 years, Karen worked in technical roles at Microsoft helping both customers and partners understand and implement Microsoft solutions. Upon retirement from Microsoft, Karen wants to help advance their technical skills and professional prospects for the Microsoft Dynamics 365 and the Power Platform. Karen currently maintains a number of certifications including CISSP, Microsoft Certified Trainer and Microsoft certifications: Microsoft Dynamics Fundamentals (MB-901), Microsoft Power Platform & Dynamics 365 Core (MB-200), Microsoft Dynamics 365 for Sales (MB-210), Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900).