Maximizing Customer Relationships
What you'll learn
- Create good relationship with customers.
- Make your customers shop regularly.
- Learn how to create regular customers.
- Strategies for Building Relationships
- No prior knowledge is required
- A laptop or a PC with good internet connection and basic understanding of English.
Are you planning to build a good customer base and improve your business? If your answer is YES, then this course is best suited for you. This course helps you to build good relationship with customers, retain customers and drive sales.
What does this course teaches you?
Developing good relationships with customers that gives you best from the customers. It helps you to maximize opportunities with them. It is a proven process and various tools and techniques are used in this course on how to build good customer relationship. This course includes:-
Need of Relationship with Customers
How to Build Relationships for Loyalty
Reasons for Low Customer Engagement
Principles of Customer Relationships
Importance of Knowing Your Consumers
Importance of Value in Relationships
Challenges of Relationship Building
Strategies for Building Relationships
Determinants of Customer Relationships
Pitfalls to Avoid for Customer Relationships
Better Customer Perceptiveness –
As the customer continues to deal with a company for a long time, the company tends to explicate a better insight of customer’s needs and expectations. Through this, a great relationship can be developed between them. This will result in selling of more products and retain the business with the customers which finally leads to profitable business.
Leads to Customer Satisfaction –
Customer satisfaction is the measure of how the needs and responses are collaborated and delivered to excel customer expectation. It can only be attained if the customer has an overall good relationship with the company. In today’s competitive business marketplace, customer satisfaction is an important performance component and a basic differentiator of business strategies. Hence, the more is customer satisfaction; more is the business and the bonding with the customer.
Leads to Customer Loyalty –
Customer loyalty is the tendency of the customer to remain in business with a particular company and buy the products regularly. This is usually seen when a customer is very much satisfied by the supplier and re-visits the organization for business deals, or when he tends to re-buy a particular product or brand over times from that company. To continue the customer loyalty, the most important aspect an organization should focus on is customer satisfaction, hence it can be said that customer loyalty is also an outcome of good relationship.
You must build and maximize customer relationships for customer retention. Customer Retention is a strategic process to retain existing customers. So, such engaged customers then continue to buy products and services.
This course consists of 10 video lecturers, Multiple Choice Questions, 2 Case Studies and DIY to test your understanding and knowledge. The case studies you the importance of Maximizing Customer Relationships.
No prior experience is required to join this course.
So, No Looking Back. Join this course and start building good relationship with customers soon!!!!!
Who this course is for:
- Those in service sectors
- Marketing professionals
- Supervisors and Managers
- Customer Support Executives
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