Maximizing Customer Relationships

Name: Maximizing Customer Relationships
Rating: 4.8 (4 reviews)

‘Building and maximizing customer relationships’ is an important concept to be mastered in the world of business.

Created byManagement Study Guide

Last updated 12/2021

English

What you'll learn

Create good relationship with customers.
Make your customers shop regularly.
Learn how to create regular customers.
Strategies for Building Relationships

Course content

1 section • 11 lectures • 1h 11m total length

Maximising-Customer-Relationship-Introduction3:13
Explain the Need of Relationship with Customers5:21
Discover how building strong customer relationships enhances perceptiveness, satisfaction, loyalty, and retention, sparks referrals, and drives revenue growth while lowering cost to serve.
Explain How to Build Relationships for Loyalty10:57
Explain the Reasons for Low Customer Engagement9:04
Identify key causes of low customer engagement, including unfulfilled promises, poor or delayed service, and rude staff, and show how satisfaction and strong relationships boost retention.
Explain Principles of Customer Relationships2:06
Describe Importance of Knowing Your Consumers5:32
Explain Importance of Value in Relationships1:55
Explain Challenges of Relationship Building1:55
Explore the challenges of building and maximizing customer relationships, including satisfying demanding customers with competitive pricing and high quality service, overcoming loyalty declines, and lacking tools to identify engagement drivers.
Explain the Strategies for Building Relationships10:13
Explain the Determinants of Customer Relationships15:04
List Pitfalls to Avoid for Customer Relationships6:02

Requirements

No prior knowledge is required
A laptop or a PC with good internet connection and basic understanding of English.

Description

Are you planning to build a good customer base and improve your business? If your answer is YES, then this course is best suited for you. This course helps you to build good relationship with customers, retain customers and drive sales.

What does this course teach you?

Developing good relationships with customers that gives you best from the customers. It helps you to maximize opportunities with them. It is a proven process, and various tools and techniques are used in this course on how to build good customer relationship. This course includes:

1. Need of Relationship with Customers

2. How to Build Relationships for Loyalty

3. Reasons for Low Customer Engagement

4. Principles of Customer Relationships

5. Importance of Knowing Your Consumers

6. Importance of Value in Relationships

7. Challenges of Relationship Building

8. Strategies for Building Relationships

9. Determinants of Customer Relationships

10. Pitfalls to Avoid for Customer Relationships

You must build and maximize customer relationships for customer retention. Customer Retention is a strategic process to retain existing customers. So, such engaged customers then continue to buy products and services.

This course consists of 10 video lecturers, Multiple Choice Questions, 2 Case Studies and DIY to test your understanding and knowledge. The case studies you the importance of Maximizing Customer Relationships.

No prior experience is required to join this course.

So, No Looking Back. Join this course and start building good relationship with customers soon!

Who this course is for:

Retailers
Those in service sectors
Marketing professionals
Employees
Supervisors and Managers
Entrepreneurs
Customer Support Executives