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TQM & Lean Fundamentals: Improve Processes with JIT, Kanban
7 students

TQM & Lean Fundamentals: Improve Processes with JIT, Kanban

“Learn quality gurus, customer delight, and apply Lean tools like JIT, cellular manufacturing, and single-piece flow
Created bySubburaj Ramasamy
Last updated 6/2026
English

What you'll learn

  • Understand how Total Quality Management (TQM) improves real-world business performance
  • Use Lean principles to identify waste and improve efficiency
  • Implement Kanban and Just-in-Time (JIT) to streamline workflows and reduce delays
  • Apply the Kano model to enhance customer satisfaction and delight
  • Learn process-based thinking to improve consistency and quality
  • Understand Zero Defects and one-piece flow for high-quality operations
  • Apply TQM concepts across manufacturing, software, and service industries

Course content

7 sections • 27 lectures • 6h 3m total length

  • Motivation for TQM12:48

    TQM pays, Manufacturing and Automotive sector, Electronics and Technology sector, Healthcare and Services sector, Indian Champions of TQM

  • Quality Gurus20:53

    •Dr.Walter A Shewhart

    •W.Edwards Deming

    •Joseph M.Juran

    •Armand V Feigenbaum

    •Ishikawa

    •Philip Crosby

    Juran’s Quality Planning Roadmap, Crosby’s 4 absolutes of quality, Feigenbaum’s cycle time reduction methodology, Deming’s 14 Points for Management

  • Evolution of Quality22:41

    Customers, Employees & Processes, Software Quality, Japanese Chain reaction, Dimensions of Quality, Quality Control, Quality assurance, Quality Management, Evolution of Quality

Requirements

  • None

Description

This course provides a clear and practical introduction to Total Quality Management (TQM), tracing its evolution from post–World War II practices to modern-day applications across industries.

You will understand why organizations adopt TQM, including how to measure and manage the cost of quality and drive continuous improvement. The course highlights the crucial role of leadership, showing how top management can successfully guide organizational transformation using proven approaches such as Deming’s PDSA cycle.

Core concepts such as customer delight, the Kano model, and employee empowerment are explained in a simple and practical manner, making them easy to apply in real-world situations.

The course also addresses the differences between manufacturing, software, and service industries, helping you understand how TQM principles can be adapted effectively across domains. You will be guided through a step-by-step approach to implementing TQM, making the transition from theory to practice seamless.

A strong emphasis is placed on customer feedback systems and satisfaction surveys, which are essential for any quality-driven organization. You will also learn the process approach to quality improvement, including ETX and Subburaj’s 6S model, providing structured methods to enhance performance.

In addition, the course introduces powerful Lean and Japanese management techniques, including:

  • Lean thinking

  • Kanban systems

  • One-piece flow

  • Cellular manufacturing

  • Just-in-Time (JIT)

  • Zero defects philosophy

These tools will help you reduce waste, improve efficiency, and build high-quality processes.

Above all, this course gives you a strong foundation in TQM and process excellence, equipping you with practical knowledge to apply immediately in your professional environment.

Who this course is for:

  • Students of Bachelor of Engineering, Commerce and Master of Business Administration
  • Manufacturing professionals
  • Software and Service Professionals

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