Mastering Exchange Online Troubleshooting

Name: Mastering Exchange Online Troubleshooting
Rating: 3.9 (13 reviews)

Solve Critical Issues in Mail Flow, Compliance, Security, and More

Created byFabrice Chrzanowski, Himal Malith

Last updated 8/2023

English

What you'll learn

Troubleshoot Mail Flow: Learn to identify and address issues related to Non-Delivery Reports (NDRs), ensuring seamless mail flow in your organization
Troubleshoot Spam Filtering: Understand how to implement and configure robust spam filtering policies for enhanced security
Troubleshoot Messaging Compliance: Gain mastery over the eDiscovery feature in Exchange Online to ensure email data compliance.
Troubleshoot Messaging Security: Acquire the skills to protect sensitive organizational data through encryption with RMS and information protection strategies.
Troubleshoot Authentication: Learn to monitor and inspect HTTP and HTTPS traffic to troubleshoot authentication issues for various applications

Course content

6 sections • 19 lectures • 3h 43m total length

Introduction to the course Troubleshoot Microsoft Exchange Online2:37
Mastering exchange online troubleshooting covers mail flow, ndr causes, spam policy, ediscovery compliance, encryption and information protection with rms and azure information protection, outlook connectivity, authentication, and traffic inspection.

Troubleshoot mail flow NDR14:41
Troubleshoot mail flow trace2:28
Learn to use mail flow trace in the Exchange admin center to follow messages, identify their delivery status, and use default and custom queries to diagnose issues.
Troubleshoot mail flow transport rules5:38
Master mail flow rules (transport rules) by applying conditions, exceptions, and actions like disclaimers or forwarding, and review them using the Exchange Admin Center and PowerShell transport rule reports.
Troubleshoot mail flow dns6:15
Troubleshoot mail flow smtp issues4:54
Troubleshoot mail flow LAB presentation3:20
Troubleshoot mail flow in a Microsoft 365 lab by diagnosing ndrs for external tenants, reviewing transport rules in the online Exchange admin center, and using PowerShell to identify blocking configurations.
Lab mail flow17:29
Explore how to use PowerShell to create and enable transport rules in Exchange Online that block messages to contoso.com, test with NDRs, and analyze mail flow with message tracing.

Troubleshoot security inox rules, safe attachment, eop, policies, defender13:55
Explore troubleshooting inbox rules, EOP and Defender, and learn how safe attachment and anti-spam policies control quarantine and attachment issues in Exchange Online.
Troubleshoot antispam LAB presentation0:56
Implement a spam filter policy in a lab to block spam and unwanted messages while allowing legitimate mail, verify spf and sender id filtering, and support a virtual user.
LAB Spam Filtering31:15

Troubleshooting security9:18
Explore how Exchange Online uses sensitivity labels and encryption to protect emails and documents, including OAM, MX, and S/MIME, and integrate Azure Information Protection with Purview and labeling.
Troubleshooting security lab presentation0:54
Protect sensitive information by applying sensitivity labels to encrypt messages, configure RMS templates for mail flow rules in the Exchange Admin Center, and test encryption.
LAB Troubleshoot Security with labels25:49

Troubleshooting authentification6:06
Troubleshoot authentication for Exchange Online by examining client access rules, testing Autodiscover and connectivity, and applying modern authentication with OAuth2 and MFA.
LAB Troubleshooting authentication23:32
Troubleshoot Exchange Online authentication using a web debugging proxy to capture https traffic, create and apply a policy to disable basic authentication, and verify modern authentication in Outlook traffic.

Requirements

Basic understanding of Microsoft 365 Services
Familiarity with Microsoft Exchange Online and its basic functionality.
General knowledge of networking principles and email protocols

Description

Are you an IT professional tasked with managing Microsoft Exchange Online within your organization? Or perhaps you're an administrator seeking to upgrade your skills in troubleshooting? Then our course, "Mastering Exchange Online Troubleshooting: A Comprehensive Guide," is designed for you.

Aimed to transform you into an Exchange Online troubleshooting expert, this hands-on, in-depth course dives deep into the most critical areas you'll need to understand.

In the ever-evolving landscape of cloud-based services, being proficient in troubleshooting is not just a skill, but a necessity.

This course starts with mail flow issues, teaching you how to diagnose and resolve problems that can hinder email deliverability, such as Non-Delivery Reports (NDRs).

From there, we move onto the ever-important aspect of spam filtering, helping you set up and manage powerful policies that keep unwelcome emails at bay.

Compliance is often overlooked but is critical in any business environment. Our module on messaging compliance will guide you through using the eDiscovery feature, a must-know for ensuring your email data complies with legal standards.

Security has never been more important, and our dedicated section on messaging security will make you adept at using features like RMS encryption and information protection to safeguard your organization's sensitive data.

Connectivity issues can be frustrating.

Our troubleshooting techniques will help you quickly diagnose and resolve problems between Outlook and Exchange Online. Finally, understand the intricacies of authentication, learning how to monitor HTTP and HTTPS traffic, an invaluable skill set for multiple applications.

Sign up today to be empowered with the knowledge and skills to tackle any Exchange Online troubleshooting issue with confidence.

Who this course is for:

Microsoft 365 Administrators
Exchange admins
Technical Support Teams
Career Changers

Mastering Exchange Online Troubleshooting

What you'll learn

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Course content

Introduction1 lecture • 3min

Module 1 Troubleshoot mail flow7 lectures • 55min

Module 2 Troubleshoot spam filtering3 lectures • 46min

Module 3 Troubleshooting compliance3 lectures • 54min

Module 4 Troubleshooting security3 lectures • 36min

Module 5 troubleshooting authentication and connections2 lectures • 30min

Requirements

Description

Who this course is for: