Mastering Effective Communication
4.2 (1,990 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,051 students enrolled

Mastering Effective Communication

How to make your conversations more meaningful, concise and mutually satisfying
4.2 (1,990 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,051 students enrolled
Last updated 10/2017
English
English [Auto]
Current price: $31.99 Original price: $49.99 Discount: 36% off
18 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You will understand advanced communication concepts often not covered by formal education
  • The main elements of effective communication
  • How to make your communications 'fit for purpose'
  • How to set the scene for better mutual understanding
  • What makes a meaningful conversation
  • The art of summarising to avoid misunderstandings
  • The effective use of questions, and why some questions can be barriers to effective communication
Requirements
  • The course does not require learners to have any specific software, just basic computer-operating skills.
  • No special materials or prior knowledge necessary - everything is provided.
Description

This illuminating and informative course outlines the principles of Effective Communication. It explains why our communication often fails, and how to avoid the pitfalls. 

You’ll learn how to prepare for an important conversation, how to structure it, and how to deliver even the most difficult message with confidence and sensitivity.

By the end of the course, you’ll have new insights to refresh your communications; you may well be thinking, “I wish that I’d been taught this in school.”

As the different aspects are explained via our video lectures, each section is supported by downloadable exercises and other resources to help you revise and consolidate the learning.

We all know of people who can talk a lot but say very little. At the other end of the spectrum, there are those whose uttering and emails are so terse that you have trouble deciphering them.

Effective and empathetic communication requires sensitivity and lightness of touch, and you can learn how to develop all the skills you need so that others will want to engage with you and hear what you have to say.

Even difficult messages can be delivered without needless pain and unpleasant reactions. All it takes is the know-how. 

This course features easily learned elements supported by practical exercises, all clearly explained by Barry Winbolt, lecturer and psychotherapist, based on his 30 years' experience of helping people to improve workplace relationships and performance in many different settings and cultures.

He’ll take you through what it means to communicate well and:

  • How to set the scene for maximum engagement
  • That your attitude comes before success
  • How to listen with empathy and build rapport
  • Why ‘less is more’ when the message is right
  • That you must be congruent and mean what you say
  • To attend to the verbal and non-verbal parts of the message
  • How to tell people things they might not want to hear
  • How to plan your message for maximum effect
  • How to follow up on a conversation.


The foundation for effective communication is the relationship you have with your audience. Whether it is one person or many, a brief message or an ongoing dialogue, to communicate well you must make sure your message hits the spot. This course will show you how to do it.

Who this course is for:
  • Aimed primarily at managers, aspiring managers and others in a supervisory role, the content is applicable to anyone who wants to understand how to communicate more effectively for personal or professional development.
Course content
Expand all 19 lectures 58:26
+ It's not just talk
4 lectures 13:38
Who is talking?
03:43
Four main types of communication
03:24

This quiz will help you check your progress and consolidate some of the main learning points covered in the first two sections of this course.

Section 2 Progress Quiz
4 questions
+ Setting the Scene for Conversation
4 lectures 11:56
It's not just about words
03:54
Put the relationship first
02:57
Empathy and rapport
03:02

This quiz will help you check your progress and consolidate some of the
main learning points covered in section 3 of this course.

Section 3 progress quiz
3 questions
+ You are your message
3 lectures 07:24
What makes a meaningful conversation?
02:37
Confidence, congruence and credibility
02:39

Check your understanding of the last section. Remember, there's no shame in watching the video lectures several times. 

Section 4 assessment quiz. How are you doing?
3 questions
+ Telling people things they might not want to hear
4 lectures 12:14

Effective listening has been called the 'first rule of good communication'. There are many factors which conspire to interfere with our ability to listen to others effectively, but taking the time to learn to listen well means you can avoid the pitfalls.

Listening effectively
02:06
The use of questions
02:30
Checking understanding and the art of summarising
02:52
The art of sensitive conversations
04:46

Check your understanding of section 5 'Telling people things they don't want to hear'. Remember, to share your reflections on the student forum, it's a great aid to learning.

Section 5 Progress Quiz
4 questions
+ Positive communication and checks and balances
2 lectures 07:30
Staying on track
02:32
Barriers to understanding
04:58
+ Summary and assessment quiz
1 lecture 03:42
Summary
03:42

Check your understanding of the final lectures in this course. 

Closing Quiz
3 questions