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Mastering Construction Claims: Principles and Best Practices
Rating: 3.8 out of 5(2 ratings)
7 students

Mastering Construction Claims: Principles and Best Practices

A Practical Guide to Identifying, Managing and Resolving Construction Claims
Created byMBT Global Institute
Last updated 11/2025
English

What you'll learn

  • Understand the definition, significance, and types of construction claims.
  • Identify the root causes of claims, including design errors, project mismanagement, and external factors.
  • Comprehend the legal and contractual principles underpinning construction claims.
  • Navigate the full lifecycle of a construction claim—from identification to final resolution.
  • Learn effective techniques for identifying potential claims early in the project.
  • Master best practices in claim documentation and tracking using modern tools.
  • Analyze and evaluate claims using methodologies like schedule impact analysis and cost assessment.
  • Explore negotiation strategies and resolution methods such as mediation, arbitration, and adjudication.
  • Understand litigation processes and when it should be considered as a last resort.
  • Apply proactive risk management and claims avoidance techniques in project planning.
  • Utilize emerging technologies such as AI, data analytics, and BIM for effective claims management.
  • Gain awareness of global trends, regional variations, and international legal frameworks affecting construction claims.

Course content

5 sections • 10 lectures • 1h 38m total length

  • Introduction to Construction Claims9:12

    • Students will gain a clear understanding of what construction claims are, why they arise, and their critical role in protecting contractual rights and resolving project disputes. This foundational knowledge sets the stage for mastering more advanced claim management concepts.

    • The module explores the most common types of claims encountered in construction projects - such as delay, disruption, acceleration, and scope change - helping students recognize potential issues early and respond effectively.

    • Learners will be introduced to key legal and contractual principles that govern claims, empowering them to navigate contracts with greater confidence and apply practical strategies for risk mitigation and dispute resolution.

  • Causes of Construction Claims10:33

    1. This module helps students identify the most frequent root causes of construction claims, including design flaws, unexpected site conditions, and ineffective project management—equipping them with the foresight to prevent costly disputes.

    2. Students will understand how poor communication and insufficient documentation can escalate issues into formal claims, and learn best practices to maintain clear, traceable records throughout the project lifecycle.

    3. The module also examines the influence of external factors such as force majeure events, offering insights into how unforeseen risks can impact contractual obligations and how to manage them within a legal framework.

  • The Claims Lifecycle10:40

    • This module provides a step-by-step overview of the construction claims process, guiding students from the initial identification of an issue through to its resolution, whether through negotiation, mediation, or formal proceedings.

    • Students will learn the value of early identification and proactive claim management, gaining skills to address potential disputes before they escalate and affect project outcomes.

    • The module also highlights the key stakeholders involved in the claims process, clarifying their responsibilities and the importance of coordination between parties to achieve fair and efficient resolutions.

Requirements

  • Basic knowledge of construction project management – familiarity with project phases, contracts, schedules, and stakeholder roles is helpful.
  • Understanding of construction contracts and terminology – a foundational grasp of standard contract forms (e.g., FIDIC, NEC, etc.) and construction terms will enhance learning
  • Professional experience or academic background in construction or engineering – ideal for engineers, project managers, quantity surveyors, contract administrators involved in construction projects.

Description

This course contains the use of artificial intelligence.


This course offers a comprehensive and practical learning experience for professionals involved in construction projects. It is designed to help you master the end-to-end process of managing construction claims, from early identification to effective resolution. Through a structured and industry-relevant approach, you’ll develop essential skills to navigate the complex challenges of claims management.

By joining this course, you will:

  • Understand what construction claims are and why they matter, including their impact on cost, schedule, and project outcomes.

  • Explore different types of claims, such as delays, disruptions, acceleration, and scope changes.

  • Gain insight into the root causes of claims, including design errors, unforeseen conditions, contractual gaps, poor planning, and external events like force majeure.

  • Learn the legal and contractual foundations of construction claims, and how to interpret key clauses in standard contracts (e.g., FIDIC, NEC).

  • Follow the full lifecycle of a claim, from identification and documentation to negotiation and resolution.

  • Master claim identification techniques, including how to detect early warning signs and avoid escalation.

  • Develop best practices for claim documentation, including records, logs, correspondence, and supporting evidence.

  • Learn how to analyze and evaluate claims, using methods like schedule impact analysis, cost assessments, and delay analysis.

  • Understand the role of technology in claims management, including software tools, digital tracking systems, and documentation platforms.

  • Explore claim resolution techniques, including negotiation strategies, alternative dispute resolution methods (mediation, arbitration, adjudication), and litigation procedures.

  • Discover proactive risk management strategies, and how to reduce the likelihood of disputes through better planning, communication, and contract drafting.

  • Learn about emerging trends and innovations, such as the use of AI, data analytics, and Building Information Modeling (BIM) in claims management.

  • Gain awareness of global legal frameworks, international arbitration practices, and how regional differences affect claim resolution processes.

  • Apply your knowledge through practical examples and real-world scenarios, helping you build confidence in handling claims in various project environments.

This course is ideal for professionals seeking to improve their ability to manage construction claims effectively, minimize risks, and protect the interests of their organization or clients.

Who this course is for:

  • Construction project managers seeking to strengthen their claims management skills.
  • Contract administrators and officers involved in construction documentation and dispute handling.
  • Quantity surveyors aiming to enhance their knowledge of claims analysis and cost evaluation.
  • Engineers involved in project execution who need to understand claims processes.
  • Legal professionals working in construction law or contract dispute resolution.
  • Claims consultants and specialists looking to stay updated with best practices and global trends.
  • Site managers and supervisors responsible for project delivery and documentation.
  • Developers and project owners interested in mitigating risks and managing contractor claims.
  • Architects and design consultants who want to understand claim causes related to design issues.
  • Professionals transitioning into construction claims or contract management roles.

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