Mastering Conflict Management and Resolution at Work
What you'll learn
- Define conflict and identify your conflict handling style
- Use strategies to manage your defensiveness
- Tools to help you resolve any conflict and remain calm in heated arguments
- Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
- There are no requirements for this course. Everyone has had a conflict with someone. You will reflect on your past experiences with conflict in this course.
NASBA CPE accredited course
National Association of State Boards of Accountancy (NASBA)
NASBA CPE credits: 2.0
Recommended NASBA field of study: Personal Development
Program level: Basic
To earn NASBA CPE credits:
- Complete all videos
- Score 70% or higher on final exam
Glossary: Find PDF attached to the first lecture of this course.
Completion to obtain CPE should be accomplished a year after purchase date.
If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.
Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.
In this course, you will:
Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)
Gain valuable tools to handle any conflict immediately
Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship
This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.
It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn!
CPE (Continuing Professional Education)
Identify how to resolve conflict and attend to a relationship effectively.
Name the 5 conflict handling behaviors.
Recognize why effective conflict resolution is important for meaningful relationships.
Identify reasons people have conflict with each other.
Name the typical reasons people are challenged by interpersonal conflicts.
Recognize the three aspects of the conflict handling spectrum.
For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.
Who this course is for:
- Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
- Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
Dr. Priya Nalkur is a Leadership and Executive Coach. She works with exceptional leaders to help them maximize their potential and influence. With over 15,000 hours of coaching, she has learned tons of tricks and tools for effective leadership communications, including how to manage conflict, make better decisions, have difficult conversations, listen effectively, and tell powerful stories. Dr. Nalkur studied Psychology at Harvard University and Communications at the University of Pennsylvania.