Mastering Conflict Management and Resolution at Work
What you'll learn
- Define conflict and identify your conflict handling style
- Use strategies to manage your defensiveness
- Tools to help you resolve any conflict and remain calm in heated arguments
- Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
Requirements
- There are no requirements for this course. Everyone has had a conflict with someone. You will reflect on your past experiences with conflict in this course.
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Description
Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get the black plague than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.
In this course, you will:
Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)
Gain valuable tools to handle any conflict immediately
Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship
This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.
It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn!
Who this course is for:
- Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
- Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
Course content
- Preview02:08
- Preview03:01
- Preview01:14
Instructor
![Dr. Priya Nalkur](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.5 Instructor Rating
- 1,315 Reviews
- 3,430 Students
- 1 Course
Dr. Priya Nalkur is a Leadership and Executive Coach. She works with exceptional leaders to help them maximize their potential and influence. With over 15,000 hours of coaching, she has learned tons of tricks and tools for effective leadership communications, including how to manage conflict, make better decisions, have difficult conversations, listen effectively, and tell powerful stories. Dr. Nalkur studied Psychology at Harvard University and Communications at the University of Pennsylvania.