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Mastering Complexity in Problem Solving and Decision Making

Name: Mastering Complexity in Problem Solving and Decision Making
Rating: 4.3 (105 reviews)

Complex systems analysis, design and architecture using KT system on Rational Thinking Science and Theory. Use AI Coach

Role Play

Created byArun Singhal B-Tech, MBA (IIM-B),Unilever, J&J, Danone, IIMU, Cello

Last updated 4/2026

English

What you'll learn

Thriving in uncertain circumstances
Effectively analyzing situations before making decisions
Making decisions in a timely manner (avoids over analysis or procrastination
Communicating complex ideas in a manner that can be easily understood

Course content

9 sections • 39 lectures • 5h 27m total length

Introduction6:01
Introduction to the faculty and course
Introduction Case Study11:58
A case study of Mastering Complexity

Thriving in Uncertain Situations I- Challenges in making right decisions8:20
At the end of this lecture you will learn the following
•Thriving in uncertain situations
–Challenges in making right decisions under uncertainty
Thriving in Uncertain Situations I
Thriving in Uncertain Situations II- How to decide correctly what to do and how?11:25
At the end of this lecture you will learn the following
•Thriving in uncertain situations
–How can you decide correctly what to do and how?
Thriving in Uncertain Situations II
Thriving in Uncertain Situations III- A Case Study of Decision Making10:00
At the end of this lecture you will learn the following
•Thriving in uncertain situations
–A Case Study of Decision Making under Uncertainty
Thriving in Uncertain Situations III
Chocolate Wars

Analyzing Situations Effectively I- Overview5:03
At the end of this lecture you will learn the following
•Overview
Analyzing Situations Effectively I
Analyzing Situations Effectively II- •Situation Appraisal –Overview5:16
At the end of this lecture you will learn the following
•Situation Appraisal
–Overview
Analyzing Situations Effectively II
Analyzing Situations Effectively III- •Situation Appraisal –Identify concerns5:47
At the end of this lecture you will learn the following
•Situation Appraisal
–How to identify concerns?
Analyzing Situations Effectively III
Situation Appraisal –Separate & Clarify Concerns10:55
At the end of this lecture you will learn the following
•Situation Appraisal
–Separate & Clarify Concerns
Analyzing Situations Effectively IV
Situation Appraisal –How to prioritize concerns using seriousness, urgency ....7:11
At the end of this lecture you will learn the following
•Situation Appraisal
–How to prioritize concerns using seriousness, urgency and growth
Analyzing Situations Effectively V
Situation Appraisal –Determine Analysis Needed7:35
At the end of this lecture you will learn the following
•Situation Appraisal
–Determine Analysis Needed
Analyzing Situations Effectively VI
Situation Appraisal –Determine Help Needed9:14
At the end of this lecture you will learn the following
•Situation Appraisal
–Determine Help Needed
Analyzing Situations Effectively VII
Crushed Cartons Case
Analyzing Situations Effectively VIII- Problem Analysis7:50
At the end of this lecture you will learn the following
•Problem Analysis
Analyzing Situations Effectively VIII
Problem Analysis –State the Problem6:29
At the end of this lecture you will learn the following
•Problem Analysis
–State the Problem
Analyzing Situations Effectively IX
Problem Analysis –Specify the Problem11:33
At the end of this lecture you will learn the following
•Problem Analysis
–Specify the Problem
Analyzing Situations Effectively X
Problem Analysis –Develop Possible Causes10:06
At the end of this lecture you will learn the following
•Problem Analysis
–Develop Possible Causes
Analyzing Situations Effectively XI
Problem Analysis –Testing possible causes against the specification8:39
At the end of this lecture you will learn the following
•Problem Analysis
–Testing possible causes against the specification
Analyzing Situations Effectively XII
Problem Analysis –Determine most probable cause –Identify the root cause6:04
At the end of this lecture you will learn the following
•Problem Analysis
–Determine the most probable cause and
–Identify the root cause
Analyzing Situations Effectively XIII
Assignment 3-Rejected Circuits

Making Decisions Timely I-Overview6:25
At the end of this lecture you will learn the following
•How do you think you can make decisions timely?
Making Decisions Timely I
How to eliminate these causes and make timely decisions?10:30
At the end of this lecture you will learn the following
•So how to eliminate these causes and make timely decisions?
Making Decisions Timely II
Decision Analysis –Overview6:05
At the end of this lecture you will learn the following
•Decision Analysis
–Overview
Making Decisions Timely III
State the Decision7:35
At the end of this lecture you will learn the following
•State the Decision
Making Decisions Timely IV
Develop Objectives8:29
At the end of this lecture you will learn the following
•Develop Objectives
Making Decisions Timely V
Classify objectives into MUSTs and WANTs7:48
At the end of this lecture you will learn the following
•Classify objectives into MUSTs and WANTs
Making Decisions Timely VI
•Weigh the WANTs •Generate alternatives8:27
At the end of this lecture you will learn the following
•Weigh the WANTs
•Generate alternatives
Making Decisions Timely VII
•How to screen alternatives through MUSTs •Compare screened alternatives8:06
At the end of this lecture you will learn the following
•How to screen alternatives through MUSTs
•Compare screened alternatives against WANTs
Making Decisions Timely VIII
•Identify adverse consequence of tentative choice •Make best balanced choice7:34
At the end of this lecture you will learn the following
•Identify adverse consequence of the tentative choice
•And finally make the best balanced choice
Making Decisions Timely IX
Making Decisions Timely X- Case Example9:43
At the end of this lecture you will learn the following
•Case Example
–Decision Statement
–Objectives and Classification into MUSTs and WANTs
–Weighing the WANTs
–Alternative Generation
–Screening Alternatives through MUSTs
Making Decisions Timely X
Case Example7:11
At the end of this lecture you will learn the following
•Comparative evaluation on WANTs
Making Decisions Timely XI
Case Example7:47
At the end of this lecture you will learn the following
•Tentative Choice
•Identify Adverse Consequences
•Best Balanced Choice
Making Decisions Timely XII
Assignment 4- Marketing Microwave Owens

Communicating Complex Ideas Effectively I- Obstacles5:07
At the end of this lecture, you will learn the following
•Obstacles in communicating complex ideas effectively
Communicating Complex Ideas Effectively I
Communicating Complex Ideas Effectively II- What can we do to make it easy?4:20
At the end of this lecture, you will learn the following
•What can we do to make it easy?
Communicating Complex Ideas Effectively II
Communicating Complex Ideas Effectively III- Tools to explain complex idea5:12
At the end of this lecture, you will learn the following
•Tools to explain complex idea
–Diagram
–Deconstruct
–Compare
Communicating Complex Ideas Effectively III
Communicating Complex Ideas Effectively IV- Tools to communicate complex idea6:50
At the end of this lecture, you will learn the following
•Tools to communicate complex idea
–Picture
–Backward Map
–Chunk
Communicating Complex Ideas Effectively IV

Requirements

Open Mind

Description

Get to the Top of the World in Professional and Personal life by Mastering Complexity!

Take a look at this course where you will

Not only learn how to master complexity with concrete actionable advice, tools, techniques, processes and methodologies on Thriving in uncertain circumstances, Effectively analyzing situations before making decisions, Making decisions in a timely manner, Communicating complex ideas in a manner that can be easily understood but also
See them applied in real life case examples and
Skill your self by doing assignments on Situation Analysis, Problem Solving and Decision Making in Uncertain Situations
Preview First Lecture of Every Section for free to see the content for yourself

I came across the concept of Mastering Complexity when J&J World Wide rolled out Standards of Leadership for all Business and Functional Leaders in every country. We were assessed on how well did we master the complexity of our roles and made plans to improve.

I was fortunate to have learnt some of the tools like Kepner & Tregoe Rational Thinking for mastering complexity when I was in Unilever earlier and had been using in my work gainfully at J&J also. We rolled out these tools for all the managers and leaders who worked with me for a all improvement in our professional and personal lives.

I bring all those learnings to you in this course so that you can also master complexity of your lives and do better professionally and personally

Look at what other students like you saying about this course

"Great course in mastering complexity for personal and professional application. Practical case studies to apply helped understand the concepts very well. Thank you for this much awaited course!"

"Like the structured breakdown of complex issues through a well defined process - it is very helpful to not only to get a start in addressing complex issues but also in taking them to closure"

"It was great to learn about this concept from a very accomplished teacher. The topics covered are very relevant and applicable to my real life job."

"Great. Defines very clearly what is Mastering Complexity in a very practical manner. Good to see that the course is based on real life practices at great companies like Johnson & Johnson"

"Very promising course. Talks about how can we master complexity of our lives by making right decisions in all kinds of situations! Learnt a lot about analyzing situations effectively using real life examples."

"VERY INFORMATIVE AND FRUITFUL SIR THANKS A BUNCH"

"This theme of the course is highly relevant and the lecturer starts off with some nice ideas"

"Good Instructor .."

"Arun Sir taught Mastering Complexity with Simplicity"

"I really understand all the information how coach give, thanks"

Preview for yourself First Lecture of Every Section for free. If you like the content, enroll for the course, enjoy and skill yourself to Get to the Top of the World in Professional and Personal life by Mastering Complexity!! If don't like the content, please message about how can we modify it to meet your expectations.

This Course is Part of a Structured Learning Path

Learning Path: CAREER GROWTH & PROMOTION PATH (Starter → Builder → Advanced)

This course is your BUILDER step.

Next Recommended Courses

After completing this course, continue your growth with:

Learning Online

Time Management

Interpersonal Skills

Problem Solving and Decision Making

Leadership

Personality Development

Who this course is for:

Business Leaders managing complex businesses
Team Leaders managing complex assignments
Functional Leaders managing complex issues
Mega Project Managers
Students choosing complex lives

Mastering Complexity in Problem Solving and Decision Making

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 18min

Overview3 lectures • 22min

Thriving in Uncertain Situations3 lectures • 30min

Analyzing Situations Effectively13 lectures • 1hr 42min

Making Decisions Timely12 lectures • 1hr 36min

Communicating Complex Ideas Effectively4 lectures • 21min

More on Mastering Complexity-Business Managers Complexity Management1 lecture • 9min

Summary1 lecture • 3min

Bonus1 lecture • 11min

Requirements

Description

Who this course is for: