Mastering Communication

Teach, Cultivate and Encourage Communication Skills Within Your Organization

Created byGiant Self

Last updated 8/2020

English

English [Auto],

What you'll learn

Teach, cultivate and encourage effective communication skills within your organization

Course content

1 section • 11 lectures • 33m total length

Get Ready!1:45
Get ready for a training that uses critical discussion points to improve workplace and personal communication, addressing managers' discomfort and unclear task understanding to boost morale.
Tips #1 To #54:02
Develop listening by focusing on the speaker, avoiding monopolizing the conversation, and clarifying vague points. Enhance communication by observing nonverbal cues, maintaining eye contact, and tailoring delivery to audience needs.
Tips #6 To #103:58
Choose the right venue for conversations, discuss platforms with your team, and frame projects as a potential benefit while encouraging respectful, culturally sensitive feedback and healthy disagreement.
Tips #11 To #153:37
Offer anonymous feedback channels with qualitative questions on internal communications to uncover hidden issues and reinforce that the work has real value for the company through open ended questions.
Tips #16 To #203:54
Organize group discussions to solve problems with clear agendas, identify issues, generate solutions by consensus, and apply structured feedback and impartial critique, followed by written follow-ups.
Tips #21 To #252:48
Be brief yet specific in team communications and read emails to the end. Maintain regular check-ins and keep workflows transparent with deadlines, roles, and timely feedback using online tools.
Tips #26 To #303:39
Assess and optimize your internal communications by evaluating methods, selecting a single effective team app, sharing news transparently, holding interdepartmental lunches, and leading with authenticity and vulnerability.
Tips #31 To #353:33
Rearrange office design to boost communication by adopting open layouts, hot desking, collaborative spaces, and white rooms, then strengthen written communication with concise business writing, newsletters, and team-building activities.
Tips #36 To #404:26
Handle conflicts with diplomacy and foster open, two-way communication and shared goals. Identify barriers like negative body language and stress, and practice assertiveness to express needs clearly.
Tips #41 To #421:26
Clarify tasks and responsibilities, define project scope, and keep the team aligned with regular progress checks, plus start a crash course on maximizing features of communication tools.
Discussion Time0:51
Designate a facilitator to guide discussion, ensure every question is covered, and give everyone a chance to speak. Value contributions, consider all suggestions, and respect all opinions during discussion time.

Requirements

Enjoy learning and implementing new ideas

Description

“You can have brilliant ideas but if can’t get them across, your ideas won’t get you anywhere.” - Lee Iacocca

Studies show that:

69% of managers are not comfortable communicating with their employees.
46% of employees rarely or never leave a meeting understanding what they’re being required to do
33% of employees believe that a lack of honest or transparent workplace negatively affects their morale

These statistics show that communication is an increasing important area for businesses to focus on.

Communication is the key of a successful organization.

Effective business communication is how employees and management interact among each other to reach organizational goals and be more aligned with the core company values. Its main purpose is to improve organizational practices, eliminate silos, keep employees informed and reduce errors.

There are 4 types of communication:

Verbal communication.
Nonverbal communication.
Written communication.
Visual communication.

One reason communication is so important is because it can make or break the way that something gets done within the company. When an executive communicates an assignment or a task to an employee, it’s imperative that the task is communicated effectively. If the executive’s communication skills are poor, the employee may not fully understand the task and the results could suffer.

Everything rests upon that: leadership, management, team work, customer service, sales.

All of these things depend on the ability to communicate effectively.

But how can you teach, cultivate and encourage these skills within your organization?

And how can you leverage it to take your business performance to the next level?

How can you give and receive criticism impartially?

In this course, we’re going to show you how to do exactly that.

Who this course is for:

Entrepreneurs and business owners